OneCloud Talking Points October 2015

Topics About OneCloud Why use OneCloud Features Timeline and user impacts Learning

About OneCloud OneCloud is a robust and leading edge service interface for ordering services and technology allocation. Improves infrastructure efficiency Improves IT service level agility, ability, and security OneCloud is a single platform that allows you to streamline your service requests into one easy to use interface. Order services through a single interface Select from a catalogue of services for a greater variety of service options Provides elasticity for computer and storage consumption Ensures robust, mature cloud automation and service orchestration Provides automatic provisioning with little or no human intervention

Why use OneCloud To improve infrastructure efficiency along with IT services and technology allocations To request a servicer, start it up or shut it down, all in a few key strokes Choose from a catalog of service options Self-service, on-demand provision of systems and services Enables the latest and best-in-class technology Provides end-to-end infrastructure automation and lifecycle management On-demand automated delivery infrastructure provisioning Minimizes the need to expand data centers Accelerates time to market

Features OneCloud has new features that enhance our working capabilities. You can: Interface through a single portal Improved infrastructure efficiency Improves IT service level agility, availability and security On-demand provisioning of systems and services Elasticity for computer and storage consumption Automatic provisioning End-to-end infrastructure automation and lifecycle management On-demand automated delivery infrastructure provisioning Add graphics

OneVoice Wave 2 Introduces inbound calling to EY OneVoice, a key component of the Skype for Business (S4B) strategy, is the new standard for EY office telephony. OneVoice/S4B Wave 2 will introduce an Inbound Calling feature in a rolling deployment, country-by-country. Wave 2 is scheduled to begin deployment in the Q2 of FY 2016 and continue Q2 of FY 2017. Summary Rolling deployment country-by-country Benefits of the change How OneVoice/S4B will be deployed OneVoice/S4B provides EY employees greater telephonic flexibility and mobility Place and receive calls, to and from, anyone outside the EY Network Enables greater global collaboration and ease of communication with disperse workforce Significant reduction in operational costs Phased approach, country-by-country Initially will utilize existing telephony infrastructure, handsets and voice circuits Gradually reduce the number of Cisco/Alcatel phones over time Replace existing legacy phone systems with S4B only by the end of 2017 Timeline Q2 ‘16 Dec ‘15 Q3 ‘16 Q4 ‘16 Q1 ‘17 Q2 ‘17 Q3 ‘17 Q4 ‘17 Q1 ‘18 Q2 ‘18 Testing Pre-pilot in 5 EMEIA countries Pilot Early adopter program Go-live Full deployment Wave 3 S4B only Communications Strategy Awareness and adoption communications to inform EY people about the features and benefits of OneVoice/S4B. These messages will include Daily News Alert articles, emails, Yammer posts, posters and other communications, as appropriate. Targeted communications to deployment countries/cities will be aligned to rolling deployment calendar and will include welcome emails, and Yammer posts, as well as links to knowledge and training materials. OneVoice/S4B communications will align with other technology initiatives and messaging, where appropriate. With the integration of OneVoice into the Lync project, messaging efforts will be unified. Details to come. Page 5 12 November 2018

Learning Learning resources are available on our SharePoint site that include: Reference Guide Moving from Lync 2010 to S4B This user guide outlines in detail: New features and functionality in S4B Navigating the new user interface This guide outlines basic functionality in Skype for Business that users are used to in Lync 2010. Quick Reference Guides (QRGs) Quick Reference Card (QRC) These guides outline how to perform key functionality in Skype for Business This one-page overview explains how to navigate Skype for Business in order to perform basic functions Training Video on S4B “How-to” Videos This 90-minute video provides an overview of using Skype for Business at EY. Global IT can also access this video through EY Leads (course name: Get to Know Skype for Business; LMS / EY Leads course code: T0606 01.0 00000 GUSA270C30). These 30-second videos show how to perform basic tasks Additionally, the following resource is available in the communicator’s toolkit: OSS instructor led training pack This material is for use in OSS-facilitated training sessions and outlines: New features and functionality in S4B How to guide users in navigating the S4B tool and interface FAQs / where to go for more information Page 6 12 November 2018

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