How we can improve Safeguarding Adults Enquiries Introduce self and role as Lead/PSW. Considered using a Case Example to illustrate, but too many, instead plan to talk about what the local authority would expect from providers & what you can expect from us to prompt further discussion/feedback

Key Messages Safeguarding is everyone’s business – make it a core part of your business Be open in your communications and expect the same transparency from others Focus your responses on the client & be evidence based in your practice

Safeguarding is Everyone’s Business http://www.bpsafeguardingadultsboard.com/uploads/7/4/8/9/74891967/bpdsab_safeguarding_adults_procedures_-_v2.4_-_16_december_2016.pdf Pan Dorset Safeguarding Adults Procedures Link Know what Safeguarding is, read the Procedures and encourage your staff to read the key bits too. Not only will this help to clarify what Safeguarding is all about, but it will help with communication, so we are all using the same language and understand each others roles/responsibilities

Whistle Stop Tour Page 11, 17 & 18 – Raising a Concern Page 7 – Definitions & Categories of Harm Page 21 – Who is to take action Page 11 – Quick Guide Flow Chart Briefly go through flowchart. Describe what LA does on receipt of Concern, how actions are decided – talk about MSP & Risk Management at centre of process and meeting person’s desired outcomes will improve the Enquiry.

Other useful bits Page 26 -28 – Roles & Responsibilities, particularly the role of Nominated Enquirer – that could be you! Appendix 1 – Glossary of Terms Appendix 5 – Nominated Enquirer Form Appendix 13 – Whole Service Enquiries (updated version soon) For reference only

Whole Service Enquiry Serious concerns raised about quality of care impacting on several individuals WSE’s do not replace Safeguarding Enquiries for individuals Will take account of CQC Regulations and Contractual requirements Will involve numerous agencies Can be challenging to co-ordinate – need open & honest communication Focus will always be on making people safe

Whole Service Enquiry Escalation to WSE influenced by levels of risk & impact on individuals Patterns of reported harm are considered – no absolute definition, escalated on case by case basis Pattern might be: several unauthorised DOLS, multiple medication errors leading to risk of harm, increased attendance at A&E, missed visits etc.

Communication Seek to understand each other’s roles & responsibilities – avoid assumptions – if you are not clear ask. Communication has to work both ways – feel able to challenge, but expect to be challenged. I don’t want to teach you to suck eggs, but with Safeguarding, if you take a stance of feeling ‘accused’, communication will break down – if you are made to feel accused, challenge it. Adult Social Care get it wrong sometimes, but we always want to put it right!

Personalised and Evidence Based ‘Making Safeguarding Personal’ – focus on what the person wants (taking into account risks to others) ‘Why, How, What, Where & Who’ questions….will inform an evidence based response and risk management plan

Any Questions or Comments?