General Shareholders Assembly BRD stand alone, according to IFRS

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Presentation transcript:

General Shareholders Assembly BRD stand alone, according to IFRS BRD Budget 2018 General Shareholders Assembly BRD stand alone, according to IFRS April 19th 2018

1 Strategic objectives

Specialized affiliates BRD: a universal banking group with Leading franchises across the board retail corporate Specialized affiliates 2.2 million active individual customers 115 ths active small business customers # 1 on loans to individuals (16.9% MS) # 3 on deposits from individuals (13.8% MS) 570 large corporate groups 11 ths SME customers 6 ths local authorities and public entities # 1 on deposits from companies (13.0% MS) # 1 on factoring # 1 in custody services (73% MS) # 4 on loans to companies (8.7% MS) BRD Sogelease 100% owned by BRD # 3 on local leasing market 100% owned by BRD # 4 with 12.6% MS BRD AM BRD Finance 49% owned by BRD, 51% by SG #3 cons fin NBFI* with 10% MS BRD Life insurance 49% owned by BRD, 51% by SG # 6 with 6.5% MS BRD Pension Funds 49% owned by BRD, 51 % by SG 3.4% MS P2, 5.3% MS P3 Data as of Dec 2017, except: BRD Life insurance and BRD Pension Funds market shares at Sept-17; BRD Finance market share at June-17

positive developments in the banking environment in the recent past, significant challenges and opportunities ahead Macro-context – Current opportunities and future challenges Strong and sustained GDP growth in the last years Rising interest rates, driven by inflation and gradual withdrawal of ultra-accommodative monetary policies within the Eurozone Low unemployment, well below EU average, with sustained decreasing trend registered in the last years Unsustainable GDP growth in the mid-term – Economy fueled largely by private consumption boom and government-driven fiscal impulse Wage growth outpacing productivity gains undermining external competitiveness in the mid-term Very tight labor market Economy Increasing adoption of digital solutions Large unbanked population Several customer segments (e.g. affluents, SMEs) under- served at market level Growth potential from higher customer sophistication in corporate (e.g. cash management, structured and corporate finance), and retail Bancassurance and alternative saving markets progressively maturing PSD2 opening up new business model opportunities Margins squeezed by ongoing price war Growing pressure on fee income/ prices driven by implementation of payment accounts Directive (EU Directive 92)2 Lower barriers to entry for new players and potential sector disruption due to PSD2 Local legislative instability and transforming EU regulatory environment3 GDPR posing new barriers in customer data usage and protection Banking sector Consolidation of the banking system expected to continue, with a large number of very small banks unsustainable in the long run

Our strategic objectives for 2020 Achieve core solid profitability growth on both retail and corporate segments, driven by superior customer experience, strong employee engagement, and by the bank's commitment to having a positive contribution to the Romanian society and banking sector VISION 2020 STRATEGIC OBJECTIVES Customer Satisfaction Proactively understand and deliver on the needs of our customers Gain market leadership on customer experience Develop further digital capabilities and enhance integrated multi-channel user experience Become the reference relationship bank in Romania Employee Commitment Become employer of choice in Romania Foster a culture geared towards excellence and high employee engagement, built on mutual trust, team spirit and people development Increase organizational agility and change readiness to support ongoing innovation Corporate Social Responsibility Support Romania's economic growth and investments Conduct an ethical and fair business, in line with the bank's legal and ethical responsibility Support initiatives aimed at developing education, culture, technological advances and sports Financial Performance Target solid performance growth on both retail and corporate segments and improve overall core profitability

BRD Transformation program Retail Corporate Operations IS & Projects Transformation Program structured around four pillars 2020 Ambition & Strategy Transformation Program Goals Accelerate the transformation of the business model Enable the bank to reach its 2020 objectives

