JAM Research Services. January - 2018

Technology Platform (Survey CRM) Quality Assurance Processes About us.. We are Consumer Research & KPO/BPO Firm , established in 2009 And work with team in facilitating decision making on business issues which have a strong consumer connect We are able to create success for them by utilizing our huge body of knowledge and experience Our client partners work with us because we go beyond Insights to provide Strategic Directions Technology Platform (Survey CRM)     Multi-Lingual Skills           Call Recordings  Trained Staff Quality Assurance Processes         Dynamic Reporting

Advertising – ATL & BTL Activities JAM’s Expertise Services Expertise Sectors Expertise KPO Services BPO Services Research & Consulting Advertising – ATL & BTL Activities Agriculture BFSI Realty Retail

2. Helpdesk – Inbound/Outbound Services 1. Leads Generation 2. Helpdesk – Inbound/Outbound 3. Bulk SMS Marketing 4. WhatsApp Campaign

Leads generation Database validation & replication check Append the database to CRM Auto outbound calling get initiated from the system If call is connected, it is pass to agent Agent check for future & current requirements Post which agent qualify the lead by probing second level Qs JAM Support and Expertise - Leads are reported on daily basis as per the mapping grid of client sales team. Day - 1 week calling to customers & synching with client sales team Periodic follow-up with customers and close-looping with client sales team until the lead reaches its logical conclusion. i.e. win case or lost case or not interested In case of lost case, JAM probes the customers for multiple levels to understands the reasons for lost cases and recommends learnings to clients. The entire process is automated and CRM have inbuilt data retrieval mechanism. All customer interactions are archived in chronological order.

Helpdesk – inbound & outbound JAM Support and Expertise - JAM Support and Expertise - Toll Free No 1800 – XXX – XXXX Management Hunting Facility (Any no. of parallel lines can be configured) Query Management. Email / Chat Support Focus on Training & Knowledge Management Multi – Lingual Support Team (Covering 11 Indian Languages) Technology platform to host customer data and to manage leads / complaints Agent Training & Certification Processes / Quality Audit Documented operations processes along with exception management.

WhatsApp Campaign Database validation & replication check Append the database to CRM and content (jpg, png, gif upto 5mb Conduct a pilot or sprinkle some internal no to check the delivery Compressing the file and uploading file and content on the CRM Throughput - WhatsApp shared up to 5lac every 4 hour After the campaign we can do a random survey to check the effectiveness ( for higher volume in excess of 20lac plus ) JAM Support and Expertise - Can push image / audio / video along with Caption In house Survey CRM Platform to measure Campaign Effectiveness Audio Clip Development (With background music / Multi Lingual) Call Recordings of Survey Conducted to understand market feedback

bulk SMS / MISS CALL campaign Database validation & replication check Append the database to CRM and text (160 Chars for English) SMS will be send to only DND Nos. Miss Call no. will be flashed into the SMS Client will be given a panel to see all leads (miss call received) Detailed Reports will be provided for SMS Sent with date and time stamp JAM Support and Expertise - Text / Voice SMS English / Vernacular Language SMS IVR SMS Audio Clip Development SMS Short Code

Jam’s – end to end solution Data Collection online & offline Client Servicing, Project Management , Field Services Audit Control at each stage of Data Enumeration Data processing, Analysis, Charting, report writing

Jam’s – Research capabilities

field operation capabilities Karnataka New Delhi Uttar Pradesh - Lucknow Rajasthan - Jaipur West Bengal - Kolkata Bihar- Patna Assam - Guwahati, Sibsagar Maharashtra - Mumbai, Pune, Nagpur, Nasik Aurangabad, Kolhapur, Akola, Amravati. Gujarat - Ahmedabad, Baroda, Rajkot. Chhattisgarh - Raipur, Madhya Pradesh - Indore, Bhopal, Jabalpur. Tamil Nadu - Chennai Telangana - Hyderabad Karnataka – Bangalore Punjab- Ludhiana Punjab Rajasthan UP Bihar Assam Gujarat M P West Bengal Chhattisgarh Maharashtra Telangana Andhra Pradesh Kerala Tamil Nadu