STRATEGIC PLANNING Case Study Work Session 3 From Concept to Reality International Summer School Integrated Care Pepper’s Salt Resort, Kingscliff, NSW, March 27th, 2018

The Implementation Model for Integrated Care Change Management Steps Relationship Building Activities Needs Assessment Establishing a guiding coalition Diagnosis Situational Analysis Building support for change Value Case Development Vison and mission statement Analysis and Design Feedback Loop Cycle of Learning Strategic plan Developing collaborative capacity Establishing mutual gain Communication Implementation Support Implementation and institutionalisation Monitoring and evaluation Evaluation Goodwin, 2015, 2017; Lewis and Goodwin, 2017

Vision and Mission Statement Articulates compelling case for change Developed in an inclusive way with key stakeholders, including patients, to promote ownership of vision Defining narrative to confer meaning and purpose of change, especially to patient benefits (often written from point of view of patients) Promotes understanding, builds legitimacy, guides action and decision-making, motivates staff Examples and tools: The ‘narrative’ developed by National Voices and adopted by the National Collaboration on Integrated Care in England; The ‘Esther project’ in In Jönköping, Sweden The ‘Mrs Smith’ story in South Devon and Torbay (repeated in many different parts of England)

Strategic Plan Examples and tools: Gains signed and formal commitments to change from partners in care Establishes the rules of engagement Defines the roles and responsibilities of partner organisations Creates the key goals and outcomes to be achieved, including performance indicators Develops a time plan for action Builds collaboration and consensus in strategic decision-making Examples and tools: National Strategy for Integrated Palliative Care in Serbia Belgian Chronic Care Strategy Results based accountability (RBA) during the Chronic Care Demonstrator programmes in Wales

Group Work - Instructions Groups will now put together a scheduled plan of action for their integrated care programmes. Groups will put together a plenary presentation of no more than 6 slides that examines each aspect of their group work under the following headings: Rationale for Change Overarching Aims & Objectives Diagnosis Results Analysis & Design Results Mission Statement Action Plan with Timescales