SINGLE DIGITAL GATEWAY REGULATION AND THE ONCE ONLY PRINCIPLE Loukia Demiri Hellenic Ministry of Administrative Reconstruction 6th Meeting of the EU Network on Public Administration and Governance THE ASPECTS OF THE “ONCE ONLY” PRINCIPLE (OOP) 17-18 May 2018 / Heracleion - Crete

Single Digital Gateway: a new opportunity Proposed Regulation (Article 2): A single digital gateway ("the gateway”) shall be established by the Commission and the competent authorities in accordance with this Regulation. The gateway shall consist of a common user interface integrated in a single portal managed by the Commission and shall link to relevant national and Union websites. The gateway shall give access to (a) information on rights, obligations and rules (b) information on and links to procedures (c) information on and links to assistance and problem solving services – EU and National level Interface accessible in all official EU languages 13 proposed key fully online procedures (SDG…..) facilitates the use of procedures by users from other Member States and supports the implementation of the "once only" principle https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX%3A52017PC0256

Today’s Reality Increasing Number of Citizens and Businesses wish to move / study / work / do businesses / etc to another EU country Lack of Clear and Comprehensive Information on Administrative Procedures and National Legislation Reduced Number of (Semi-)Online Procedures – Even Less for Non-Domestic Citizens/Businesses Evidences (docs or data) Required by National Public Authorities need often to be officially translated and/or certified by the competent Public Authority of the Home Country Former EU initiatives have partly addressed the problem - services offered are not interoperable and often ignore users’ needs and expectations Online Assisting Services not disseminated enough: EU citizens / businesses are not aware of where to turn to when in problem

Single Digital Gateway Outline Member States Commission Information Procedures Assistance User interface for search User interface for feedback Citizens and businesses

Single Market Boosting A Centralized Point for all MS under the EC umbrella  EASY ACCESS Access to Rights, Procedures and Services  INFORMATION Assistance / Problem Solving Services  HELP Obligatory Compliance according to Specific Timetable (Key Procedures)  DIRECT AVAILABILITY Obligatory Extension of National Services to Cross Border level  NON- DISCRIMINATION Creation of a Coordination Group (EU and MS)  COOPERATION Direct Retrieval of Evidences by the Competent Authorities (OOP)  REDUCED ADMINISTRATIVE BURDEN Fully Compliant with the e-Gov Action Plan and the EU initiatives and specifications (eIDAS Regulation, eJustice Portal, BRIS, etc)  COMPATIBILITY

Initial (Key) Procedures Life events Procedures Expected output Birth Requesting a birth certificate Birth certificate Studying Applying for a study grant from a public institution Decision regarding the application for a grant Working Registering for social security benefits Acknowledgement of receipt Requesting recognition of diploma Decision on the request for recognition Moving Registering a change of address Confirmation of the registration of the new address Requesting/renewing ID card or passport Issue or renewal of an ID card or a passport Registering a motor vehicle Registration certificate Retiring Claiming pension and pre- retirement benefits from public or semi-public schemes Decision regarding the claim for a pension or pre-retirement benefits Starting a business General registration of business activity, excluding procedures concerning the constitution of companies or firms within the meaning of the second paragraph of Article 54 TFEU Confirmation of the completion of all steps necessary to start operating as a business Registration of an employer (a natural person) with public or semipublic pension and insurance schemes Social security registration number Registration of employees with public or semi-public pension and insurance schemes Doing business Notification to the social security schemes of the end of contract with an employee Confirmation of the receipt of the notification Payment of social contributions for employees Receipt or other form of confirmation of payment of social contributions for employees

SDGR State of Play General Approach adopted by the Council of the EU Report adopted by the Parliament Trilogues started in March Key Parliament Proposed Amendments (http://www.europarl.europa.eu/sides/getDoc.do?pubRef=- %2F%2FEP%2F%2FTEXT%2BREPORT%2BA8-2018-0054%2B0%2BDOC%2BXML%2BV0%2F%2FEN&language=EN ): Addition of basic definitions (ex. Fully Online Procedures) More Explicit – Clear Descriptions More Focus on National Procedures and on Citizens/Businesses Rights Proposed Amendments to the Key Procedures – Not obligatory if not available at national level Proposed Amendments to the Once-Only Implementation and to the way evidences are exchanged GDPR Implications In Negotiation phase

Where does OOP fit in?

Evidence Exchange Provisions Article 12 provides for the exchange of evidences between Competent Authorities. It also defines the user’s role and rights: Evidences exchanged through a technical system which ensures confidentiality and integrity of information Evidences should be asked and provided upon an explicit request of the user Requests and Responses should be performed through the same technical system Evidences made available nationally, should also be available at Cross-Border level The user should have the possibility to preview data Evidences should only be used for the purpose they are issued for

Evidence Exchange – EU Parliament (Extra) Requirements Preview of the Evidences before it is made accessible to the competent authorities requesting the evidence Ensure a high level of interoperability with different national systems and with other relevant systems Not store or process any data on the evidence exchanged beyond what is technically strictly necessary to achieve the exchange of the evidence, and only for the duration necessary for that purpose User should be able to withdraw request at any time and by any mean (not necessarily through the system) User should be able to monitor the exchange

Proposed Implementation: The Once Only Principle Project (TOOP) Explore and Demonstrate the implementation of the OOP for Cross-Border Exchange 21 Countries / 50+ Partners Pilot Implementation in 3 Fields: Generic Business Services / Business Registries / Online Ship and Crew Certificates Develop a Generic Federated OOP Architecture: Re-use of existing (national and EU) infrastructure Re-use/expansion of existing Building Blocks In line with existing EU frameworks (EIRA, EIF) EC waits for the TOOP architecture to form a basis for the issuing of the implementing acts for SDGR

“Generic” TOOP use case Focus on machine-machine Re-use TOOP further focuses on machine-to-machine OO info-sharing – the Economic Operatore is not involved in much of the process

“Pull & Push” TOOP use cases Two modes of Data Provision A one-time request for information leads to a simple “Pull” scenario A persistent request generates a subscription to a “Push” notification service

Issues to tackle User Consent – User Preview Withdrawal of Request Not possible in all cases (ex. Direct exchange between administrations) Will an initial user consent be enough for repetitive requests? Withdrawal of Request At some stages it may be possible but not at all of them Does this refer only to non- or semi- automated procedures? No storage of Evidences This may imply limited duration Level of Evidences Document or Data? If filtering of documents’ data is required, number of available evidences may be reduced

Conclusions SDG provides a great opportunity for boosting the Single Market and Cross Border Mobility The implementation of the Once-Only Principle can enhance the SDG advantages by reducing administrative burden for evidences provision The Federated Architecture provided by the TOOP project will provide the technical basis for the implementation of OOP Technical barriers and issues still exist and need to be negotiated and tackled

Thank you for your attention Comments – Questions? Loukia Demiri Hellenic Ministry Of Administrative Reconstruction l.demiri@ydmed.gov.gr