GE 6757 TOTAL QUALITY MANAGEMENT Faculty R.Suresh kumar Assistant Professor(Sr.Gd) Department of Mechanical Engineering

Unit 2 TQM PRINCIPLES Leadership - Strategic quality planning, Quality Councils - Employee involvement - Motivation, Empowerment, Team and Teamwork, Quality circles Recognition and Reward, Performance appraisal - Continuous process improvement - PDCA cycle, 5S, Kaizen - Supplier partnership - Partnering,Supplier selection, Supplier Rating.

INTRODUCTION The success of quality management is to a greater extent is influenced by the quality of the leadership. Leadership is the process of influencing others towards accomplishment of goals. Leaders create clear and visible quality values and integrate these values into the organization's strategy. Strategy is the pattern of decisions that determines and reveals a company’s goals, policies and plans to meet the needs of its stakeholders. Sri Eshwar College of Engineering

CHARACTERISTICS/BEHAVIOUR OF QUALITY LEADERS The customer first Value people Build supplier partnership Empower people Demonstrate involvement/commitment Strive for excellence Explain and deploy policy Improve communication Promote teamwork Benchmark continuously Establish system Encourage collaboration Sri Eshwar College of Engineering

STYLES FOR EFFECTIVE LEADERSHIP Directing style of leadership Consultative style of leadership Participative style of leadership Delegating style of leadership Sri Eshwar College of Engineering

STYLES FOR EFFECTIVE LEADERSHIP Directing style of leadership: Autocratic style Leader makes a unilateral decision followed without comment or question from the workers. This style may arise because the leader has more knowledge of the situation or because the decision affects the common good of the organization. Have little input or feedback Sri Eshwar College of Engineering

STYLES FOR EFFECTIVE LEADERSHIP 2. Consultative style of leadership: Leader seeks inputs from those working under him Encourages participation Seeks advice, suggestions and input but final decision is made by the leader alone. Sri Eshwar College of Engineering

STYLES FOR EFFECTIVE LEADERSHIP 3. Participative style of leadership: Leaders assign works to the employees, provides guidance and makes decision based on the conclusions of the employees working on the task. More likely to take the word or work of the employees as the final decision. Sri Eshwar College of Engineering

STYLES FOR EFFECTIVE LEADERSHIP 4. Delegating style of leadership: Leader tells the employee or teams what to be done, assigns the responsibility and provides with the authority to get the job done. Leader verifies the successful completion of the assignment and participates only if necessary. Sri Eshwar College of Engineering

REQUIREMENT OF EFFECTIVE LEADERSHIP Vision : Leader recognize the radical organizational changes taking place today as opportunities to achieve total quality. Empowerment : leader empower employees to assume ownership of problem or opportunities in implementing improvements. Intuition : Leaders usually follow intuition. Must be prepared to make difficult decisions in the face of uncertainty. Self-understanding : Ability to look at one’s self and then identify relationship with employees and within organization. Value Congruence : leader should integrate value into the system. Values include trust, respect of individuals, openness, teamwork, integrity and commitment to quality. Sri Eshwar College of Engineering

QUNINN’S LISTS OF LEADERSHIP ROLES Producer role Director role Coordinator role Checker role Stimulator role Mentor role Innovator role Negotiator role Sri Eshwar College of Engineering

ROLE OF SENIOR MANAGEMENT To study and investigate the TQM concepts and issues. To set clear quality policies and provide challenging tasks. To establish priority of quality and customer satisfaction. Determine long term goal. To bring cultural change required for TQM effort. To establish TQM vision for the future and communicate to all. To become coaches and cheer leaders for encouraging and supporting the managers during transition phase. To stimulate employees involved. To teach employees to realize that the company’s interest and their interest are same. To uphold norms and values. To attend TQM training programmes. To create coordination and harmony. To monitor whether QIP conducted as planned. Sri Eshwar College of Engineering

QUALTIY COUNCIL Is a team to provide overall direction for achieving the total quality culture (TQC) Is a team formed in the organisation with an objective of building quality into the culture of the organisation. Qualtiy council is composed of: Chief Executive Officer Senior managers of the functional area Quality council coordinator or consultant Sri Eshwar College of Engineering

