SAP Organization Change Management (OCM) Building a Stakeholder Realization Plan

SAP Organization Change Planning EXAMPLE SAP SUCCESS PRACTICE APPENDIX EXAMPLE SUCCESS PRACTICE SAP Organization Change Planning

Road Map Recommendation: for Business Transition, Communications & Training July Sept Nov Jan 07 Mar May July Oct Dec 07 8 WK S 18 WK S 28 WK S Identify Comms FAQs Draft Wave 1 Comms Deliver On-Going Communication PROGRAM Update GO LIVE Update Post GOLIVE Update CHANGE COMMUNICATIONS PROGRAM Announcement Update Messages Develop Tact Comms Plan Craft Key Messages Sr Exec Comms Mgmt Comms KT Comms Mgr Action Kit Go-Live Comms SITE Comms SITE Comms 8 Wk CommPlan FAQ List Aud. Anal. Update Key Stakeholder Analysis Update Management Messages Leaders Prep Teams For Transition EXAMPLE OCM PLAN Develop Leadership Action Kit Finalize Dec Mkg / Governace Process Develop & Publish Site Specific FAQs Craft Employee Messages BUSINESS TRANSITION MGT. Indivudal Leadership Plannig Sessions Develop Leadership Action Plan Evaluate SITE Transition Success SME List STK Anal. Execute SAP Transition Plan (SEE DETAILED 120 Day Plan) Conduct Bus. Readiness Assessment OCM PLAN Pilot SAP Service Procedures Conduct Work Impact Anlaysis Go Live Finalize SAP SLAs Training Starts OCM MileStones Prepare Instructors / Power Users Evaluate SAP Support Competency Create Next SITE Training Plan TRAINING & CAPABILITY MGT. Defining SAP Training Requirements Prepare Training Materials Develop SAP Training Strategy and Knowledge Transfer Plan SITE TRAINING FIRST 28 WEEKS Plan SITE Post GO LIVE Capability Plan Training Strategy Bus. / IT Knowledge Transfer Plans PROGRAM MILESTONE DELIVERABLE

Detailed 120 Day Site Readiness Plan EXAMPLE SAP SUCCESS PRACTICE APPENDIX EXAMPLE SUCCESS PRACTICE Detailed 120 Day Site Readiness Plan

Business Transition Planning Site Readiness Plan (4 Months Prior to Go Live) EXAMPLE PLAN WF : Stands for “Workforce Transition“

ALTERNATIVE SAP Organization Change Roadmaps EXAMPLE SAP SUCCESS PRACTICE APPENDIX EXAMPLE SUCCESS PRACTICE ALTERNATIVE SAP Organization Change Roadmaps

SAP HCM Proj Organization Change Milestones OPERATION TRANSITION PLANNING 2006 2007 NOV / DEC JAN FEB MAR MAY JUL/AUG SEP/OCT NOV/DEC JAN FEB MAR 1. Operations Readiness Transition Roadmap (Prelim. / Final) Risk Interviews (Project Team & Field) Risk / Readiness Assessment Field Transition Plan (Go Live / OnGoing) Field Cutover Kickoff [Go Live ] 2. Leadership & Change Communication Create General Messages & Universal FAQs Update Communication Strategy Create Site / Audience Specific FAQs Update Communications Calendar Create Stakeholder Mgt. Plan (Prelim. / Final) Ops. Leadership Strategy (Go Live / OnGoing) Ops. Leadership Action Plans (Go Live / OnGoing) Ops. Stakeholder Awareness Kit (OnGoing) 3. Process Analysis / Procedure Support Work Impact Info Compiled Work Impact Summary (SSC vs. Field Roles) PP Process Summary (High level views) SSC SLAs / Go Live Perf. Targets Operating Docs / WorkGuides (Go Live / OnGoing) 2. Site Readiness (Linked to Cutover Plans) Data Conversion Activity & Site Support Local Infrastructure / Workstations Prepared Site Cutover Support Strategy Execute Cutover HelpDesk Staffing Plan 5. Training (Linked to Training Team Plans) Updated SSC Training Plan Detailed Training Reqs. & Curriculum Plan Casual Users Training Doc. (Prelim. / Final) Field User Training Plan Training Schedule Confirmed Training Sessions ( SSC / Go Live HELP DESK) Work Aids / Orientation Kit (Field Users) CRITICAL ACTIVITY GENERIC OCM PLAN EXAMPLE

Leading Practice OCM Worksteps & Timeline Local Roles Validation Identify Local Roles and Responsibilities Integration Testing UAT Validate Roles with HR/OD Go Live Organization Strategy and Design Criteria Organization Design Model Organization Design Changes Organization Design Implementation Plng. and Transition Mgnt. Baseline/ Release Configuration Process Design Audience Analysis / Curriculum Definition Trainer Preparation Courseware Development Training Schedule Post Go Live Trng./ Stabilize End-User Trng. Courseware Distribution Translation Cutover Develop Trng. System Refresh Training System Identify Roles and responsibilities Broadcast Communications (Stars denote Change Readiness Assessments and Measurement) Local Introductory Communications Local Detailed Communications Training/Learning Strategy & Approach Communication Strategy and Approach Executive Alignment/Leadership Network GENERIC OCM PLAN EXAMPLE