Teamwork & Leadership Chapter 14 11/12/2018

Chapter Objectives: After completing this chapter, you should be able to: Explain how teamwork benefits both team members & businesses Describe the procedures necessary for organizing and maintaining an effective team Define total quality management (TQM) and explain its effect on workers Discuss characteristics of effective leaders and supervisors Describe procedures for running meetings 11/12/2018

Teamwork in Business Some teams are supervised by managers while others are self-directed Why businesses encourage teamwork Tend to be more productive than working alone Improved quality & customer service Increased employee morale Fewer layers of management How individual workers benefit Greater job satisfaction Improved self-esteem Better communication First…today, businesses rely more & more on teams of workers to get jobs done. Teams work together to complete an entire phase of production. Members of such teams share the responsibilities and rewards of these efforts. 3a. Teams often rotate tasks among members. This reduces boredom & allows each team member to develop an array of skills. 3c. When people work in a team, they have to talk. They get to know each other better. 11/12/2018

Types of teams Functional Group of people from one department working together Cross-functional Group of people from two or more departments What is one advantage of a cross-functional team? Team Planning Setting goals Short-term Medium-term Long-term 2b. People with different backgrounds bring a variety of abilities & experiences to the team, improving its work. 11/12/2018

Assigning roles & duties Facilitator Leader who coordinates the tasks so that the team works efficiently Often appointed for self-directed teams When assigning roles, match tasks to abilities 11/12/2018

Potential obstacles Unclear goals Misunderstandings about how much authority the team has Confusion about how to assess the performance of individuals Competitiveness among team members Resentment at a lack of individual recognition Reduced effort by individuals on team…especially as team size increases First…working in teams is not always easy. Last…most obstacles can be overcome if teams define goals clearly, take action promptly, & keep communicating. Poor communication can create serious obstacles to success. 11/12/2018

Being an Effective Team Member Make team’s goals top priority Listen actively during meetings & offer suggestions. Continue to communicate outside meetings Follow up on what you’ve been assigned to do Work to resolve conflicts among team members Try to inspire other employees to get involved How can asking & answering questions help a team succeed? 6. Asking questions helps clarify existing problems. Answering those questions resolves the problems & increases the chances of success. 11/12/2018

Total Quality Management (TQM) Theory of management that seeks to continually improve product quality & customer satisfaction Quality comes first at every stage of the business process Every worker is challenged to find ways to improve product quality Goal = maximize customer satisfaction 11/12/2018

TQM: A Chain Reaction When a company improves quality… Costs decrease. Why? Less rework Fewer mistakes to correct Fewery delays Better use of machine time, materials, & personnel Productivity improves, resulting in… A greater share of the market. Why? Higher-quality goods or services Lower price to customer Company stays in business Company can provide more jobs 11/12/2018

Leadership styles See Figure 14.3 on page 286…Leadership Qualities Directing Giving others specific instructions and closely supervising tasks Coaching Closely supervising but also explaining decisions and asking for suggestions Supporting Sharing decision-making responsibility and encouraging independent completion of tasks Delegating Turning over responsibility for decision making & completion of tasks See Figure 14.3 on page 286…Leadership Qualities First…a successful leader is one who mixes management styles according to the situation. 11/12/2018

Leading a meeting Leaders tend to run meetings To keep them running smoothly, many companies follow a formal process Parliamentary procedure – Keeps meetings running orderly Agenda – List of topics drawn up before meeting Minutes – Written summary of last meeting Unfinished business – Topics from last mtg that need more discussion 3. List of topics drawn up beforehand that will be discussed at the meeting 4. Written summary of the last meeting 5. Topics from the last meeting that need more discussion. 11/12/2018

Some tips for supervisors Provide enough training Give clear direction Know when to intervene Don’t be afraid to admit mistakes Be consistent in what you say & do 11/12/2018

Tips (cont.) Treat workers fairly & equally Be firm when necessary Recognize effort & initiative Congratulate in public; reprimand in private Make sure workers understand what you expect from them Last…when you are in a supervisory role, treat workers the way you want to be treated. 11/12/2018