University of Northern IA Presentation prepared by: Marilyn Shaw University of Northern IA This multimedia product and its contents are protected under copyright law. The following are prohibited by law: Any public performance or display, including transmission of any image over a network; Preparation of any derivative work, including extraction, in whole or in part, of any images; Any rental, lease, or lending of the program. Copyright © 2014, 2011, 2008 Pearson Education, Inc. All Rights Reserved.

Chapter 6 Connecting Listening and Thinking in the Communication Process Copyright © 2014, 2011, 2008 Pearson Education, Inc. All Rights Reserved.

The Importance of Effective Listening : Copyright © 2014, 2011, 2008 Pearson Education, Inc. All Rights Reserved.

Stages Effective Listening My granddaughters Responding Remembering Hearing Understanding Remembering Thinking Interpreting Evaluating Responding Stages My granddaughters Copyright © 2014, 2011, 2008 Pearson Education, Inc. All Rights Reserved.

Stages of Listening The Hearing Stage The Understanding Stage Physiological process The Understanding Stage Comprehension The Remembering Stage Recalling Copyright © 2014, 2011, 2008 Pearson Education, Inc. All Rights Reserved.

Stages (Continued) The Thinking Stage Listening as a Cognitive Construct Copyright © 2014, 2011, 2008 Pearson Education, Inc. All Rights Reserved.

The Interpreting Stage Understanding the meaning and letting the speaker know that you understand. The Evaluating Stage Analyzes the evidence, sorts fact from opinion, determines the intent of the speaker, judges the accuracy of statements and conclusions. The Responding Stage: Sending Feedback Storing memory Working memory Picture sent to me by a former student teaching now in Japan. Has given me permission to use it in any way I see fit Copyright © 2014, 2011, 2008 Pearson Education, Inc. All Rights Reserved.

The Functions of Listening https://www.youtube.com/watch?v=1Evwgu369Jw Listening to Obtain Information Listening to Evaluate Listening with Empathy Listening for Enjoyment Copyright © 2014, 2011, 2008 Pearson Education, Inc. All Rights Reserved.

Barriers to Effective Listening Considering the Topic or Speaker Uninteresting Criticizing the Speaker Instead of the Message Concentrating on Details, Not Main Ideas Avoiding Difficult Listening Situations Tolerating or Failing to Adjust to Distractions Faking Attention Bias and Prejudice Preferred Thinking Copyright © 2014, 2011, 2008 Pearson Education, Inc. All Rights Reserved

Intercultural Listening Value different cultures place on listening. Chinese symbol on left means to listen. Symbols for eyes, ears, and heart—people must listen with their entire beings: their eyes, their ears, and their hearts, with undivided attention. Copyright © 2014, 2011, 2008 Pearson Education, Inc. All Rights Reserved.

Chapter 6 Copyright © 2014, 2011, 2008 Pearson Education, Inc. All Rights Reserved.