VAS Update Julie Marsland (JulieMarsland@GoldenWest.com) Golden West Internet Solutions

Overview SecureIT FrontPage & Expression Web Building Blocks Webmail/AMC/Spam Filter New CCC feature

SecureIT GWIS offers the Basic SecureIT software Supported remote installation available Marketing materials available on gwis.info Total Tech option available SecureIT offers Basic, Live, and Plus, we sell the Basic version and for those of you that use the GW HD, this includes 24/7 support Warm transfer from HD to Security Coverage. Priced at $14.95, billed to the subscriber via credit/debit card by SC. Upgrade went well – even on dialup if the connection dropped during the process, it was picked up where it left off upon reconnect. We can customize marketing slicks for your company – I have generic print samples with me. Total Tech is an optional remote support solution with several packages to choose from Warm transfer from HD to Total Tech provided by Security Coverage SC will diagnose the problem and offer the appropriate solution Subscriber will pay by credit/debit card on the phone Technician will explain the procedure, hang up the phone call, and recall the subscriber once the work is completed

FrontPage & Expression Web No new FrontPage sites as of Oct. 1, 2009 Microsoft discontinued FrontPage in 2006 Existing FrontPage sites on our servers have been grandfathered Expression Web is available as an alternative Subscribers must use FTP to publish Microsoft stopped making new versions of the FP server extensions in 2002 and completely discontinued support for FP in 2006 We will continue to verify credentials; if extensions need to be reset, it will require a ticket in the CCC – we have all FP sites on one server. Subscribers may still build their site using FP, but they must publish using FTP, however many of the tools included with the server extensions are therefore not useable Pricing ranges from $66 for the basic version to $150 for Version 3 from the Microsoft site

Building Blocks All current new templates have been added Marketing materials available on gwis.info How is your company marketing the software? We are constantly working with the vendor’s technical team to review new templates and features and tweak where necessary. Marketing materials can be customized for your company – just let me know. What works for you? Who in your company markets and supports the product? What type of subscriber or business is buying the software? Do you have success stories that might help provide new ideas for everyone?

Webmail/AMC/Postini AMC alerts subscribers if their password does not meet the policy Please review the info included in your AMC and contact me if updates are needed Postini Message Center updated to the latest version We have had a substantial increase in subscriber password upgrades since the new Webmail interface launched GW is presently working to upgrade all passwords that do not meet the policy I will be happy to share the notice our subscribers are receiving If you need to modify how the password changes are being handled in the AMC, please let me know As an alternative to allowing third party cookies, the Webmail and Spam Filter may be allowed as exceptions in cookie settings In IE Tools/Internet Options/Privacy/Sites In Firefox >>>this has been updated and no longer requires changes to your cookie settings. Quarantine now includes a ‘Delete All’ button

New CCC feature Rate Removal Admin Requires Level 3 access to the CCC Located under CCC Tools Each of your USOCS is listed with a dialogue box allowing you to populate a warning message that will pop up when anyone attempts to remove this USOC from an account. Examples – Textdrive CCC – bb1 - Bronze Pkg, Standalone webspace only, bb2 – Silver Pkg, Additional Email Only

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