Chapter 10.

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Presentation transcript:

Chapter 10

The Relationships among Core Competencies, Peripheral Competencies, and Competitive Methods Outer boundary of core competencies – all CMs should be contained within this boundary CM CM CM CM Core Competencies Service Dimension CM CM CM CM Outer boundary of peripheral competencies necessary to execute the delivery of the CMs Product Dimension

The Relationships among Core Competencies, Peripheral Competencies, and Competitive Methods CM CM CM Core Competencies CM Service Dimension CM CM CM Product Dimension

The Alignment of CMs and CCs Competitive Method Economies of scale Outsource Restaurant Expert Systems P1 HR Leadership Quality control Resource Allocation Real Estate Technology utilization Service Training Revenue Maximization Strategic Alliances S1 Low cost Sales and marketing

Management Information Systems Informal System Operating Systems Short and Long Term Objectives Planning and Control Resource Allocation System Strengths and Weaknesses Analysis Environmental Scanning Evaluation of Strategy and Human Performance Value Adding Performance of Competitive Methods Formal System