Assuring Access.

Slides:



Advertisements
Similar presentations
Restaurant Customer Service and the ADA Developed by the Mid-Atlantic ADA Center 1.
Advertisements

PEOPLE WITH DISABILITIES Tom Cruise - Dyslexia Heather Whitestone - Hearing Impairment Alexander Graham Bell - Hearing Impairment Winston Churchill - Learning.
Customer Service Training. As a student assistant YOU are a REPRESENTATIVE of the University Libraries You may be the first contact a patron makes in.
Marian Vessels Director, Mid-Atlantic ADA Center Ensuring Inclusion: Accessible Conference and Meeting Planning.
10-Point Facility Accessibility Check List. Overview 10-Point Accessibility Check List Overview of how welcoming your facility/site is to a variety of.
Disability Access to Programs, Services & Activities at SFMTA What Directors & Managers Need to Know Mayor’s Office on Disability and City Attorney’s Office.
The District’s Legal Obligation to Provide Accommodations to Disabled Students Los Angeles Community College District Office of General Counsel Kevin D.
1. 2 Session Objectives  Familiarize participants with barriers to access commonly faced by individuals with disabilities; commonly faced by individuals.
Online Orientation 23 Sept Welcome to our online orientation, a short presentation about what we can do for you. The DCU Disability and Learning.
Transition to College What you need to know Jennifer Arrocena Director of Disability Services Georgia Gwinnett College.
Recipe for Success March 23, 2010 Nuts and Bolts of being a College Student.
Hotel Customer Service and the ADA Developed by the DBTAC: Mid-Atlantic ADA Center 1.
Accessible Meetings and Events
Staff Training The ADA and You November You, the staff Are considered to be the most important single asset of any cultural institution.
Contacted for Audit: What to Expect November 13, 2013 Presented by Tennessee Department of Revenue.
Disability Legislation and Making Recruitment Process Inclusive Rama Chari DEOC
Disabilities Services Training Peter de Haan Equal Opportunity Officer Agency for Workforce Innovation.
Introduction Accessible Meeting Venues for Group and Individual Needs and Enhancing Collaborations Sharon Romelczyk, MPA, Adriane K. Griffen, MPH, MCHES.
Working Effectively With Persons with Disabilities Tom Sewell Men with Disabilities Representative Ohio Cara Clark Women with Disabilities Representative.
Addressing The Needs Of Your Attendees Ashfaq (Kash) Husain Chair, R7 Conference Advisory Committee
North Carolina Division of Vocational Rehabilitation Services.
Customer Service.  Attract Customers  Keep customers in the store  Influence customers to buy products  If preexisting customers, influence them to.
Nuts and Bolts of being a College Student. College is different from High school  IN High School, most of your education decisions are made for you by.
Accessible Student Services Rights, responsibilities, and needs of students with disabilities Campus rights and responsibilities for ensuring equal opportunities.
TaxAccess Making VITA Sites Accessible to Persons with Disabilities.
Access and Accommodation Audio Conference Series Session II Sponsored by: Law, Health Policy & Disability Center University of Iowa, College of Law In.
So You Want to Do IDAs? The Fundamentals of Individual Development Accounts Megan O’Neil WID.
Wide Open Spaces: Accessible Conference and Meeting Spaces for All Presenters: Meredith Aalto & Mat McCollough National Service Inclusion Project 6 September.
High Quality Performance Measures Creating a Welcoming Environment.
Muneera AL-Whaibi.  Computer based education is very well received by students ◦ Wanted more of that type of activity ◦ Students seemed to remember that.
1 The PowerPoint slide set for the “Interacting with Persons with Disabilities during Sheltering Operations – June Kailes” presentation was too large to.
Diane Vacca Lead Disability Program Navigator Department of Economic Opportunity Tallahassee, FL (850)
Best Practices for Prevention Caring for People with Disabilities Delaware Cancer Education Alliance October 5, 2011 Dover, Delaware.
Effective Communication Communication that Works for Everyone.
If You Want Norton Antivirus Online Help then you contact customer service on this toll free phone number Call any time.
Civil Rights Compliance HOUSEHOLD PROGRAMS. What are Civil Rights?  Civil rights are the nonpolitical rights of a citizen; the rights of personal liberty.
ESE Policies and Procedures - Amendments.  To maximize accessibility to the online curriculum, students will access the State standards/Access Points.
 gmail support contact number,,  gmail help contact ,,  gmail telephone,,  google gmail phone number,,  google help phone number.
Yahoo Customer Care Number Toll Free. Yahoo Contact Number.
Call us on Toll-Free. Call Us Now Toll Free.
Toll Free Toll Free.
Call us on Toll-Free Call Us Now Toll Free.
CONFERENCES & TRAINING EVENTS
Workplace Disability Etiquette
Readily Achievable Barrier Removal Accessibility Specialist
Readily Achievable Barrier Removal
Access for All Accessible Events for People with Disabilities
Quicken Support Phone Number Quicken support service providing a technical assistance to resolves.
Disabilities Services Training
Mcafee Technical Support Toll Free No Mcafee Technical Support Toll Free No
Recover Yahoo Mail Password Forgotten Password
Roadrunner Customer Service
MSN Support. About Callpcexperts Independent technical support service provider World Class Service Experienced technicians Quick solutions.
Webroot Antivirus Phone Number Install Webroot Antivirus Software.
D-Link Technical Support Number
Bigpond Customer Care Number For more details Contact this Number:
Voters with Disabilities: Poll Worker Training
Meetings, Conferences, etc.
Title III Supplemental Resources
Hitchcock architectural barriers: Part 1
Hannah Ehresman, Kelsey Russell, Kaitlyn Higgins, Lynette Akai
Toll Free: Software Issues: These issues are the overcome technical issue a customer can face while using the HP Printer. In order to.
Customer Service Accessibility Standards
Los Angeles Community College District Office of General Counsel
Disability Resource Center (DRC) 1070 SSB  drc. uic
Does have Yahoo Live Chat?
Access & Inclusive Rowing Provision
Presentation transcript:

Assuring Access

Access to the Facility Accessible route from public transportation Parking Entrances

Access within the Facility Elevators Hallways and Doorways Signage

Access to the Restrooms Stalls Sinks Others….

Access to the ancillary services Telephones Water fountains Vending Machines Computer Stations

Tax Incentives Tax Incentives for Improving Accessibility available in Spanish / Español) www.ada.gov/taxpack.htm disabled access credit available for small businesses tax deduction available for businesses of any size to help offset some of the costs of improving accessibility for customers or employees with disabilities.

Still Have Questions? Contact us at By telephone 800-949-4232 V/TTY By internet www.adata.org

Beyond Physical Access Programmatic Accessibility Language & Etiquette Asking About Disability Intersection between Culture & Disability Resources

Programmatic Access Accessible Formats -Large Print -Braille -Audio Cassette -Disk or CD Accommodations -Note-takers -Interpreters -Quiet Rooms

Language & Etiquette Most Common Things to Remember: -Speak Directly to the Individual -Don’t Focus on the Disability -Don’t Make Assumptions -If Unsure, Ask Questions -It is Alright to Make Mistakes

Asking About Disability Considerations: Self-disclosure is not necessary Reason for asking is to help the person Collect only relevant information Keep Confidential

Disability & Culture

More Resources EQUITY e-newsletter http://www.wid.org/equity Independent Living Centers http://www.virtualcil.net/cils/ http://www.ilru.org/jump1.htm Access to Assets Technical Assistance Hotline: 1-866-723-1201 Toll-Free!