RETAIL – towards a more customer centric, digital, and efficient bank Customize THE value proposition Adapt the DISTRIBUTION CHANNEL MIX Streamline THE OPERATING MODEL AND invest in people Key Objective: Adjust the value proposal, including sales and service model, to the clients’ needs and potential Implement a comprehensive behavioral sub-segmentation and targeted value proposition, adjusted to the different sub- segments Create full cycle customer journeys Concentrate resources on most attractive segments Key Objective: Reposition the channel mix in line with the evolution of customers’ expectations Further develop digital channels penetration and capabilities: greater efficiency for daily banking operations end-to-end digital subscription process Increase the capacity and role of the contact center Brick and mortar – fewer branches, increasingly focused on expertise and advisory services Key Objective: Optimize processes and organization, maximize employee engagement Enhance processes through an increased level of digitization and workflow automation Improve organization efficiency Further grow and engage employees via upgraded training journeys and enhanced performance management system

Platforms for Corporate Moving toward an omni-channel BUSINESS MODEL, COMBINING Human expertise and digital efficiency REMOTE PLATFORMS BRANCHES Business centers Specialized Platforms for Corporate Greater EXPERTISE, via physical and remote channels, for customers’ key projects Various branch format CLIENT DATA 360° CLIENTS DIGITISED PROCESSES Contact Center Digital corners Apps & website Enhanced ATMs Chatbot Greater EFFICIENCY for daily banking operations Self Services

Corporate – fully activate value growth levers and further increase loan origination Focus on value growth levers Achieve material and profitable loan volume growth Optimize processes and organizational set-up Key Objective: Maximize value extraction from the existing customer base and develop new growth drivers Further enhance portfolio profitability by increasing share of primary bank customers Implement a superior sales management and monitoring set up to boost commercial performance Compensate for price pressure on traditional activities by intensifying cross selling and fully activating value growth levers – Structured Finance, Corporate Finance, derivatives, GTB -, ensuring their promotion to all customer segments Continue to develop synergies with retail, specialized affiliates and SG group Key Objective: Outperform corporate loan market growth while continuing to improve the risk profile Further enhance the origination process effectiveness On the SME segment, develop the lending activity based on: in-depth understanding of both client needs and risk profiles refined sectorial approaches dynamic and forward looking management of risk appetite Capitalize on the specialized EU and national funds structure capabilities Key Objective: Improve both customer satisfaction and operational efficiency Invest in digital offer and bring it to the highest market standards Improve process time and quality through: simplification and optimization higher level of workflow automation centralized processes supervision Fully integrate SME and large corporate set ups to maximize internal synergies and create scale

More agile Organization Enhance Process efficiency Operations – simplified organization and optimized processes for increased reactivity and quality More agile Organization Enhance Process efficiency Optimize cost base Key Objective: Revise organization structure and increase alignment to best practices Simplify governance structure Enhance specialization of back office centers Flatter organizational structure to foster team commitment and increase agility Key Objective: Achieve superior customer service quality and operational risk mitigation LEAN process implementation - shorten lead time on key processes and reduce operational risk Improve productivity management tools and sustain performance-oriented culture Unlock scale advantages associated with back office center specialization Dematerialize BO processes and increase OCR capabilities Key Objective: Maximize financial performance from leveraging lower cost base Lower overall cost base improve internal processes roll out digital tools and processes leverage on scale advantages from back office center specialization Optimize span of control Further develop internal performance culture

Accelerate Digital readiness through Innovative, Open, and Agile approaches Boost innovation GROW THE INFORMATION SYSTEMS VALUE TRANSFORM THE DELIVERY MODELS AND EXPERTISE Continuous interactions with an entire and developing ecosystem Open innovation strategy Dedicated team to foster innovation Trusted partner, custodian of clients’ data A modular digital approach: “API first” Develop services interoperability - An OPEN approach to develop offers and clients’ satisfaction Continue to focus on Security AGILE First Reduce time to market Increase efficiency Optimize alignment with Business Ensure the critical skills for tomorrow

