Reliant Behavioral Health (RBH) MyRBH.com Bright Ideas EAP for Employees Reliant Behavioral Health (RBH) MyRBH.com

5 Topics for Today EAP Overview Counseling Work-Life Balance Worksite Resources Online Tools Today, we will review all of the services and benefits available through the EAP. We will explore how these services support employees. And, we will focus on how supervisors and HR can use the EAP as a reliable problem-solving tool. Finally, we will briefly review other programs available through RBH, our EAP provider, including the Resilience and Monitoring Programs. 1-866-750-1327 www.MyRBH.com

take charge of your life 1. EAP Overview take charge of your life EAP services are confidential. As a supervisor, you have access to all of the following services, just like your employees, their dependents, and even their household members, related or not.

Everyone Faces Challenge We all face and solve challenges in different ways: Sometimes counseling is the best solution If longer-term care is needed, the EAP helps connect you Not all problems require counseling, so your EAP offers much more 1-866-750-1327 www.MyRBH.com

Free & Confidential Services You, your dependents, and all household members have access to the following benefits: Counseling Work-Life Services Online Resources Worksite Support 1-866-750-1327 www.MyRBH.com

Reasons to Use the EAP Your EAP benefits can help you to: Move on by solving personal problems Take control by managing time, money, or other personal challenges Enjoy work more by improving your skills Choose to live better 1-866-750-1327 www.MyRBH.com

resolve your personal problems 2. Counseling resolve your personal problems

Face-to-Face Counseling Free, in-person counseling: 4 sessions for each, different issue Help with issues we all face: family, relationships, work stress, anxiety, grief, parenting, gambling, life transitions Local offices in private settings close to work or home National access when away from home 1-866-750-1327 www.MyRBH.com

What to Expect When You Call to Request Counseling A real person answers the phone, and you will not be put on hold. You will provide your employer or health plan name and basic contact information in case a call back is needed. You will be asked about your needs and preferences for counseling and be matched with a short list of nearby counselors. You can either call to make your own appointment, or you can ask for help during the call. If you are in crisis, you will be connected with a counselor during the call for immediate help. Typical calls take less than 5 minutes. 1-866-750-1327 www.MyRBH.com

RBH eAccess Convenient, secure access to online sessions with licensed counselors Useful for quick questions or for people who may be unsure about trying counseling 1-866-750-1327 www.MyRBH.com

What to Expect When You Request Online Support You can go online to request in-person counseling or online consultations. For online consultations, a counselor will review your request and offer support or possibly recommend in-person counseling. To request counseling online: Go to MyRBH.com Click the Members button Enter your Access Code to: Request local counseling Initiate online consultations through eAccess 1-866-750-1327 www.MyRBH.com

24-hour Crisis Support Toll-free access for you or a dependent in crisis Crisis counselors available by phone, 24 hours a day, 365 days a year After hours calls are always answered by master-level clinicians. 1-866-750-1327 www.MyRBH.com

What to Expect When You Call During a Crisis If you call during business hours (7:00 am to 6:00 pm, Pacific Time), a customer service representative will immediately connect you with a counselor. You will not be put on hold. After hours or weekend calls are always answered directly by behavioral health professionals. You will not have to leave a message. During a crisis call, the counselor will work with you to stabilize your situation or arrange for immediate support. Actions during the call may include contacting friends or family to be with you, contacting emergency services, or planning to schedule local counseling. You can call for crisis support whenever needed, 24/365. 1-866-750-1327 www.MyRBH.com

manage your life better 3. Work-Life Balance manage your life better

Work-Life Balance Legal Services Financial Services Personal Mediation Identity Theft Recovery Home Ownership Program Online Legal Forms (wills, leases, etc.) Legal services: participants receive a free, half-hour consultation, by phone or in person, followed with a 25% discount in legal fees for each distinct legal situation. Financial services: participants receive free telephone consultations for financial issues. Consultations are available for up to 30 days for each new issue. Issues such as: Debt counseling Budgeting College Retirement planning Personal Mediation: participants receive free consultations for personal, family, and non-work related issues such as divorce, neighbor disputes, real estate, etc. Identity theft recovery: participants receive telephonic support in planning the recovery process for restoring your identity and credit after an incident. Home Ownership: participants receive support and information when shopping for a new home, making financial decisions, relocating or selling a home. Savings on closings or other fees are often available. Legal forms such as leases, contracts, deeds, and wills can be interactively completed online, saved, revised, downloaded, printed, and emailed as you need them. 1-866-750-1327 www.MyRBH.com

Legal Services Receive a free, half-hour consultation, by phone or in person, followed with a 25% discount in legal fees for each distinct legal situation. Legal services are not provided for any employer-related issues.

