FMA TEFMA MAINTENANCE WORKSHOP 11 July 2013 FMA TEFMA MAINTENANCE WORKSHOP Getting Value from Maintenance Contracts

WHAT Is the make up of the portfolio? Single site Multi site City Regional All will drive how you intend to tender and ultimately requires services to be delivered, irrespective of costs.

WHAT Is the condition of the estate? Up until now there has really only been a consideration around the equipment side of maintenance affecting operation. For example: Mechanical Fire Electrical We are seeing Building Fabric added into maintenance contracts. Rather than simply repair building fabric, we are taking a risk position on maintenance and minor building works, in addition to the equipment side. If this is the case, and linked to equipment maintenance is the asset and condition register. The accuracy of data volume, age and condition is critical to allow many contracting approaches. Our experience from PPP’s and certain clients

WHAT Is your risk appetite? Consider what risk you are comfortable with offering your contractors. Do you have the management systems to manage this level of risk with the suppliers and your internal customers expectations?

PERFORMANCE MANAGEMENT Do you want to develop KPI’s as a contract management tool, and measure simply the contractors? OR align your KPI’s with that of the contractor? Do you have SLA’s with facilities? Are these back to back with the Contractors’?

SERVICE LEVELS Outsourcing sometimes dictates higher service levels than have been offered or achieved previously: Is this necessary? Can you afford them? Are these linked to your SLA’s? What do actually require? This will also drive cost.

THANK YOU Derek Jacobs – Director, Infrastructure www.BrookfieldJohnsonControls.com @BrookfieldJCI info@anz.BrookfieldJCI.com