GROUP MEMBERS ANAM FARAZ SABA KHALID MURAD SAQIB

Tom peter’s management principles for quality revolution

5 Management principles are as follows: An obsession with responsiveness to customers Constant innovation Participation and gain sharing with people connected with organization Leadership that loves change and shares an inspiring vision Measurement and control

Juran’s management process for quality improvement

10 point management process are as follows Build awareness of need and opportunity for improvement Set goals for improvement Organize to reach goals Provide training Carryout projects to solve problem Report progress Give recognition Communicate results

Cont… Keep score Maintain momentum

Tom peter s 12 steps to quality management

STEPS ARE: Management obsessed with quality There is a guiding system or ideology Quality is measured   Quality is rewarded Everyone is trained in technologies for assessing quality Teams involving multiple functions systems are used

Cont… Small is very beautiful There is constant stimulation There is a parallel organizational structure for quality improvement Everyone plays!  When quality goes up , costs go down Quality improvement is a never –ending journey.

Quality improvement program

introduction

PHILIP CROSBY

Steps are: Step:1 Management commitment Step:2 Quality improvement teams Step:3 Quality measurement Step:4 Cost of quality evaluation

Cont… Step:5 Quality awareness Step:6 Corrective actions Step:7 Establish committee for zero defect program Step:8 Supervisor training

Cont… Step:9 Zero defect day Step:10 Setting goals Step:11 Removing causes of error Step:12 Appreciation

Cont… Step:13 Quality councils Step:14 Do it over again.

Thanks you…!