HSCN- TACO Programme 26th April 2018

CNSP ENGAGEMENT (ASSISTANCE REQUEST) KEY CNSP ENGAGEMENT FORM SUBMITTED TO PMO CNSP PMO BT TACO PM REQUEST FORWARDED TO EXISTING OR NEW PM NHSD NOTIFIED OF NEW REQUEST BT TECH BT COMMERCIAL NHSD PM CHECKS WITH CNSP THAT REQUEST FOR SUPPORT IS FOR WON BUSINESS CNSP TECH BT VALIDATION BT HELPDESK PM CO-ORDINATES TECHNICAL AND CNSP INTERACTION (& COMMERCIAL IF REQUIRED) GUIDANCE PROVIDED

CNSP ENGAGEMENT (POST STAGE 2 ACCREDITATION) CNSP ENGAGEMENT FORM SUBMITTED TO PMO PORTAL ACCESS REQUEST(S) SUBMITTED TO PMO PMO ARRANGE ACCESS REQUEST FORWARDED TO EXISTING OR NEW PM NHSD NOTIFIED OF NEW REQUEST USER IDS AND PASSWORDS RETURNED TO CNSP 2 DIGIT PIN ALLOCATED KEY CNSP PM CHECKS WITH CNSP THAT REQUEST FOR SUPPORT IS FOR WON BUSINESS PMO BT TACO PM BT TECH PM CO-ORDINATES TECHNICAL AND CNSP INTERRACTION (& COMMERCIAL IF REQUIRED) BT COMMERCIAL NHSD CNSP TECH GUIDANCE PROVIDED BT VALIDATION BT HELPDESK

ORDER ENTRY AND VALIDATION (STANDARD MIGRATIONS) CNSP ENTERS MIGRATION REQUEST DETAILS ON TACO PORTAL AND SUBMITS MIGRATION REQUEST KEY CNSP PMO NHSD APPROVE BT TACO PM CNSP NOTIFIED (KCI E-MAIL) BT TECH N BT COMMERCIAL Y BT VALIDATE NHSD CNSP TECH N Y BT VALIDATION REQUEST SUCCESSFULLY ENTERED ONTO BT SYSTEMS BT HELPDESK PM TO CHECK NOTES FIELD FOR SUPPORTING INFO, I.E. TARGET MIGRATION DATE

ORDER ENTRY AND VALIDATION (BESPOKE AND COMPLEX) CNSP ENTERS AND SUBMITS MIGRATION REQUEST KEY CNSP PMO NHSD APPROVE CNSP NOTIFIED (KCI E-MAIL) BT TACO PM N BT TECH Y BT APPROVE BT COMMERCIAL NHSD N Y CNSP TECH REQUEST SUCCESSFULLY ENTERED ONTO BT SYSTEMS BT VALIDATION NHSD APPROVE BT HELPDESK PM TO CHECK NOTES FIELD N NHSD APPROVE 20 DAY QUOTATION PROCESS INVOKED Y CNSP NOTIFIED (KCI E-MAIL) N Y QUOTATION SENT TO NHSD BULK ORDER FORM COMPLETED BY CNSP BT VALIDATE AND BULK ORDERS LOADED CNSP TO RE-SUBMIT

BOOKING MIGRATION SLOTS CNSP REQUESTS MIGRATION SLOT FROM BT PM KEY CNSP PMO PM CHECKS SCHEDULE FOR AVAILABILITY BT TACO PM BT TECH BT COMMERCIAL SLOT AVAILABLE? ITERATIVE PROCESS BETWEEN BT TACO PM AND CNSP TO FIND AVAILABLE SLOTS N NHSD CNSP TECH Y BT VALIDATION PM SUBMITS REQUEST TO SCHEDULING TEAM BT HELPDESK MIGRATION SLOT ALLOCATED KCI E-MAIL RETURNED TO CNSP AND END USER

ON THE DAY OF MIGRATION (STANDARD MIGRATIONS) HELPDESK COMPLETE MIGRATION PRE-CHECKS KEY CNSP INSTRUCTS ROLLBACK CNSP PMO CNSP ENGINEER CALLS MIGRATION HELPDESK. (USES 2 DIGIT PIN) BT TACO PM ROLLBACK COMPLETED BT TECH BT COMMERCIAL CALLER AND SIN AUTHENTICATED MIGRATION MARKED AS FAILED ON BT SYSTEMS NHSD CNSP TECH BT VALIDATION CNSP INVESTIGATES FAILURE REASON AND RE-BOOKS MIGRATION REQUEST LAN PORTS ‘ADMIN SHUT’ BT HELPDESK CNSP COMPLETES MIGRATION AND TESTING ACTIVITY REDACTED CONFIG APPLIED MIGRATION SUCCESSFUL Y MIGRATION ‘SIGNED OFF’ ON BT SYSTEMS AND KCI E-MAIL SENT TO CNSP & END USER N

TACO MIGRATIONS- Status update

TACO MIGRATIONS- Status update

TACO Programme- Lessons Learned/Top tips CNSP’s should discuss the migration to HSCN with customers as early as possible to understand if the migration can be performed in business hours (08:00-18:00 hrs) or they require an out of hours migration. This is a key question on the TACO portal and once known enables the raising of the Migration Request. Raise Migration Requests as soon as possible on the TACO portal even if a migration date isn’t yet known, assuming the timing of the slot is confirmed (as above). Ensure sufficient power and rack space exists for any new Customer premise equipment (CPE) and circuit NTE’s that are required to support the new HSCN service. This MUST be in addition to the power and rack space being utilised by the BT Legacy CPE as the BT Legacy CPE must remain operational during/following migration. Complete as many pre-checks ahead of a migration as possible to enable successful migration within the 2 hour migration window If a CNSP presence is not being used on site ensure the customer contact is fully briefed on what needs to be done ‘on the day’ and that availability of that on-site resource is confirmed. This will avoid a migration failure.

TACO Programme- Lessons Learned/Top tips If a CNSP is planning to re-utilise any asset that forms a part of the existing BT Legacy service, please engage with the BT TACO Project Manager so the migration approach can be discussed and a plan agreed. This includes customer owned PSTN lines that are being used for the BT Legacy service. Don’t assume each Bespoke or Complex Migration Request will take 4 months to complete, this timeline is to accommodate the most complex of migrations. If it’s a single site but non-standard in some way or the migration approach is not ‘standard’ because it needs specific treatment, these will be processed much quicker by BT. That said, the earlier dialogue begins the better for all concerned. BT Legacy Overlay services must be ceased and replaced with an alternative solution prior to migration of the BT Legacy Data (WAN) service, to ensure service continuity. Re-submission of a Migration Request following a cancellation/failure etc can be actioned as soon as the CNSP has received the cancellation KCI notification. Configuration information should be requested in advance of a Migration Date and is recommended to be requested at the time a Migration is booked.

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