Accountability November 11, 2018

Patrick Plas BUSINESS OPERATIONS SENIOR EXECUTIVE GRID SOLUTIONS Katrina Redmond CHIEF INFORMATION OFFICER GRID SOLUTIONS Sameena Bashey ORGANIZATION & TALENT DEVELOPMENT LEADER GRID SOLUTIONS

Culture Conversations Building a culture of trust, collaboration and accountability 45-minute dialogues grounded in the GE Beliefs Guiding managers to be culture shapers Inspiring leaders to empower, act with speed and deliver on strategic imperatives Attendance expected for all SPB+ Conversations recorded and available on Culture Conversations web page along with other useful resources. Followed-up with local on-site sessions facilitated by HR available on website CultureConversations – Building a culture of trust, collaboration and accountability - session 1

Accountability CultureConversations – Building a culture of trust, collaboration and accountability - session 1

Accountability CultureConversations – Building a culture of trust, collaboration and accountability - session 1

How Trust, Empowerment & Accountability shape culture … BUILDS … ENABLES Communications Communications Accountability Communications … DRIVES Empowerment

Conversations to better understand what’s expected of you as a leader… Covered so far GE’s Leadership Philosophy Leading in a boundary-less environment, influencing without direct reporting lines Empowerment Accountability Still to come Trust and teams Communications as a leader Storytelling Developing and coaching CultureConversations – Building a culture of trust, collaboration and accountability - session 1

Q&A CultureConversations – Building a culture of trust, collaboration and accountability - session 1

Accountability key takeaways Accountability is taking responsibility for outcomes Delivering upon what you say you are going to do is critical (say/do ratio) Empowerment enables accountability and being accountable builds trust If you can’t deliver on what is expected, plan accordingly and ensure stakeholders aren’t surprised. Ways to drive accountability: Set expectations … and confirm understanding Inspire commitment … and personalize benefit Measure progress … and gauge expectations Provide feedback … and give ongoing insights Link to consequences … and clarify impact CultureConversations – Building a culture of trust, collaboration and accountability - session 1