Multiple touch points to drive maximum engagement Direct mail and emails to close gaps in care One phone number to reach all benefits Member engagement website and mobile app 24/7 support from a Personal Health Advocate Ways we get people engaged: Single telephone number for all benefit inquiries 24/7 support from a Personal health Advocate Mobile push notifications to the app Member education piece to the home once per year Single website/app – Advocate in the palm of your hand Direct mail to the home on gaps in care (360 only) Personalized emails on gaps in care (recommended, preventive, brand/generic/mail order for 360) Annual educational postcard mailing Mobile app notifications

When employees are engaged, everyone saves! Employees will get help anytime, anywhere, 24/7 Getting help is simple! One number One mobile app/ website Multiple issues can be addressed at one time increasing benefit appreciation When employees are engaged, everyone saves! Higher engagement in all benefits Easier communication Simpler administration Lower administration fees Better health outcomes Reduced cost Higher: Productivity Engagement Satisfaction Health outcomes improve when we can help the whole person Human Resources will be free to help others

Make healthcare easier One phone number to reach all benefits 24/7 healthcare help from a dedicated Health Concierge Email and mobile app notifications* Anytime, anywhere access through web and mobile app Annual home mailing to keep the benefits top-of-mind Online on-the-go health advice Second opinions Medical decision support Digital Navigation Special Pricing: $1.75 *Based on demographic information

It’s their first and only stop Employee or family member has an issue… they just call All with ONE call to ONE number No transfers No holding time No fragmented information It’s their first and only stop

One number to call for all their healthcare needs Health Advocacy Second Opinion Wellness One number to call for all their healthcare needs Employee or family member has an issue… Health Advocate assists with clinical and administrative healthcare issues, and connecting them to the right resource Chronic Condition Support What do we do once we engage them? Resolve claims and benefits issues for their entire family Navigate to every benefit outside our purview via warm transfer Drive utilization to the whole benefit package Provide complete clinical support Finding qualified providers Securing second opinions Rx support Diagnosis support Coach on gaps in care (360) Pricing Transparency EAP Telemedicine

24/7 healthcare help from a dedicated Health Concierge Expert Medical Opinions Research centers of excellence Care Coordination Transition of care Clinical Decision Support Explain medical diagnosis Research latest treatments Administrative Support Transfer medical records Resolve medical bill errors Find the Right Doctors MEDIS 8

Demographic Advice Blood Glucose Screening Bone Density Screening Cervical Cancer Screening Cholesterol Screening Colorectal Cancer Screening Dental Visit Health Maintenance Office Visit Hepatitis C Screening Mammogram Vision Exam Flu Vaccination Pneumococcal Vaccination Shingles Vaccination

Mobile App Push Notifications and Email Alerts

Annual Educational Member Postcard Mailing Helps keep benefits top-of-mind Drives members to download the app

Make healthcare easier Plus… One phone number to reach all benefits 24/7 healthcare help from a dedicated Health Concierge Email and mobile app notifications Anytime, anywhere access through web and mobile app Annual home mailing to keep the benefits top-of-mind Online on-the-go health advice Second opinions Medical decision support Plus… 360º gaps-in-care coaching for almost any medical condition Targeted home mailings to address gaps in recommended and preventive care** Detailed reporting to help track the health of your organization Ongoing health communications Digital navigation You get everything in engagement select plus… 360º gaps-in-care coaching for almost any medical condition Targeted home mailings to address gaps in recommended and preventive care** Detailed reporting to help track the health of your organization Ongoing health communications Digital navigation Special Pricing: $2.75 Includes our proprietary Health Information Dashboards and Annual Medical Claims Analysis. **Based on medical claims data

When you add data, we get a 360º view of the associate, allowing us to do much more We analyze medical claims, lab and screening results, and HRA responses to identify associates at risk This allows us to deliver highly personalized support tailored to each person’s unique needs Results are used to coach at the point of contact, deliver healthy reminders, and to close gaps in care 13

Data allows us to meet people wherever they are We can guide associates at the point of contact Send reminders to the home to keep health top-of-mind Drive engagement on-the-go through our one online experience JO Notes: Remove sending reminders to home. Not included in our proposal. Or delete slide.

Every point of contact is an opportunity to engage people Advocate Dashboard See care gaps like overdue tests Review associate’s benefit resources Follow case and call history Every point of contact is an opportunity to engage people 15

Reminders are personalized to an associate’s health needs Customized preventive and chronic care reminders focused on gaps in care Increases compliance with important tests, recommended care, wellness/lifestyle changes and medications Reminds of preventive tests such as mammograms, cervical and colorectal cancer screenings and flu shots Addresses the costliest conditions such as heart disease, diabetes and asthma JO Notes: Delete Reminders are personalized to an associate’s health needs 16

Website and Mobile App Advice Types of Advice Recommended Care For Chronic Conditions Necessary Preventive Test Vaccination Rx Compliance Rx Brand to Generic Rx Brand to Generic Alternative Rx Mail Order Rx Recommendation

How you know it’s working

Track the Engagement in Your Organization Detailed reports break down: Utilization Benefit referrals Gaps in care closed* Baseline and year-over-year claims analysis* Impact of those who are engaged versus those who are not* Savings ROI *engagement 360 only

Employer Dashboard Healthcare and Rx costs Key savings opportunities Associate’s health risks JO Notes: Delete slide. They use Truven. Plus, see the health of your organization in real time with our Information Dashboard 20

Choose Additional Services: 5% Discount when you add any 2 services Combine the benefits of your choice into one integrated model for the greatest overall savings Choose Additional Services: Wellness Program EAP+Work/Life Personalized Health Communications Chronic Care Support Health Cost Estimator+ 5% Discount when you add any 2 services Key Services Base Model: Health Advocacy and Benefits Gateway 800# 10% Discount when you add 3 or more services

easier drives better results 2017 Book of Business Results Higher Productivity/Satisfaction Higher Engagement Better* Outcomes Return On Investment $140 Million Productivity Savings 10,000 Member Compliments 1Million Cases 3 Million Interactions Average Engaged: 40% (Best Practice >90%) Close 25-50% Care Gaps Consistently Lower Medical Trend of Engaged Members vs. Non-Engaged Health Concierge Clients 3:1 ROI Best Practice Results 9:1 ROI Patti end *Data Clients

Thank You! Name Title, Sales Phone: 000.357.000 email@HealthAdvocate.com