About the Practice  Doctors of Coburg North is a family-orientated practice. We are committed to providing our patients with the best quality medical care in an environment that is warm, caring, safe, professional and respectful. We are a fully accredited practice. We pride ourselves in achieving and maintaining the highest level of patient care. Telephoning your doctor: Doctors in this practice may be contacted by phone during normal surgery hours. If the doctor is with a patient, a message will be taken and your call returned as soon as possible. If your call is urgent, you will always be put straight through to the doctor.   Referrals: Referrals to a specialist may be made during the consultation. Standard referrals are valid for one year so please ensure you book an appointment before your referral runs out. Prescriptions: Prescriptions may be written during a consultation. If you need repeat prescriptions, we ask that you make an appointment to see one of our doctors, where the condition for which the prescriptions are written can be checked. Results:  Sometimes your doctor will order investigations such as blood tests or x-rays. For confidentiality reasons, please book in for a return appointment to discuss the results. Fees:   The practice bulk bills for medical consultations. Our receptionist can advise you of costs not covered by Medicare. If you do not have a Medicare card, you will be advised by reception of your out of pocket costs. Overseas students with valid OSHC cover with AHM, Allianz & NIB will be bulk billed for doctors visits. Interpreter Service:  If you require an interpreter please let us know when you book your appointment. We can book an interpreter via The Interpreter Services. This service is free of charge to patients who have a valid Medicare Card. Confidentiality: Your medical record is a confidential document. It is the policy of this practice to maintain security of your personal health information at all times and ensure this information is only available to authorized members of staff. Patients of our practice have the right to access their personal health information under the Privacy Amendment (Private Sector) Act 2000. This practice is dedicated to your confidentiality and privacy of health information. At times, the doctor participates in research, professional development and quality assurance. This can involve in the collection of patient data. However this information is de-identified and those involved in analysis of the data would not be able to identify which patient has been included. After Hours Home Visits: For after hours home visits, please call 132660, please notify operator that you are a patient of Doctors of Coburg North. If you have a valid Medicare card, you will be bulk billed. Home Visits during Surgery Hours: Home visits are covered by our doctors for regular patients of the clinic within a 5km radius of Coburg. Please call 9354-7050. There may be a cancellation fee if we do not receive notice of your cancellation. Appointments: An appointment for a standard consultation will be made with your preferred doctor or the next available doctor, depending on your preference. Extended consultations are available on request. If you anticipate that your consultation will be long, please advise the receptionist when making the appointment. SMS message reminders for appointment times are sent at 5pm on the day prior to the appointment. If you are unable to attend your appointment please phone the clinic to cancel so that we can offer that appointment time to another patient.   Reminder System:  Our practice is committed to preventative care and we may issue you with reminder notices or practice information from time to time. Please advise the staff if you do not wish to participate in this program.

BULK BILLING PH: 9354-7050 Monday – Sunday: 8:00am – 10:00pm Doctors of Coburg North 120 Sussex Street Coburg, Vic, 3058 Phone: 03 9354-7050 Fax:9350-2393 Email: info@doctorsofcoburgnorth.com.au Web: www.doctorsofcoburgnorth.com.au Map: Range of Services: Aged Care, Geriatric Health Antenatal Care, Women's Health, Pap Smear Skin Check, Adult Health Check Travel Vaccinations / Medicines Pediatrics, Mean’s Health Immunisations, Children’s Heath Workcover, TAC Pre-Employment Medical Mental Health Prevent Health Information For your convenience we have health information brochures available at reception area BULK BILLING Patients’ Right in Healthcare Patients have the right to request the doctor of their choice when available. Doctors can advise patients of appropriate health choice in order for them to make an informed decision. Feedback: We always welcome comments and suggestions regarding the care you receive at this practice. Please feel free to talk to the doctor or the receptionist. You may prefer to email us at info@doctorsofcoburgnorth.com.au We will try our best to resolve any issues to obtain the best outcome. If the problem cannot be resolved in this manner, you may contact the Health Care Complaints Commission on (02) 9219 7444      The practice has a 'No Smoking Policy' Our Doctors: Dr. Sinniah Sivarajan. MBBS,FRACGP,MRCGP (Dermatology, Surgical Procedures) Dr. Faizal Aliyar. MBBS,FRACGP (Medical and Medicine Emergency) Dr. Halima Satari. FRACGP.MD (Female Doctor) (Women’s Health, Obstetric) Dr. Rajitha Fernando. MBBS (Men’s Health & Mental Health) Dr. Shaila Kazi. MBBS (Female Doctor) (Women’s Health & General Public Health) Dr. Fathima Rihana RIZVI. MBBS (Female Doctor) (Paediatrics) Allied Health: Dietitian- Fatemeh Miremadi Dietitian- Leannee Azzopardi Physiotherapist- Mark Gregory Exercise Physiologist- Chris Erkotidis Podiatrist- David Covan Monday – Sunday: 8:00am – 10:00pm Public Holidays: 8:00am – 6:00pm PH: 9354-7050