Data and Analytics Point of View

Phil Antonelli Dir. Business Strategy and Innovation Xerox (soon to be CONDUENT) Learning Services @pantonelli

The Learning Marketplace Workforce skills are an essential element to remaining competitive in today’s world. Therefore, senior leaders expect learning to positively impact business results, but the ability to analyze that impact is seldom realized. Further, learners are expecting personalized learning through access to content anytime, anywhere, in a meaningful way; but it is difficult for most organizations to design and implement this type of learning. Ensuring that a workforce –whether employees or partners – has the right knowledge, skills and ability to perform their roles effectively, is critical to organizational competitiveness and growth of the business. Learning provides the best route for organizations to do so but it must be designed “right”: Learning MUST be aligned directly to business objectives. Learning content must be personalized to exactly what a “learner” needs at the moment it is needed and created as small nuggets, with spacing in between providing opportunities to practice. November 12, 2018

30% of organizations Only Sound familiar? link overall business performance to skills acquired through learning programs. Only 30% of organizations Source: McKinsey research, Learning & Building capabilities for performance, January 2015 Sound familiar? Linking business performance to skills acquired through learning programs is one of the most critical components of ensuring you are wisely spending your learning investment, as an organization. Most organizations struggle with this, but according to the research, companies that build skills most effectively do a better job of linking those skills to performance and of meeting business targets. (Exhibit 7, - the group of non-effective capability-building respondents.) At the organizations that do measure impact, employee or manager feedback is the most commonly cited metric; only 13 percent say their organizations calculate the quantifiable returns on their learning investments. http://www.mckinsey.com/Insights/Organization/Building_capabilities_for_performance?cid=other-eml-alt-mip-mck-oth-1501

Current learning measurement methods aren’t working It is time to rethink our approach and start fresh. November 12, 2018

Information Optimization Analytics Where do you spend your time and effort? Prescriptive Analytics Using advanced analytics to make it happen. Predictive Analytics Using past data and advanced analytics to predict what will happen. Information Optimization Diagnostic Analytics Using data modeling to infer knowledge to help diagnose why it happened. Descriptive Analytics Collecting reliable, clear data to describe what happened.

Data from Learning Systems LCMS LMS LRS Virtual Learning Platforms Video Platforms Survey Tools This data is great but it gets really interesting when you add…

Data from Enterprise Systems/Tools HRIS Talent Management Suites ERP Document Repositories Accounting CRM CMS SCM

Disregard the “x” – focus on the API What has all this to do with xAPI? Disregard the “x” – focus on the API A standard to extract, transform, load (ETL) data November 12, 2018

Our Plan to Solve the Problem Process Engage executive stakeholders Identify outcomes and develop performance measures. Enterprise level BU level Program level Create and implement a data collection plan. Analyze the data. Communicate the results. Reflect, learn, take action (rinse and repeat). ELT via xAPI SCORM People data Business data Other dataS Analytics Multiple Algorithms Neural Networks, Decision Trees, AI, NLP, Support Vector Machines Applied across learning and enterprise systems

Actions from Analytical Insights Benefits to the Business Selecting employees who are mostly likely to meet the needs of the business. Reducing time to proficiency. Training initiatives that drive business outcomes. Identifying Hi-pos and prescribing personalized learning paths. Benefits to the Learner Personalized learning paths that adapt content and experience based upon role, preference, and interest. “Over the top” services that deliver context aware content to support point of need learning.