Learning & Development Technologies to Support Business Performance Organizer Ho Chi Minh City | 19 & 20th April Learning & Development Technologies to Support Business Performance Speaker: Anton Canisious www.talentdevelopment.vn

Teach me and I may remember Involve me and I will learn Learning and Development Technologies Evolution Trends Power of Digital Selection Tell me and I may forget Teach me and I may remember Involve me and I will learn Benjamin Franklyn TALENT DEVELOPMENT VIETNAM 2018

Evolution of L&D Technologies E & Blended Learning Talent Management Continues Learning Digital Learning AI Based Learning Course Catalogue On-Line University Learning Path Career Track Modular, Video, Mobile, Interactive Micro, On-demand, Self-Structured, Social Mobile and Digital Gamification, Social and Machine Learning Driven Formats Instructional Design ( Kirkpatrick Model based) Blended & Social Learning 70-20-10 Taxonomies Design Thinking Learning Experience Data Driven Personalized Outcome Based Philosophy Self Study On-Line Learning Career Focused Lots of topics Learning on-demand Imbedded Learning Anywhere Anytime Learning - Commoditization Competence / Skill Focus Certification Users Kirkpatrick Model: Reaction. Learning. Behavior. Results. 70% from challenging assignments ( Job Related) 20% from developmental relationships 10% from coursework and training LMS as E-Learning Platform LMS as Talent Management Platform LMS as Experience Platform LMS Invisible – Data Driven, Mobile Intelligent, Personalized, Machine Driven Systems 1998 - 2003 2004 - 2009 2010 - 2014 2015 - 2018 2019 - 2022 TALENT DEVELOPMENT VIETNAM 2018

Social Learning Experience Virtual & Augmented Reality Trends in L&D . GAMIFICATION Badges, Points, Leaderboard Stars On-line Mentorship Personalized attention and coaching Social Learning Experience Leveraging the power of social media, open content and digital learning Self Paced On-demand, at own time, any number of times Bite Size Content Short, Single concept, focused content Virtual & Augmented Reality Simulations, 3D, Holographic and Virtual Reality Multi Platform Web, PC, Mobile Seamless learning Data Driven Track, Patterns & Trends, Preference, Suggestions & Performance Personalization “One size does not fit all” TALENT DEVELOPMENT VIETNAM 2018

Digital Transformation in L&D Digital Products Banking, Shopping, Payments, Taxi Rides, Ordering Food, Flight Check in and Boarding Your Competitors are Digital New competitors, transformation of your traditional competitors and global competitors using digital to reach your market How Is Digital Transformation Affecting L&D? While many organizations and society as a whole are digitally transforming at pace, the same cannot be said for workplace learning. In fact when it comes to the use of technology for learning and performance support, many organizations are behind the curve Digital Insights Analysis and deeper insights to business trends, consumer behavior, sensor data and predictive analytics Your Channels are Going Digital Digital Touch points are growing On-Line transactions, Mobile Apps, Digital Payments, Digital Advertising and Digital Commerce Your Customers are Digital They are on Mobile, have digital social presence, always on digital media ( Facebook, Twitter, LinkedIn) digitally interactive and social Digital Workforce Digital Tools in workplace, Digital work environment, Cybernatives with digital personality Digital Transformation of Learning as Competitive Advantage Accelerating learning with the help of digitalization is becoming a critical success factor for organizations. Digital Workplace Digitally Integrated Business, Distributed Operations and Work Force TALENT DEVELOPMENT VIETNAM 2018

Digital Transformation in L&D TALENT DEVELOPMENT VIETNAM 2018

Digital Transformation in L&D TALENT DEVELOPMENT VIETNAM 2018

Digital Learning and Development PLATFORMS Customizable Solutions that can be purchased outright or subscribed with content management, hosted and managed in-house HOSTED Hosted as a service with customizable content, management console, standard reports and offered as a subscription OPEN Unregulated content via Web, Social Media and knowledge share sites. Free and little control on effectiveness GAMES Designed to leverage Gamification, Engaging, have fun, draw participants to learn & develop skills, gather data and refine delivery COMODITIES Cloud based subscription solutions that deliver structured content and analytics to guide learning & development TALENT DEVELOPMENT VIETNAM 2018

Selecting the L&D technologies for your business Strategic Technical and Operational Business Objectives & Strategic Direction Human Capital Management Strategies Learning & Development Strategy Acquisition – Build vs Rent Delivery Methods & Modes Technical Requirements Limitations Management & Support Culture and People Effectiveness and Return What is your learning culture? Attitude & Behavior Employee Engagement Motivation & Recognition Budget & Cost Data Analysis & Insights Measurement of Results Return on Investment TALENT DEVELOPMENT VIETNAM 2018

Post-training Quizzes How de we measure effectiveness? Popular methods of evaluating effectiveness of L&D programs Post-training Quizzes Employee Surveys One-to-one Discussions Participant Case Studies Official Certification Exams MAY NOT BE EFFECTIVE TALENT DEVELOPMENT VIETNAM 2018

How de we measure effectiveness? How Many use? How Frequent? How are they using? What are the motives? Engagement Knowledge Application Impact ROI Kirkpatrick's Four-Level Training Evaluation Model Reaction. Learning. Behavior. Results Donald Kirkpatrick American Society for Training and Development (ASTD) 1959 Quiz / Knowledge Check Score / Leaderboard position Ability to perform the task / Accuracy Case Study / Real Business Problem Solving Changes in behavior Evidence of Performance Improvement Contribution to business Benefits - Cost -------------------- X 100 Cost TALENT DEVELOPMENT VIETNAM 2018

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