Financial Services Receive free telephone consultations for financial issues. Consultations are available for up to 30 days for each new issue. Issues such as: Debt counseling Budgeting College Retirement planning

Personal Mediation Receive free consultations for personal, family, and non- work related issues such as divorce, neighbor disputes, real estate, etc. Mediation services are not provided for any employer-related issues.

Child and Eldercare Resources Call to talk with a child or eldercare expert for help in finding quality resources to help you care for your children or aging adults in your family. Issues such as: Daycare In-home Care Transportation Tutoring or Schools Meals

Home Ownership Program Receive support and information when shopping for a new home, making financial decisions, relocating or selling a home. Closing costs and other fees may be reduced by working with a qualified, network Realtor.

Identity Theft Recovery Receive telephonic support in planning the recovery process. Experienced professionals help to restore your identity and credit after an incident.

Online Legal Forms You can create, save, edit, print, and email legal documents including wills, contracts, leases and many more. The service is free and secure. Got to MyRBH.com Click the Members button Enter your RBH Access Code to view your benefits Click the legal forms link on the Work-Life tab

4. Worksite Resources enjoy your job more

Attend Worksite Events Worksite EAP activities can help you stay focused and enjoy your job more: Employee orientations (on-site or online) Topical trainings (on-site or online) Online trainings & resources for self-improvement On-site debriefings following worksite crises Live, brownbag webinars offered monthly (online) 1-866-750-1327 www.MyRBH.com

Supervisor Resources If you’re a supervisor, the EAP offers private consultations and resources to help make your job easier: Discuss and solve challenging problems Conduct employee interventions Connect employees with the EAP Document ongoing issues Enhance your management skills Supervisors can use the EAP just like employees to resolve personal problems, use work-life balance services, and improve your health and professional skills. In addition, supervisors have access to resources to help make their jobs easier and more successful. 1-866-750-1327 www.MyRBH.com

independently improve your skills and well-being 5. Online Tools independently improve your skills and well-being

MyRBH.com 1-866-750-1327 www.MyRBH.com This is what it looks like when you get to MyRBH.com – you just click the orange button. 1-866-750-1327 www.MyRBH.com

Member Home Page Click the Links to Access Resources This is the Member home page, where you can easily access trainings and newsletters. The Member home page is also where you can enter your Access Code and then click the Benefits button to see the services available to your group. 1-866-750-1327 www.MyRBH.com

Live & Recorded Webinars For example, by clicking the Webinars tab, can register for upcoming webinars or view past ones. 1-866-750-1327 www.MyRBH.com

RBH YouTube Channel 1-866-750-1327 www.MyRBH.com By clicking the RBH YouTube Channel logo, you can watch past recorded webinars and other RBH trainings. 1-866-750-1327 www.MyRBH.com

Newsletters 1-866-750-1327 www.MyRBH.com You can click the Newsletters tab for Supervisor, employee, and work-life balance newsletters to read or share with employees. 1-866-750-1327 www.MyRBH.com

Member Home Page Enter Access Code to View Your Benefits To view all of the services available to your group, you simply enter your Access Code and press Benefits. Then you can login to Personal Advantage or request online counseling consultations through eAccess. You can also click to use interactive legal forms, such as contracts, leases, and will preparation. 1-866-750-1327 www.MyRBH.com

Supervisors Know the EAP The Supervisors link leads to an area for learning about the EAP, including user manuals, tips sheets to give to employees, and promotional materials. 1-866-750-1327 www.MyRBH.com

Personal Advantage 1-866-750-1327 www.MyRBH.com You also login to Personal Advantage at MyRBH by registering once and choosing a private username and password. It’s a like banking online. Personal Advantage includes current articles on health, family, and balancing work and life. Resources include personal health assessments, planning tools for home safety and disaster recovery, and movies about specific health conditions. Over 50 online trainings allow supervisors and employees to train at their own pace and print certificates of completion. Training topics include delegating, running efficient meetings, avoiding burnout, communication skills, and leadership. 1-866-750-1327 www.MyRBH.com

Connect with the EAP 866-750-1327 www.MyRBH.com

Reliant Behavioral Health (RBH) MyRBH.com Questions ? EAP for Employees Reliant Behavioral Health (RBH) MyRBH.com