Leslie M. Cruz Administrative Management Professional

Highlights of Qualifications Self-motivated and highly capable professional, with an education in business management Self-motivated and highly capable professional, with an education in business management Professional known for her knowledge of planning, delivery, and management of projects; as well as successful administrative, customer service and office management experience Professional known for her knowledge of planning, delivery, and management of projects; as well as successful administrative, customer service and office management experience Expert in Microsoft Office Applications to include document creation/modification using word; presentation creation/modification using PowerPoint; budget maintenance in Exel; database utilization using Access; and calendar and management in Outlook Expert in Microsoft Office Applications to include document creation/modification using word; presentation creation/modification using PowerPoint; budget maintenance in Exel; database utilization using Access; and calendar and management in Outlook Strong analytical skills provide the ability to generate creative and workable solutions to problem situations Strong analytical skills provide the ability to generate creative and workable solutions to problem situations Can handle multiple projects productively Can handle multiple projects productively Excellent written and verbal communication skills Excellent written and verbal communication skills

Career Highlights Preparing the Land Information Warfare Activity (LIWA) Brochure for Publication Preparing the Land Information Warfare Activity (LIWA) Brochure for Publication Planning and Coordinating the Partnering Meetings for the MBBR Project Planning and Coordinating the Partnering Meetings for the MBBR Project Preparing Special Subject Briefings that were presented to high-level Department of Defense VIPs Preparing Special Subject Briefings that were presented to high-level Department of Defense VIPs Preparing the Weekly Operational Update Briefing Preparing the Weekly Operational Update Briefing Maintaining the Office for Two Division Directors Maintaining the Office for Two Division Directors Report Compilation and Preparation Report Compilation and Preparation Planning and Organizing Retreats Planning and Organizing Retreats Supply Requisition and Management Supply Requisition and Management

Education Toastmaster Leadership Training Workshop, August 2011 Toastmaster Leadership Training Workshop, August 2011 Administrative Professional Conference/Training, April 2011 Administrative Professional Conference/Training, April 2011 Several Developmental Courses at GEICO Direct, Several Developmental Courses at GEICO Direct, AA, International Studies, 2002 AA, International Studies, 2002 AA, General Studies, 2002 AA, General Studies, 2002 Management Skills for Executive Secretaries, 1999 Management Skills for Executive Secretaries, 1999 Advanced Individual Training (AIT), 1994 Advanced Individual Training (AIT), 1994 Diploma, Drummond High School, 1994 Diploma, Drummond High School, 1994

Awards/Recognitions/Offices Held Vice President of Membership, Toastmasters, Vice President of Membership, Toastmasters, Graduated Magna Cum Laude, Northern Virginia Community College, 2002 Graduated Magna Cum Laude, Northern Virginia Community College, 2002 Phi Theta Kappa Membership Phi Theta Kappa Membership Army Achievement Medal, 2 Awards Army Achievement Medal, 2 Awards Army Good Conduct Medal, 1 Award Army Good Conduct Medal, 1 Award Honor Graduate, Advanced Individual Training (AIT), 1994 Honor Graduate, Advanced Individual Training (AIT), 1994 Honor Graduate, Drummond High School, 1994 Honor Graduate, Drummond High School, 1994

Administrative Management Compiled the Weekly Operational Update Briefing from input provided by eight operational divisions Compiled the Weekly Operational Update Briefing from input provided by eight operational divisions Designed Special Subject Briefing products for presentation at the highest levels of the Department of Defense Designed Special Subject Briefing products for presentation at the highest levels of the Department of Defense Research assistance utilizing the internet and internal local area networks (LANs) Research assistance utilizing the internet and internal local area networks (LANs) Maintained Personnel Rosters for 18 units worldwide Maintained Personnel Rosters for 18 units worldwide Compiled information from 17 subordinate units into quarterly reports Compiled information from 17 subordinate units into quarterly reports Served as a key member of a team that coordinated the annual worldwide training conference Served as a key member of a team that coordinated the annual worldwide training conference Responsible for Accounts Payable Invoice management for a large construction project Responsible for Accounts Payable Invoice management for a large construction project

Administrative Management Coordinated and executed events that increased the communication, effectiveness, and mission readiness Coordinated and executed events that increased the communication, effectiveness, and mission readiness Provided executive level administrative support while monitoring the daily office management activities Provided executive level administrative support while monitoring the daily office management activities Produced professional quality media presentations, reports, papers and executive correspondence Produced professional quality media presentations, reports, papers and executive correspondence Scheduled conference rooms and arranged space requirements, catering and entertainment for booked events Scheduled conference rooms and arranged space requirements, catering and entertainment for booked events Inventoried, requisitioned and organized all office supplies Inventoried, requisitioned and organized all office supplies Accurate file management (hard copy and electronic files) Accurate file management (hard copy and electronic files) Processing and tracking human resource information and paperwork Processing and tracking human resource information and paperwork

Customer Service Answered questions and provided information to employees regarding their benefits; coordinating with the Headquarters Office when necessary Answered questions and provided information to employees regarding their benefits; coordinating with the Headquarters Office when necessary Provided quality customer service to all clients Provided quality customer service to all clients Utilized knowledge of Home Owners Insurance Policys to provide accurate information and recommendations on policy updates to all clients Utilized knowledge of Home Owners Insurance Policys to provide accurate information and recommendations on policy updates to all clients Communication management; telephone calls and face-to-face interactions with clients and associates Communication management; telephone calls and face-to-face interactions with clients and associates Coordinated and organized the professional reception desk for an office hoteling company Coordinated and organized the professional reception desk for an office hoteling company