HUMAN BEHAVIOR UNDERSTANDING OWN BEHAVIOR UNDERSTAND OTHERS’ BEHAVIOR INTERACTIONS, TEAMS….

ATTITUDES FAIRLY LONG LASTING AFFECT BEHAVIOR?? BELIEFS FEELINGS BEHAVIORAL TENDENCIES AFFECT BEHAVIOR??

CHANGE ATTITUDES? LEARNING/EDUCATION CHANGE BEHAVIOR FIRST SIGNIFICANT EMOTIONAL EVENT

COGNITIVE DISSONANCE TWO THOUGHTS IN CONFLICT

JOB INVOLVEMENT ATTACHMENT, INTEREST IN JOB AFFECTS PERFORMANCE

ORGANIZATION COMMITMENT ATTACH TO ORGANIZATION, DEPT. AFFECTS PERFORMANCE? DEPENDS ON ORG. GOALS/PERSONAL GOALS REWARD TIED TO PERFORMANCE REDUCE TURNOVER

JOB SATISFACTION & PERFORMANCE SATISFACTION = PEFORMANCE? SATISFACTION PERFORMANCE? PERFORMANCE SATISFACTION?

JOB SATISFACTION & TURNOVER ABSENTEEISM OTHER??? SERVICE INDUSTRY SABOTAGE?

LOCUS OF CONTROL INTERNAL EXTERNAL INDIVIDUAL BELIEVES S/HE CONTROLS MORE PROACTIVE EXTERNAL OUTSIDE FORCES CONTROL EVENTS MORE REACTIVE

SELF-ESTEEM BELIEF IN ONESELF ASSESSMENT OF WORTHINESS HIGH SELF-ESTEEM SET HIGHER GOALS TAKE NON-TRADITIONAL JOB…..

SELF CONFIDENCE BELIEF IN ONES OWN ABILITIES HIGH, MORE PROACTIVE AFFECTS MOTIVATION...

EGO STRENGTH BELIEF IN ONE’S CONVICTIONS HIGH EGO STRENGTH HIGHER LINK BETWEEN ATTITUDE & BEHAVIOR

TOLERANCE FOR AMBIGUITY LOW - SEEK MORE ORDER HIGH - UNSTRUCTURED SITUATIONS OK

AUTHORITARIANISM PREFER ESTABLISHED ROLES PREFER ESTABLISHED ORDER

MACHIAVELLIANISM COMMON CONNOTATION: SEEKS PERSONAL GAIN ENDS JUSTIFY THE MEANS

PERSONALITY TYPE TYPE A TYPE B AGGRESSIVE ACHIEVEMENT ORIENTED PERHAPS PEFECTIONIST TYPE B NOT AGGRESSIVE LOWER NEED FOR ACHIEVEMENT

PERCEPTION STEREOTYPES BIASES PREJUDICES HALO/HORN PROJECTION

PERCEPTION SELECTIVE PERCEPTION ATTRIBUTION ASSUMED SIMILARITY WHAT WE EXPECT WHAT WE “KNOW” FILTER COMMUNICATION ATTRIBUTION ASSUMED SIMILARITY

“MYERS-BRIGGS” EXTROVERT - INTROVERT INTUITION - SENSING THINKING - FEELING PERCEIVING - JUDGING