Leadership: Engaging team For better performance Nepal Administrative Staff College Leadership: Engaging team For better performance Day 3-I Professional Course on Management and Development

Agenda Leadership Leadership and team Team and Diversity Diversity and engagement. Engagement and leadership.

Some Guiding discussions Why is your leader a leader? What is Our Definition of Leadership? Should leadership be confined to top level only?

Situation 1 “There wasn’t any sign that the company wanted to hear from people like me,” recalls Ian Mullins, formerly a logistics supply chain manager at BP Chemicals and currently a compliance adviser for the BP Group. “We weren’t aiming for the top of the house, but we had leadership ability and ambition— and we felt ignored.” Developing First-Level LeadersAndreas Priestland and Robert Hanig from June 2005 issue, HBR

Exercise You are assigned papers for creating things you need at your office. Now work in a team of 5.(time 20 min).

Learning points Did leadership emerge automatically? Was time the constraint? Was resources provided the constraint? What was the spirit that each members felt?

Team Work A group of diverse individuals working together for a common goal.

Discussion How are people in our organization diverse?

Please Stand in the word clauses that apply to you I have been in civil service for more than two decades. My educational background is not management. I have a birthday this month. I love to work with autonomy. I lost a family member this year. I know more than 3 languages. I think the structured environment destroys a person creativity. I ate what I cooked today. I love engaging myself in sports. I saw a four wheeler vehicle only after the age of 10.

Mental/ Physical Abilities Primary Dimensions Primary Ethnicity Race Sexual Orientation Mental/ Physical Abilities Age

Secondary Dimensions Income Education Marital Status Religion Family Status Marital Status Work Experience

Tertiary Dimensions Tertiary Beliefs Assumptions Perceptions Group Norms Feelings Attitudes

Four basic pillars of a team Effective team Proper Communication Acknowledg- -ment & (Respect) Trust Empathy Mutual Understanding For Co-operation Common understanding

Research Shows: Acculturation Structural integration Informal integration Minimized intergroup conflict Absence of prejudice and discrimination. NASC 2016

Workforce constitute…

A video on Types of people

Engaged Employees Employees work with passion and feel profound connection to their organization. They drive innovation and move the organization forward.

Not-engaged employees Not-engage employees are essentially ‘checked out’. They are sleep walking through their workday, putting time- but not energy and passion- into their work

Actively disengaged employees Actively disengaged employees aren’t just unhappy at work; they are busy acting out their unhappiness. Every day, these unhappy workers undermines what their engaged coworkers accomplish.

Data says… (Gallup Survey, 2016) Only 13% of the world's one billion full- time workers are engaged at work. The engagement ratio in South Asia scores11%. Think of our workplace…

Engagement and Performance Outcomes Customer ratings (trust of service recipients) Profitability (value for money) Productivity Turnover (for high-turnover and low-turnover organizations) Safety incidents (quality of work-environment) Shrinkage (theft) Absenteeism Patient safety incidents (quality of health) Quality (defects)

Connecting team,engagement and leadership A Leader is a Learner of People Situation Possibilities …and DEALER of HOPE !

Situation #2 You are working with a team of employees,some of whom are in the same level as you are as per organisation hierarchy.You are assigned with a task with a deadline. What may be the challenges you face?

Creating Map: Your FoR

Creating Map: Your FoR Held beliefs: Emotional or affective colouring Expression of loyalty Social or Interpersonal colouring Implicit or explicit ethical dimension Moral colouring Your Knowledge/Understanding about subject Competency colouring Political and Cultural Influence Motivational colouring

Considerations for: FoR Organization is an instrument for the achievement of specific goals Organization has an optimal structure and process The Rational Frame How human needs affect organizations Organization is the vehicle for satisfying healthy human needs The Human Frame Is the relationship between the organization and its surrounding environment, whereas the organization adjusts to its surroundings Environment should be considered as constantly changing The Systems Frame How organizations operate as a functioning unit within society States that the organization is bounded by the allocation of scarce resources The Political Frame The way the actual organization can define problems and offer solutions based on the existing culture of the organization Is reflected in behaviors and norms, and the group's behaviors are due to learned responses based on that culture The Cultural Frame

Cultural influence

Leadership as process Map Reading Map Testing Map Making

Levels of leadership (John Maxwell) 5. Pinnacle: Respect- People follow you because who you are and what you represent 4. People Development: Reproduction- People follow because of what you have done for them 3. Production: Results- People follow because of what you have done for the organizations 2. Permission: Relationships- People follow because they want to 1. Position: Rights - People follow because they have to

Discussion Which level of leadership do we see seek to ourselves in?

Major takeaways Leadership in inherent throughout all levels in an organization. Leadership promotes team spirit. Teamwork is a synergy effect of diversity management. A properly managed team ensures engagement. A properly managed team seeks a leader.

Questions?? Thankyou.