Analisis Proses Bisnis by : Sol’s
Business Process Improvement Toolbox Second Edition, 2007 American Society for Quality http://www.google.com/books?id=7umZlxydThoC&lpg=PR9&ots=Za5xVvBGx2&dq=Business%20Process%20Improvement%20Toolbox&lr&hl=id&pg=PR9#v=onepage&q&f=false
Business Process Improvement Workbook Mc-Graw Hill, 1997 http://www.google.com/books?id=tsYgRqMiAJQC&pg=PA2&dq=Business+Process+Improvement+Toolbox&lr=&hl=id&source=gbs_selected_pages&cad=3#v=onepage&q&f=false
Business Process Change, 2nd Edition A Guide for Business Managers and BPM and Six Sigma Professionals By Paul Harmon http://www.google.com/books?id=wSLnCTBjbn8C&dq=Business%20Process%20Improvement%20Toolbox&lr&hl=id&source=gbs_similarbooks
Business process change: reengineering concepts, methods, and technologies Idea Group Publishing, 1998 http://www.google.com/books?id=4zWACat367MC&printsec=frontcover&hl=id&source=gbs_ge_summary_r&cad=0#v=onepage&q&f=false
Business Process Improvement (BPI)
Why is Improvement Necessary
A BPI Framework
Elements of BPI Framework www.themegallery.com
Elements of BPI Framework www.themegallery.com
Elements of BPI Framework www.themegallery.com
The Deming Wheel-Roda Deming www.themegallery.com
Stakeholder Model