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Itti Jindani Sr Development Manager Speakers Itti Jindani Sr Development Manager Scott Meyers GM North America Marcus Hakala System Architect Sonia Wadhwa Sr Director

Vitja – Finnish Police Case Management system OOW2018 Markus Hakala System Architect National Police Board Finland

About Vitja Vitja project is about to renew technical platform for case management and functional processes in crime combating area at Finnish police and other authorities Involving parties: Police (user), Boarder Guard (user), Customs(user), Military forces and Justice Department (integration, user) Goal is to create unified electronical crime combating chain (Vitja) of processes between involving parties Vitja is a CRM system with strong twist of task handling 24/7 availability, strict access and visibility rules Vitja is mostly about cultural change therefore Vitja is Finnish Police Operational Development Program

Vitja Numbers ~19000 users, 25% of all officials in Finland 10 - 30 Case types Some yearly based examples Preliminary investigation 475 000 reported, 280 000 lead to further investigation (per year) 10 000 Intelligence cases (new case type, estimate) 60 000 Arrest cases based on Public Law and Order 33000 Arrests based on Criminal Investigation 77000 cases, co-operation between authorities Estimate for gained cost-benefits by changing operational model, adding automation, implementing integrations and consolidating systems is estimated to be around 200 M€ by year 2025 11.11.2018

Technologies Used Solution relies heavily on Oracle’s products Case management Oracle Siebel CRM, version 16.10 – updare to 18.X near future Other technologies Oracle Policy automation – business rules for case metadata, deletion rules, visibility groups… Oracle Web Center Content – Storing and managing additional un structured content files, pictures etc. Oracle Business Intelligence Enterprise Edition – Basic Reports print outs, Statistical analysis… Oracle Data Intergrator – ETL tool targeted mainly for analysis and some integrations (patch and files) WCC Smart Search and Match – Elise – to full search capabilities Oracle databases

Next Steps Responsibilities in main Vitja application components

Vitja Core Ideology Concept model for Vitja system and architectural choice for all new systems taken into use Finnish Police

Vitja/Police High Level Architecture WCC OBI EE OPA Elise search System 1 System 2 System 3 Shared services Other systems

New Feature Consideration - ODI Under implementation Vitja DB Disaster recovery site Active Data Guard ODI Extract, Transform, Load Shared service in Police Datawarehouse Operational Database cluster APP Analyzing Tools and applications

New Feature Considerations - Custom UI High level, reference architecture for UI solution, using Vue.js and Siebel Rest API functionalities REST API Messaging Integration services Messaging Application Services Authorization Integration Presentation Layer Application/Business Logic Layer UI Application

Vitja Project Status First release go-live Next release Engine core functions implemented Supports Police's and Customs renewed Intelligence processes, around 17000 users First step towards consolidation, New integrations between key systems -> more efficient user processes, less time spent with computer, more information available for officers at field Getting rid of temporary registers used for intelligence operations Next release Definition phase nearly completed Main Business processes to be implemented: Pre-Investigation, Coersive measures, Technical investigation, Jail and Inventory management, Warrants, International co-operation Business objects gained: consolidation

Why Siebel Siebel Provides Challenges OOT support for our concept model Flexible OOT data model Very good stability in production Challenges Development requires efforts if customization is needed Competence challenge, multivendor environment Siebel IP17 onwards has some solutions for this Upgrade process is heavy Our environments Availability rules 24/7 Patch upgrade path as Oracle presented is supposed to be key solution for reducing time

Our Goal is to keep Finnish Police Goal at the #1 spot

Itti Jindani Sr Development Manager Questions ? Itti Jindani Sr Development Manager Scott Meyers GM North America Marcus Hakala System Architect Sonia Wadhwa Sr Director

Siebel CRM OpenWorld Sessions Day Time Session # Description Location Monday 11.45-12.30 PRM4277 Siebel CRM Strategy and Roadmap for Digital Transformation Moscone West - 3003 15.45-16.30 PRO5748 Exciting Innovations in Siebel CRM to Enhance Agility and User Experience Moscone West – 3001A 16.45-17.30 CAS5743 Siebel CRM Customer Leadership Panel Tuesday 12.30-13.15 CAS5745 Creating Meaningful Customer Experiences to Beat the Competition Moscone West 3001A Wednesday 11.15-12.30 CAS5749 The Art of the Possible - Create your own UX with Open UI TIP4394 Upgrading and Maintaining Siebel CRM in the Cloud or On-Premises Thursday 10.30-11.15 CAS5750 Achieving Modern Agility and Continuous Delivery for Enterprise CRM 11.30-12.15 CAS5751 Gaining Industry Advantages with Siebel CRM Innovations 13.30-14.15 PRO5726 Enterprise Agility with the Siebel CRM Continuous Release Model Oracle Confidential – Restricted