Internet Commerce Cisco Systems The Ordering Tool Internet Commerce Cisco Systems

E-Commerce Benefits Decreases booking time (same day booking and scheduling) Higher quality (no manual order entry) Visibility of order life cycle Additional tools available: Returns, Invoicing, Lead Times, Shipping Documents, Personalized Modules

On-line vs. Fax Ordering Up to 48 hours entry time Up to 5 Days for Corrections On Line Ordering Clean, Bookable Orders Immediate Entry in Cisco Order System Status Available Usually Within 4 hours Greater Control of Your Order Eliminates Invoice Discrepancies

Workflow Functionality Section Home Page Main Order Form Create an Order, View Open Orders, Acquire a Routed Order Set Defaults, Open a Saved Template Main Order Form Enter & Configure Products and Service Enter Shipping, Payment, & Order Acknowledgement Information Header Details

Workflow Functionality Section Provides a printable, static summary of your order All Order Details Check for Errors BUTTON Opens another window to check for errors Submit BUTTON Last Step!

CCO www.cisco.com Log In

“ORDER Networking Products Online” Go to NPM Click on: “ORDER Networking Products Online”

Accessing the Ordering Tool Click on: Configure, price, and place your order

OT Homepage Set Defaults

Set Defaults Save your default values! To go Back to Home Page

OT Homepage Create an Order

Create an Order 1. Fill out the fields 2. Click “Continue”

Type in Product name, Quantity, & Discount, Main Order Form Type in Product name, Quantity, & Discount, then click Enter

Item Search If you are unsure of a part number (either for a configurable product or a spare), Click on “Item Search”

Saved Configuration Name Item Search Window You can search by: Product Number Saved Configuration Name Product Description or Product Family

Enter the quantity desired Item Search Window: Results Enter the quantity desired and click “Apply”

Main Order Form Your Product appears in the first Yellow Line. Click on “Save Order” to see Discounted Price and Status.

To Configure your new product, click on the Red “Unverified” Configure Products To Configure your new product, click on the Red “Unverified”

and “Check Configuration” Configurator Configure Product and “Check Configuration”

Once the Product is configured, Move on to Header Details Status = Verified Move on to Header Details

All Header Details Most of this page is auto populated by the Defaults. Fill out the empty fields.

In Header Details you can change: Order Acknowledgements All Header Details In Header Details you can change: Billing info Shipping address Shipping method End User PO number Order Acknowledgements

Then “Check for Errors” Save Order Click on “Save Order” Then “Check for Errors”

Error Checking Window “Error Checking” window will appear. Blue Hyperlink will take you to the page where the error resides. Description column lists the fields that need to be filled in.

Submitting Once all errors are fixed, Order is Clean and ready to submit to Cisco! Close the Error window. Hit the “Submit Order” button. You are done!

Requisition Routing

After Checking for Errors, click on “Route Order” Routing Order After Checking for Errors, click on “Route Order”

Order Routing Window Type in Recipient’s e-mail address You can add your own notes to appear in the e-mail. Click on “Route Order”

Example Routed Order E-mail

Click on “Get Routed Order” Acquiring a Routed Order Click on “Get Routed Order”

Acquiring a Routed Order Input Market Place number Enter Password Key Click “Acquire Order” button

Opening a Routed Order When the order is retrieved: Check the order details for accuracy, Add any additional information and “Check for Errors” Submit the order to Cisco

Optional Tabs Ordering Service Minor Line Item Details Other Features Optional Tabs Ordering Service Minor Line Item Details

You can modify individual Ship Sets! Each Ship Set can have its own: Ship Sets Tab You can modify individual Ship Sets! Each Ship Set can have its own: Shipping Vendor Requested Ship Date Shipping Address

All Order Details Tab Provides a static summary of your entire order. Print a copy to save for your records!

After entering a Product, Click on “Complete” Status Ordering Service After entering a Product, Click on “Complete” Status

Select Service, Length, Discount Ordering Service Select Service, Length, Discount Save Order!

Select New Line in drop-down box Ordering Service Select New Line in drop-down box

Ordering Service Now you are working on the Service line Fill out Service Site address & Resale information Save Order & click “Back to Order Form”

Ordering Service To change Service Quantity or Discount, Click on the PRODUCT’s “Complete” status

Make necessary SERVICE changes Ordering Service Make necessary SERVICE changes to PRODUCT line Save Order!

Click on “Expand” tab per line, or per order Viewing Minor Line Items Click on “Expand” tab per line, or per order

Viewing Minor Line Items “Expanded” view of Main Order Form includes minor line items associated with major lines

For Further Information Ordering Tool Overview Site: (contains training and overview information) http://www.cisco.com/go/ordering-tool Commerce Tools Support: ic-support@cisco.com

Presentation_ID © 1999, Cisco Systems, Inc. 45