2 Budget 2018 projections 2020

MACROECONOMIC PROJECTIONS GDP growth GDP growth reached 7.0% in 2017, driven by private consumption which benefitted from pro-cyclical fiscal stimulus, while investment contribution remained modest. Growth expected to slow down to 4.4% in 2018, with a decelerating private consumption and a rising contribution of investments. Investments should gradually gain steam, stimulated by the progressive upturn in the absorption of EU funds and resilient domestic and foreign demand prospects. Accelerating inflation dynamics In a context of surging wages (average nominal wages growing by +12% Y/Y as of Dec-17) and record-low unemployment (4.6% as of Sept-17), inflation accelerated in 2017 (reaching an average level of 1.2%) and is expected to accelerate further in 2018 (to an average level of 2.9%) Significant rise in RON interest rates starting September 2017 Rising inflation prompted a tightening of the monetary policy and an upward correction of money market rates in the last quarter of 2017. Average ROBOR 3M reached 2.0% in Q4-17 and the 2018 budget is based on a stability assumption at this level. Exchange rate In the absence of major external shocks, the exchange rate is expected to remain stable in 2018 Overall credit growth at +3.6% y/y at December 2017 end, with lending to individuals as main driver (+6.6% y/y) Household borrowing should continue to be the major driver of lending activity in 2018. On non retail loans, with investments gradually gaining momentum and fueling credit demand, the progressive recovery seen in 2017 should intensify.

PROFITABILITY EVOLUTION Net banking income With strong competitive pressures weighing on prices, the bank will mostly rely on volume augmentation and a higher contribution of growth relays (insurance, asset under management) in order to increase its revenues. Net interest income is expected to benefit from higher lending volume (EOP net outstanding amount of loans growth is budgeted at +7%) and positive rate effects. Fees and commissions income should be under strong price pressure, with regulatory evolution and competitive constraint negatively impacting daily and transactional banking revenues. Operating expenses Operating expenses would increase by around +4% in 2018, driven by : continued pressures on salary costs impact of investments in regulatory and transformation projects Cost of Risk Cost of Risk will be less influenced by exceptional items than in 2017. It should nevertheless benefit from a supportive economic environment, the good quality of the new loan production, and an enhanced collection strategy. We consequently target a Cost of risk below the 60 bp threshold for 2018. Cost/income : in spite of further contribution to resolution fund in the Czech Republic 2018 BuDGET 02/12/2018 14

2018 BUDGET - KEY INDICATORS   2016 2017 Evo 17/16 Budget 2018 Evo B18/17 CLIENTS* (thousands) 2,285 2,327 1.8% 2,390 2.7% NET LOANS (RON bn) Total 27.4 29.0 5.9% 31.0 6.8% Retail 18.7 20.3 8.3% 21.5 6.4% Non Retail 8.7 8.8 0.8% 9.4 7.6% DEPOSITS (RON bn) 42.3 44.4 5.0% 45.0 1.4% 26.0 27.8 7.0% 29.1 4.5% 16.3 16.6 1.7% 15.9 -3.9% NET LOANS/DEPOSITS 65% 1 pts 69% 3 pts * active clients

2018 BUDGET - Financial TARGETS Evo 17/16* w/o non reccuring items   RON m 2016 2017 Evolution 17/16 Evo 17/16* w/o non reccuring items Perspectives for 2018 FINANCIAL RESULTS NET BANKING INCOME 2,634 2,641 0.3% 5.2% OPERATING EXPENSES (1,310) (1,388) 5.9% 3.7% GROSS OPERATING INCOME 1,324 1,254 -5.3% 6.8% NET COST OF RISK (461) 376 n/a NET RESULT 728 1,380 89.5% 89.2% RATIOS COST/INCOME RATIO 49.7% 52.5% +2.8 pts -0.7 pts ROE 11.8% 20.6% +8.8 pts +7.7 pts Solid NII growth Fee & commissions under strong price pressure +4% stable below 60 bp >12%

2020 Financial TARGETS    Loans Deposits    GOI   HEALTHY VOLUME GROWTH Solid growth on loan book Sustainable funding sources KEY TARGETS Loans +7% *  Deposits +4% *  INCREASED INVESTMENTS IN TRANSFORMATION ENHANCED OPERATIONAL EFFICIENCY ROBUST GOI GROWTH  Higher value extraction on both Retail an Non Retail portfolios Solid volume growth Pressure on margins Adjustment of network footprint Enhanced processes, higher digitization level Further pressure from increasing labor costs  GOI >+4% *  -5% number of branches *  -3% headcount *   SOLID RETURNS ROE >12%** * CAGR (2017-2020) ** ROE throughout the period