2011 Benchmarking Conference

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Presentation transcript:

2011 Benchmarking Conference December 8, 2011 Phil Jeffery, Chief Deputy Director Michigan Department of Technology, Management & Budget

Today’s discussion It’s great to be connected with this organization; today’s discussion will center on the following: Status of Michigan’s dashboard and scorecard effort Working together across traditional boundaries Economic Vitality Program Shared Services Site Next steps for improving performance We are getting our metrics in order….

We are getting our fiscal house in order . Revenues Expenditures You know, it truly is an exciting time to be in state government…. We’re ending a cycle of fiscal uncertainty…. We have stopped kicking the can…

It’s truly a new era . Putting strategy in the driver’s seat Adjusts base to balance revenues and expenditures Eliminates one-time solutions Right-sizes programs Funds long-term liabilities Establishes a predictable and stable tax structure Priority placed on performance outcomes . Revenues Expenditures And ushering in a new era of structural balance… Revenues and expenditures are now in alignment We are moving past one-time solutions We are right-sizing programs Funding long-term liabilities Establishing a predictable and stable tax structure Placing a priority on performance outcomes

Accountability and transparency are at the center Highlights of our Open Michigan approach: Data access Spending information Performance management Our “open door” approach to government means that information is not only easy to access, but also that it is complete, well organized, easy to use, and easy to understand. That’s why we recently consolidated all of our transparency information into the Open Michigan site… While it’s easy to pour millions of dollars into transparency tools and efforts, our effort to consolidate this information involved existing tools and limited staff time. Can we do more to build this out? Absolutely, but we are weighing the costs with the use and to the greatest extent possible, maximizing what we already have for the greatest return on our investments. All focused on achieving real results for real people…

Delivering metrics that matter External dashboards provide awareness of Michigan’s overall performance for our citizens and businesses Benchmarking provides critical perspective for performance improvement

Establishing new management tools Scorecards are a ready tool to measure department, program and eventually individual outcomes and outputs, to inform funding decisions and operational improvements Having a center of excellence and champions within the agencies is making all the difference

Tools for local use… This is part of a bigger picture…. Download this fillable form at www.michigan.gov/gov Many local jurisdictions were already using metrics. Today, over 400 municipalities have embraced this approach, in many cases with similar metrics and equipping leaders to benchmark against each other for performance improvement. The model dashboard was developed in partnership with the Michigan Municipal League While it can be customized, it includes the metrics that are deemed to be the most important. This is part of a bigger picture….

Economic Vitality Incentive Program (EVIP) Opportunity to receive a maximum of 67.8% of FY 2010 revenue sharing statutory payment Eligible cities, villages and townships may receive 1/3 of the maximum for each of three categories: Accountability and Transparency Consolidation of Services Employee Compensation Key Dates October 1: Citizen’s guide and performance dashboard January 1: Plan to increase cooperation, collaboration and consolidation May 1: Employee compensation plan Public Act 63 of 2011, introduced the Economic Vitality Incentive Program.  Each city, village, or township that received a FY 2010 statutory payment greater than $4,500 and fulfills the specific requirements for all of the three categories will be eligible to receive a maximum of 67.837363% of its FY 2010 total statutory payment (rounded to the nearest dollar).  An eligible city, village, or township will receive 1/3 of the maximum amount for each of the three categories they fulfill the specific requirements for.  The three categories are Accountability and Transparency, Consolidation of Services, and Employee Compensation.  Each eligible city, village, or township must submit the certification form and required attachments for each category to qualify for payment. Any local unit that falsifies certification documents shall forfeit any future economic vitality incentive program payments and shall repay the state all economic vitality incentive program payments it has received. Detailed information regarding each category can be found in Public Act 63 of 2011. A resource that you may find of use for the January 1st deadline…

Shared services online community Together we are improving service and reducing the cost of government Working across agencies typical jurisdictional boundaries The site features an open government group for sharing of best practices in areas like benchmarking Shared Services Community (sharedservices.michigan.gov) is a great example of how we’re flipping the status quo on it’s head…organized around lines of business instead of government levels, we have over 250 members since it launched in September. Would encourage you to visit our booth next door and get signed up today…. MIDEAL: Leveraging economies of scale and a common competitive bidding process Shared Networks: No more building networks on top of networks - we are sharing the EXISTING infrastructure, to benefit all. http://sharedservices.michigan.gov

Next steps for performance improvement Transparency enables our citizens and state employees to be better informed, which leads to better decisions supporting our drive to reinvent of Michigan We need your help… Working together to encourage more people involved in benchmarking to move Michigan forward Collaborate to share best practices and to share services In closing, information that is shared up, down, and across the organization has a greater likelihood of fostering: evidence-based planning, Budgeting, decision making, And can generate dialogue and action to improve benchmarking and performance. We also need your participation in sharing best practices and where possible…take an even bigger step toward better government by sharing services…including on the new shared services site. At the end of the day, it all boils down to this…working together, and making the most of our tools and resources, we CAN and we MUST empower our citizens with the tools and information they need and deserve. Benchmarking is always better when we can capture government-to-government metrics. Together we can empower our citizens with the tools and information they need and deserve.

For more information Phillip Jeffery Chief Deputy Director Michigan Department of Technology, Management & Budget (517) 335-1004 jefferyp@michigan.gov Thank you for hosting this event. And thank you for including me here today….