The Power of Recognition and Rewards in Talent Development LADDER Program (Learning and Development Driven Employee Recognition) Megan Bertucci Rodney Whittle Joe Krock

The Problem Talent Retention Modern organizations face many problems such as attrition, confidentiality and loyalty in their workforce. Also talented professionals have high demand and bargaining power due to their knowledge and skills.

The Solution Talent Management People are now seen as the primary source of a company’s competitive advantage. Employee recognition programs enhance employee satisfaction, productivity and organizational performance.

Understanding What Motivates Employees Academic Research The Impact Of Reward and Recognition Programs On Employee’s Motivation and Satisfaction: An Empirical Study (Ali &Ahmed, 2009) Understanding what motivates employees is one of the key challenges for managers. Statistically significant, direct and positive relationship between rewards (.86) and recognition (.92) and employee satisfaction and motivation are well documented. recognition promotion benefits Employee satisfaction motivation Payment

Best Practices Make Recognition Frequent Make Recognition specific Intentional Recognition Your Employees Will Respond To Make Recognition Frequent Make Recognition specific Make Recognition personal Make Recognition Fun Employees do great work throughout the year. So why recognize that work only once a year? By providing consistent praise and positive feedback, you can create a culture of praise. Peers are the top driver of satisfaction in the workplace, so employees hearing praise from their colleagues has clear value. Lead by example ― don’t be afraid to tell an employee they’ve done a good job. If your approach to recognition is one size fits all, then you’re not demonstrating to employees that they’re valued Make an announcement at a company meeting about a team that’s been putting in extra effort. By providing positive recognition, you reinforce behaviors associated with a positive workplace If you have an introverted employee, maybe that all-company announcement or email isn’t the best way. Showing that you took time out of your busy day to recognize their good work is something your employees will appreciate. Sometimes it may even just be best for employees to pick their own way to celebrate their hard work. Remembering an employee’s birthday and giving them a card signed by everyone in the office will make a real difference Let’s face it: few people get a thrill from being employee of the month. Employees will find it more fun if you gamify recognition, making it into a contest. Offering a happy hour beer to employees is another way to keep it fun. Keep the competition friendly and the rewards small. ACTIVITIES

A Tale of Two Teams IT Learning Sevices The Origins of LADDER Individual Development Plan (IDP) Tool Badging Platform IT Learning Sevices Working on Well-being (WOW) Program SPIRE (Securing Protected Information and Rewarding Employees) Platform Enterprise information protection solutions

Strongly Disagree (1) – Strongly Agree (5) LADDER Survey Reasons to barriers: 85% – time / workload 6% – being WAH / remote 6% – class options / format 3% – other Female: 73 AGE 18 – 30: 3 31 – 40: 20 41 – 50: 21 Over 51: 28 Not Specified: 1 Male: 72 AGE 18 – 30: 6 31 – 40: 22 41 – 50: 20 Over 51: 24 Preferred method: 77% – E-learning (i.e. CBT) 66% – Webcasts (i.e. Wowza) 38% – Instructor led 38% – Internal communications 28% – Side-by-side training 1 – did not provide age or gender. 34 – indicate they have barriers to accessing training 146 Completed the survey NPS (0 – 10) Learning is important I am motivated to learn I am engaged in current learning opportunities Strongly Disagree (1) – Strongly Agree (5)

Preferred ways to be recognized for training: I feel Humana adequately rewards and recognizes my learning efforts: I believe the best way to encourage learning is through physical rewards: I believe the best way to encourage learning is through leader praise or recognition: I believe the best way to encourage learning is through team or Buzz recognition: I believe the best way to encourage learning is through merit badges: I believe the best way to encourage learning is through competitive leader boards for training: Strongly Disagree (1) – Strongly Agree (5) Other ways to be recognized for training: Mentioned 8 times – through promotion / career advancement Mentioned 4 times – training is a “self-reward” and requires no specific recognition Mentioned 1 time – apply WOW dollars to training Other – five other comments provided

The LADDER Program Demo and Discussion

LADDER Recognition and Rewards Program EIP Badge Catalog Completions 149 EIP badges were earned this month bringing our YTD total to 3,911. These 3,911 EIP badges awarded YTD represent 74% of the 5,307 total LADDER badges earned during 2017! 3,724 registered users with 71 new registrations in December. 30 rewards were claimed by associates completing the EIP Awareness Essentials Enthusiast curriculum.