OBJECTIVES OF QUALITY COUNCIL To raise the quality consciousness in the organisation through seminars, study tours and using other forms of promotion. To ensure effective functioning of the organisation on the quality statement and plan. To encourage basic and applied R&D in the field of quality and dissemination of its results to the organisation. To raise the level of training of personnel engaged in quality activities. To facilitate upgradation of testing and calibration facilities and laboratories . Sri Eshwar College of Engineering

DUTIES OF QUALITY COUNCIL To establish core values & Quality Statements: Vision statement Mission statement Quality policy statement To estblish strategic long term plan with goals and annual quality improvement program with objectives. To plan training & education programme. To determine and monitor the cost of poor quality. To perform and monitor the performance measures for each functional areas. To determine continually those projects that improve the processes particularly that affect external & internal customer satisfaction. To establish multifunctional project and departmental teams and monitor their progress. To establish/revise the recognition and reward system periodically. Sri Eshwar College of Engineering

RESPONSIBILITY OF THE QUALITY COUNCIL COORDINATOR To develop two way trust To propose team requirements to the council To share council expectations with the team To empower the team To brief the council on team progress. Sri Eshwar College of Engineering

QUALITY STRUCTURE Sri Eshwar College of Engineering

QUALITY STRUCTURE Corporate quality council Quality sub council division 2 Quality sub council division 1 Quality sub-council division 3 Process improvement teams & other project improvement teams Sri Eshwar College of Engineering

Three elements of quality statements: QUALTIY STATEMENTS Quality statement are established by the quality council to provide overall direction for achieving the total quality culture. Three elements of quality statements: Vision statement Mission statement Quality policy statement Sri Eshwar College of Engineering

QUALTIY STATEMENTS Vision Statement; Short declaration of what an organisation aspires to be tomorrow. Vision statement should have the following characteristics: Easily understood by all stakeholders. Briefly stated, yet clear and comphrensive. Challenging yet attainable Capable of creating unity of purpose among all stakeholders Not concerned with numbers Sets the tone for employees. Sri Eshwar College of Engineering

QUALTIY STATEMENTS Mission Statement: Usually one paragraph, describes the function of the organisation. Provides a clear statement of purpose for employees, customers and suppliers. Answers- who we are?; Who are the customers?; What we do?; How we do it? Sri Eshwar College of Engineering

QUALTIY STATEMENTS Quality statement are established by the quality council to provide overall direction for achieving the total quality culture. Three elements of quality statements: Vision statement Mission statement Quality policy statement Key elements of mission statement; Obligation to stakeholders Scope of the business Sources of competitive advantage View of the future Sri Eshwar College of Engineering

QUALITY POLICY STATEMENT Is a guide for everyone in the organisation as to how they provide products and service to the customers. used as a guide to managerial action Should be written by the CEO with feedback from the workforce and approved by the quality council Important requirement of ISO 9000 quality systems. Sri Eshwar College of Engineering

STRATEGIC PLANNING Strategic planning sets the long term direction of the organisation in which it wants to proceed in future. Vision of future Present Strategic plan Sri Eshwar College of Engineering

STRATEGIC PLANNING Definition: Defined as the process of deciding on objectives of the organisation, on changes on these objectives, on the resource used to attain these objectives and on the policies that are to govern the acquisition, use and disposition of these resources. Sri Eshwar College of Engineering

STRATEGIC PLANNING CYCLE 1. Customer needs 2. Customer positioning 3. Predict the future 4. Gap analysis 5. Closing the gap 6. Alignment 7. Implementation Re evaluate and Review Sri Eshwar College of Engineering

Strategic Quality Planning Traditional Strategic planning DIFFRENCES Strategic Quality Planning Traditional Strategic planning Focus is on customers Not defined Leaders determine critical success factors Leaders lack understanding of factors critical to success Goals & objectives are process & result oriented Goals and objectives are results oriented Goals & Objectives are based on data and are driven by trend or pattern analysis Based on hunches and guesses Focus is on processes Focus is on products Alignment exists between critical success factor, mission, vision, goals, objectives No alignment Everyone known how his or her day-today activities Few peoples are aware Improvement activities are focused on activities critical to success Lack focus Improvement activities are both within and across functional areas Improvement usually within functional areas Sri Eshwar College of Engineering

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