Welcome to Enterprise and National Car Rental The goal of this presentation is to be a high-level, fact finding presentation, hopefully more a conversation than a presentation. There are two primary parts to this presentation: Who is Enterprise Holdings Validate our Global Network, with this in mind it is designed not to favor a single region over another and to clearly align regional solutions to that region so not to create confusion. You will want to allow questions after each slide to determine what their needs are and what future meetings are required This presentation has several “hidden” slides that can be accessed via links on the relevant slide. These “hidden” slides are after the Thank You slide and if you delete them they will not be available during the presentation. Ideally you should practice this presentation several times to learn the functionality and flow. Welcome to Enterprise and National Car Rental

Welcome MSU Travelers!! Introduction To Enterprise and National Our History and Our Current Position Review of the MSU / State of Kentucky Program Introduction to our Murray Kentucky Team How to make reservations How to handle 15 Passenger Van Request How to pay for your rentals Emerald Club What to do in case: Q & A

9,900 fully staffed airport, rail station & neighborhood locations Enterprise Holdings Leading The Way To The Global Future Of Vehicle Rental 99,000 employees $22.0B+ annual revenue 1.9M vehicles 9,900 fully staffed airport, rail station & neighborhood locations This is where you position that the first few slides of the presentation are about Enterprise Holdings as a company, not fully reflective of our global network. It’s important for them to realize the strength and focus that stands behind every country we operate in, second to none in the industry. Stay away from North American centric comments until you get to the NA region slide $19.4B, point out that we are growing at a double digit rate and in our current fiscal year we will finish at close to $20B in revenue. Based on the revenue we would compare to or be larger than some other major travel companies such as Southwest Airlines, Hilton Hotels and Marriott Hotels. 90,000 employees. You will have an opportunity to discuss our employees on slide 5. 1.7M vehicles. Here is your best opportunity to discuss our fleet, remember this number is relative to our corporately owned countries. Here are a few points you can make: With such a large fleet we are able to meet all demands in the home city or airport. No matter if you need a car, a truck, a van or whatever you need is, we can provide a solution. We are the single largest purchaser of new cars in the world The average age of our fleet is 7 months old The average mileage on our cars is less than 15,000 miles We purchase over 1M cars annually 9,000 locations, this stat includes Alamo locations, which is why you will see a difference between this number and the number of locations represented on slide 9. Drive home how we only report staffed locations, many in the industry will count kiosk or unmanned locations within their numbers Our location allows us to provide solutions for long-term and unique rental requirements which are much more costly on airport due to taxes Stay away from North American centric comments

Murray State Rental Program What is the Enterprise Program? (Handout) Dedicated Online Booking Tool/Link Great Contracted Rental Rates Unlimited Mileage Damage Waiver and Liability Insurance Included Additional Drive Fees Waived Rental age 18 and up with MSU approval (21 of age on 15 passenger van rentals) Departmental Billing (approval required)

Enterprise Murray Kentucky Team Location Manager: Emily Robbins Area Manager: Melyssa Roberts Account Manager: Brad Bohannon Murray KY Location Address: 1900 N 12th Street, Murray KY, 42071 (270) 753-3400 Western Kentucky Locations Hopkinsville – 2305 Fort Campbell Blvd, Hopkinsville KY, 42240 (270) 885 -1200 Henderson – 1020 N Green Street, Henderson KY, 42420 (270) 827 - 5557 Madisonville – 1055 N. Main Street, Madisonville KY, 42431 (270) 821 - 0060 Mayfield – 805 Paducah RD, Mayfield KY, 42066 (270) 247 - 2479 ** 5-Day Location Paducah – 2515 Irvin Cobb Dr., Paducah KY, 42003 (270) 444 - 5223 Paducah – 3168 Park Ave., Paducah KY, 42001 (270) 442 -7888 ** 7-Day Location Paducah - **National Car Rental** Paducah Reginal Airport (888) 826 - 6890 **7-Day Location (KY Locations Handout)

Reservations Reservations are quick and easy with Enterprise and National Car Rental, with several options for making reservations: The preferred method is our online booking tool which can be found on the Employee Tab of MyGate. You can also make reservations by calling one of our reservation lines: Enterprise: (800) 736 – 8222 National: (888) 445 – 5664 ** You will need the MSU Account number (XZ58383) and your billing number if applicable* You can also make reservations by calling the local branch directly. ** As a MSU Employee, you will also have access to the Enterprise program for personal use. Please use account number 58C0108 or the Personal Use Link on the online booking tool. **

Reservations Review of the Online Tool: Link: https://legacy.enterprise.com/car_rental/deeplinkmap.do?bid=028&refId=MRRYSTAT

Booking Tool Continue

Booking Tool Continue

Booking Tool Continue

Booking Tool Continue

Car Rental Payment Individual Credit Cards and P-Card holder: Some Faculty/Staff will have a dedicated p- card assigned to them which can be used for rentals. Payment with a P-Card will take place at the counter (not at time of reservation) and the card will need to be present. The renters and the name on the card need to match. Department Billing Accounts: Some Departments will have a billing account that is attached to a department p-card. If your department is approved to have a billing account, you will need to include the billing number at time of reservation. ** For security reasons the counters are unable to look these accounts up for you**

Booking Tool Continue – Adding A Billing Number

Booking Tool Continue

15 Passenger Van Request 15 Passenger Vans: You will need to call the local office for reservations. The Murray office will have five 15 passenger vans that are assigned to their office to support the travel needs of MSU. The Murray office will also have access to our pool of vans when the demand exceeds their fleet. Advanced booking is strongly encouraged to make sure everyone's needs are met. Cancellation – If you fail to provide at least 24 hours notice on a cancellation you will be charged one day rental.

Two Brands to Meet Any Need One Loyalty Program Covering Both Premium On-Airport and Business Center Solutions Total Transportation Solution Recognized at 8,000+ National and Enterprise locations around the world Speed Choice Recognition Travel Policy Compliance Innovation Emerald Aisle Premier Selection Priority Service “We’ll Pick You Up” High-Touch Personal Service Adaptable Solutions Travel Policy Compliance Mileage Reimbursements Solution Now we want to define the brands globally, which will mirror how we have them positioned in North America. You need to make sure they understand why they are different and why that benefits the customer. Utilize an analogy such as comparing our structure to the hotel industry. Through Hilton Honors or Marriott Rewards you get access to several different hotel brands, all of which offer a different type of service and service a different type of customer. Emerald Club is our loyalty program that will get you access to both brands and allow your travelers to earn and burn points and receive tier qualifications at either brand. To summarize, the brands will define the service, Emerald Club will be your access point to the brands. Walk through the slide and explain the different services available at each brand without belaboring the point.

Incidentals Breakdown: Accident: Flat Tires, Lost Keys, Dead Battery, Out of Fuel, Etc. Contact Roadside Assistance (info on rental agreement) Enterprise Roadside (800) 316-0977 National Roadside (800) 367-6767 A service fee will apply and be added to your rental agreement. Accident: Collision with any automobile or other property. Contact your Manager Get a police Report Contact Roadside Assistance Complete an internal claim with the renting location

Q & A