Professional Communications REVIEW

The process of creating and exchanging information. WHAT IS COMMUNICATION? The process of creating and exchanging information.

AUDIENCE– the listener

Types of communicatiojn VERBAL: spoken, written NON-VERBAL: Body language, facial expressions, gestures, hand symbols Types of communicatiojn

The four major parts of communication are: Sender Message Receiver Feedback

Sender (transmits message) Message (words, body language and symbols that convey an ideas) Receiver (interprets message) transmits feedback through words, body language and symbols

Communication process

Communication process

Communication process

Communication process

Class will be divided into 1s, and 2s, each on a different side of the room You will need a pen, pencil or marker BREAK OUT

Active Listening and Passive Listening Active listening IS WHEN THE Receiver IS SENDING POSTIVE FEEDBACK SHOWING THEY ARE LISTENING AND RESPONDING Passive listening is WHEN THE Receiver ISN’T Understanding AND OR NOT RESPONDING TO THE MESSAGE BEING SENT

Non verbal communications Body Language Facial Expressions Symbols Gestures

FORMS OF COMMUNICATION Conversation with yourself = Intrapersonal One-on-one communication = Interpersonal Communicating with more than one = Group

Can you name some examples of: ACTIVE LISTENING PASSIVE LISTENING GOOD BODY LANGAUGE BAD BODY LANGAUGE

Types of speeches Quarter I Quarter II Informative-a speech that provides information about a topic. Ex: All about you speech Special Occasion Speech: A speech performed during a special occasion like a wedding toast or Eulogy or Graduation. Quarter II Demonstrative Speeches: a speech that explains or describes the process of how to do something Persuasive Speech: a speech the goal of trying to persuade the audience to do or believe a specific agenda Types of speeches