Period: The Projects were with the following customers: – DIGICALL – SYRINGA – CSF FOUNDRIES – TNT – PROTEA Peter Bushell, founder and CEO of Three Tiers Consultants cc, consulted on various projects, specifically doing ISO9001 implementations for these customers. On 5 of these projects, specific data was gathered to empirically show the overall business improvement made as well as the associated return on investment for those projects.

Digicall ISO9001 Certification 100 seat Insurance Claim Call Centre for two "Glass- Fitting" Companies Syringa ISO9001 Certification Technical Recruitment Company 3 Person Operation

CSF Foundries ISO9001 Certification Labour Intensive Small Industrial Foundry Specializing in water- industry custom design castings 15 staff TNT ISO9001 Certification 4 Major National (South Africa) Centres of an International door-to-door Courier Total 200 people

Protea Small to medium Chemical Manufacturing & Servicing Company people

CUSTOMER:DIGICALLSYRINGACSF FOUNDRIESTNTPROTEAAVERAGE Consulting Period (Months): No. of Consultants:11111 Consulting Fee (Rand: Thousands): Customer Complaints:8.50%11.00%6.00%13.50%7.50%9.30% Man Hours:2.00%0.00%3.00%1.50%1.00%1.50% Consumption:0.00% 1.50%0.00%0.50%0.40% Scrap:0.50%0.30%2.00%0.70%2.30%1.16% Re-work:1.60%0.90%3.10%1.40%1.20%1.64% Debtors:2.30%1.60%2.70%3.10%1.90%2.32% Recycling:0.40%0.20%1.40%2.20%1.70%1.18% Supplies:0.30%0.00%0.80%0.50%0.70%0.46% Skills:1.60%0.00%4.20%1.20%2.10%1.82% Service:2.00%1.50%1.80%3.50%2.40%2.24% Sales:4.30%2.70%1.30%6.20%3.70%3.64% Gross Turnover (Rand: Millions): Savings (Rand: Millions): Overall Percentage Saved:23.50%18.20%27.80%33.80%25.00%25.66% Actualized Turnover (Rand: Millions):

CUSTOMER:DIGICALLSYRINGA CSF FOUNDRIESTNTPROTEAAVERAGE Consulting Period (Months): No. of Consultants:11111 Consulting Fee (Rand):120,00040,00050,000280,000120,000122,000 Savings (Rand):5,640,0001,090,0004,73 0,0009,13 0,0005,000,0005,120,000 Overall Percentage Saved:23.50%18.20%27.80%33.80%25.00%25.66% Actualized Turnover (Rand):29,640,0007,090,00021,720,00036,12 0,00025,00 0,00023,910,000 Return on Investment(Rand):4700%2730%9452%3259%4167%4194%