E + R = O Event + Response = Outcome Formula for your life E + R = O Event + Response = Outcome

WHAT MAKES YOUR LIFE 100% ? = 82 = 96 = 98 = 100 Let each letter of the alphabetic has a value equals to it sequence of the alphabetical order: A B C D E F G H I J K L M N O P Q R S T U V W X Y Z 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 S K I L 19 11 9 12 = 82 K N O W L E D G 11 14 15 23 12 5 4 7 = 96 H A R D W O K 8 1 18 4 23 15 11 = 98 A T I U D E 1 20 9 21 4 5 = 100

THE CAN DO ATTITUDE You CAN DO everything, but not all at once. You CAN DO everything, if it’s important enough for you to do. You CAN DO everything, but you may not be the best at everything. You CAN DO everything, but there will be limitations. You CAN DO everything, but you’ll need help.

Attitudes

Types of Attitudes

The Theory of Cognitive Dissonance Desire to reduce dissonance Importance of elements creating dissonance Degree of individual influence over elements Rewards involved in dissonance

Measuring the A-B Relationship Recent research indicates that the attitudes (A) significantly predict behaviors (B) when moderating variables are taken into account. Moderating Variables Importance of the attitude Specificity of the attitude Accessibility of the attitude Social pressures on the individual Direct experience with the attitude

Self-Perception Theory

An Application: Attitude Surveys

Sample Attitude Survey 3-5 E X H I B I T

Job Satisfaction Our definition of job satisfaction—a positive feeling about a job resulting from an evaluation of its characteristics Two approaches are popular. Single global rating Summation score Single global rating The single global rating is a response to one question, such as “All things considered, how satisfied are you with your job?” Respondents circle a number between 1 and 5 on a scale from “highly satisfied” to “highly dissatisfied.”

Job satisfaction The second method, the summation of job facets, is more sophisticated. It identifies key elements in a job such as the nature of the work, supervision, present pay, promotion opportunities, and relationships with co workers.

How satisfied are people

Satisfaction by country

Job Satisfaction Measuring Job Satisfaction Single global rating Summation score How Satisfied Are People in Their Jobs? Job satisfaction declined to 50.7% in 2000 Decline attributed to: Pressures to increase productivity Less control over work

The Effect of Job Satisfaction on Employee Performance Satisfaction and Productivity Satisfied workers aren’t necessarily more productive. Worker productivity is higher in organizations with more satisfied workers. Satisfaction and Absenteeism Satisfied employees have fewer avoidable absences. Satisfaction and Turnover Satisfied employees are less likely to quit. Organizations take actions to cultivate high performers and to weed out lower performers.

Responses to Job Dissatisfaction 3-6 E X H I B I T

How Employees Can Express Dissatisfaction

Job Satisfaction and OCB Satisfaction and Organizational Citizenship Behavior (OCB) Satisfied employees who feel fairly treated by and are trusting of the organization are more willing to engage in behaviors that go beyond the normal expectations of their job.