Web Based Find-A-Ride Portal

Panel •Gary Madden, Director 211 San Bernardino County •Paul Sorensen, Senior Software Manager Cambridge Systematics •Donna Mace, Strategic Collaboration Officer 211 Orange County •Efren Guzman Magdaleno, Program Management Analyst OCTA

VTCLI Veterans Transportation & Community Living Initiative (2011) - 1-Call, 1-Click Country’s 3rd largest region to receive new vets Recognition of incomplete regional network Generating information on its gaps for veterans

VTCLI TA consultant decision to involve 211 (1-Call 1-Click) 211 San Bernardino & 211 Riverside partnership 4% of 130,000 annual calls specific transportation need 40% of callers, including many veterans have no vehicle

29,000 square miles 258,000 vets Many vets in outlying areas, away from urban centers Regional vets facilities require long trips

VTCLI Unprecedented Support - Stakeholders & Elected 1-Call: 2-1-1 number Veteran Specialists 1-Click: Web based trip discovery tool RFP Project total $655,468, $227,240 through 5309 Other Funding sources: JARC/NF, Local Match, In kind match 2 phases – capital and operating 3 year project

VTCLI Became VetLink Stakeholders’ Steering Workgroup

Some of our work partners

2014 YTD Veteran Ridership Month Trips Jan-14 1861 Feb-14 2126 Mar-14 2133 Apr-14 2245 Grand Total 8365 2014 YTD Veteran Ridership

Outcomes Veteran discount Usage Traffic patterns Scalability

Vision, Partnership & Investment Trip Discovery Tool Developer & Contract Winner: Cambridge Systematics What does Vision, Partnership & Investment lead to? Gary will introduce Paul Sorensen

What is a Find-A-Ride Portal Multi-modal trip planner to help users find available services to meet their transportation needs Includes demand-responsive services with eligibility criteria (e.g. age, disability, veteran status) and specialized accommodations (e.g. door-to-door service, wheelchair lift) Potential integration with 211 databases to find human services Potential integration with scheduling systems to book rides Access via desktop, mobile, or kiosk Access via customers, or via agents on behalf of customers

Multi-Modal Trip Planning

Integration with 211 Search

Integration with Scheduling Systems

Find-A-Ride Demo

Significant Demand for Inter-County Travel

Tool Can Help Characterize Demand for Service

Tool Can Help Identify Service Gaps

211 Background •211 Vetlink Discovery •The benefits of having an online tool vs print •211’s structure and vetting processes •Partnership and rebranding County Area Population Los Angeles 10,163,000 Orange 3,190,000 Riverside 2,423,300 San Bernardino 2,154,100 Ventura 854,000 TOTAL 18,784,400 California 39,540,000 % CA Population Covered in 211RIDE 48%

Collaborating Partners

Example of Transit Agency & 211 Collaboration OCTA Mobility Management Program 5310 Grant – Specialized Transportation Information Referral Tool Resource information quarterly audits Staff training Reporting New partnerships Cross promotion Continued funding Funding GTFS Cross promotion Continued funding

211RIDE Goals #1 Online Resource Offer customers most appropriate transit option for every trip Increased fixed route usage Indefinite expansion Online Booking