Complaints Publication Report

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Complaints Publication Report Firm Name Lowell Financial Limited Period Covered 1st January 2018 to 30th June 2018 Names Covered Lowell Financial Limited & Lowell Portfolio I Ltd Complaints Per 1000 Accounts** Number of Complaints Opened Number of complaints closed Percentage closed within 3 days Percentage closed after 3 days but within 8 weeks Percentage upheld Debt purchasing* 0.1 816 751 37% 62% 31% Debt collecting 1.43 8348 7714 52% 47% 39% *Includes complaints in relation to the underlying debt that has been purchased but not complaints about the collection of that debt **Live Accounts Reporting as of 30th June 2018