Introduction to Health Care Leadership IHI Open School L101

Agenda Review IHI Lessons (5 mins) Leadership Exercise (15 mins) Healthcare Leadership video and discussion (15 mins) Wrap Up (5 mins)

Lesson 1: What Makes a Leader? You can lead without a position of power — leadership is about taking responsibility and taking action. When leaders see a problem, they tackle the issue through the following steps: Take initiative. Investigate. Make connections. Identify solutions. Take action. Leaders collect data to solve shared problems — not to advance their own agenda. Leaders promote an agenda that makes sense for the people around them. IHI Open School Course Summary Sheet | L 101: Introduction to Health Care Leadership

Lesson 2: Practical Skills for Leading Teams To make a change in a system, you need to function as part of a diverse team. As a team leader, you need to navigate people’s differences and make the most of what each person can offer. Many assessment tools can help leaders better understand individual team members and team dynamics. Here are some tools that may be useful in different situations: The HRET Working Styles Questionnaire StrengthsFinder 2.0 Myers-Briggs Type Indicator Strength Deployment Inventory DiSC Profile Riso-Hudson Enneagram Type Indicator (RHETI) Three ways to persuade people to take action with you, which will appeal to different types of people, include: Use logic. Get endorsed by people with power and authority. Appeal to emotions. IHI Open School Course Summary Sheet | L 101: Introduction to Health Care Leadership

Lesson 2: Practical Skills for Leading Teams Good leaders know their followers include a spectrum of personalities and viewpoints, and they find a way to achieve a “workable level of unity.” Some helpful leadership tactics include: Assign clear roles. Set ground rules. Treat teammates with respect. Listen to others with an open mind. If you are the type of person who regularly assumes a leadership stance, it is likely you will one day find yourself in a management role if you are not already. Like leadership, management is a skill that takes learning and practice. IHI Open School Course Summary Sheet | L 101: Introduction to Health Care Leadership

Lesson 3: Strategies to Sustain Your Health Care Leadership Journey Some general advice for launching a career in health care leadership is: Seek out new knowledge and experience. Get to know the people around you at all levels, and become familiar with their processes and challenges. Learn and practice quality improvement skills — and demonstrate success. Sociologist Michael Farrell described how some of the most creative work of artists, scientists, and professionals occurred within a circle of like-minded friends. Several resources to help expand your professional network include: Journals and publications in your field Online social networks (e.g., Twitter and Facebook) Improvement organizations (e.g., the World Health Organization and IHI) Professional conferences IHI Open School Course Summary Sheet | L 101: Introduction to Health Care Leadership

Leadership Exercise: Think of a great leader you have known in your life and list 3 of the most important traits he/she had. We will aggregate these characteristics on the board.

Characteristics of Admired Leaders Kouzes, J.M. & Posner, B.Z. (2012). The Leadership Challenge: How To Make Extraordinary Things Happen in Organizations. San Francisco, CA: Jossey-Bass.

What Traits Do Health Care Leaders Need Today? Learning Objectives Identify several traits that can help a leader succeed. Explain the benefits of connecting with staff on the front line of an organization. Discuss how transparency can help to lead to health care improvements. https://youtu.be/ZfBBaUEnHqs Divide into groups, discuss questions, and then share examples.

Discussion Questions Which of the traits Dr. Kaplan mentioned do you feel is the most important to us as TCPI coaches? Why? What are some examples of this that you have experienced with your practices? Person-Centeredness: Be consistently person-centered in word and deed. Front Line Engagement: Be a regular authentic presence at the front line and a visible champion of improvement. Relentless Focus: Remain focused on the vision and strategy. Transparency: Require transparency about results, progress, aims, and defects. Boundarilessness: Encourage and practice systems thinking and collaboration across boundaries.

Examples From The Group

Conclusion Leadership is not who you are, it is what you do Anyone can be a leader Leadership is a relationship Leadership is a muscle “Personal-Best Leadership Experience” case* Thoughts/questions/comments? Dancing Guy video: https://www.youtube.com/watch?v=fW8amMCVAJQ *Kouzes, J.M. & Posner, B.Z. (2012). The Leadership Challenge: How To Make Extraordinary Things Happen in Organizations. San Francisco, CA: Jossey-Bass.