Team Culture Presentation: Manufacturing Roger Anderson Leslie Burgy Simonette Elgert Team Culture Presentation: Manufacturing Simonette Elgert

Objectives Provide an Overview of Hino Motors Manufacturing, U.S.A, Inc. Discuss Hino Motors’ Management and Culture in terms of: Leadership and Management Techniques Motivational Tools and Techniques Communication Methods Change Implementation Practices Compare and Contrast Manufacturing and Healthcare Leadership Cultures Simonette Elgert

Hino Motors Manufacturing USA, Inc. A wholly owned subsidiary of Hino Motors, Ltd. (Japan) and a Toyota Motor Company Primary business in USA is medium duty trucks. Corporate office in Michigan, with three assembly plants in California, West Virginia, and Arkansas 800 Employees in the USAhttp://youtu.be/oeSx-Wq6OWA - Youtube Link Simonette Elgert

Leadership and Management Techniques Vision and Mission Shared with All Employees Operational Drivers Identified as “4 Pillars” I. Offering Competitive Products II. Expanding Overseas Operations III. Boosting Productivity and Supply Capability IV. Training Trustworthy Personnel Simonette Elgert

Leadership and Management Techniques

Leadership and Management Techniques Leadership style is driven by the parent culture, therefore is more autocratic. Current senior leadership team is entirely Japanese, however the succession planning is directed at transitioning to a more domestic team. Simonette Elgert

Motivational Tools and Techniques This is an acknowledged area of difficulty for Hino Motors. Culturally, the need to motivate employees is not recognized (Cole, 1980, p. 27). Leslie Burgy

Motivational Tools and Techniques There is no budget for these activities, so simple recognitions are used such as birthday celebrations, “top dogs”, luncheons, and small prize raffles. They are not certain these are effective. Leslie Burgy

Motivational Tools and Techniques In response to these difficulties, human resources has instituted intermittent walking rounds. Ironically, this has backfired to some degree as some associates have questioned the authenticity of those they are encountering. Leslie Burgy

Motivational Tools and Techniques Objective evaluation system used with goal setting and revision. One-five scale, however three is the maximum score given and considered excellent. Leslie Burgy

Communication Methods Very deliberate and intentional steps taken in this area. No formal offices/walls (transparency) 2 Email max, then call (relevant communication) Brief communication, use pictures where appropriate (clarity) Leslie Burgy

Communication Methods Formal meeting schedule in place to facilitate standard communication. Timing depends on work unit/type: Corporate: Monthly Corporate Depts.: Weekly Purchasing: Daily Plants: Every 2 Weeks Leslie Burgy

Communication Methods External Communication Tools: Corporate Newsletter/Brochure Annual World Conference in Japan Web Presence Community Involvement Leslie Burgy

Change Implementation Practices Uses a Top-Down methodology Some variation depending on local governance and regulations Very autocratic in general – no formalized process for associates to engage in performance improvement outside of accepted tools. Roger Anderson

Change Implementation Practices Sanctioned change management processes are rooted in the Lean methodologies of Kaizen and the 5 S’s. Kaizen: principle of continual improvement based on low-risk, low-cost changes (Jacobson, McCoin, Lescallette, Russ, & Slovis, 2009, p. 1342) 5 S’s: Sort, Set in Order, Shine, Standardize, Sustain (Strouse, 2008, p. 56) http://youtu.be/j3rg8PKIYgY Roger Anderson

Comparisons with Healthcare Culture Manufacturing -Autocratic -Mission/Values Stated -Customer Focused -Quality & Safety Focus -Community Involvement -Lean/Six Sigma Healthcare -Democratic Roger Anderson

References Cole, R. E. (1980). Work, Mobility, and Participation: A Comparative Study of American and Japanese Industry. Berkley: University of California Press. George, M., Rowlands, D., & Kastle, B. (2004). What is Lean Six Sigma? New York: McGraw-Hill. Jacobson, G. H., McCoin, N. S., Lescallette, R. M., Russ, S. M., & Slovis, C. M. (2009). Kaizen: A method of process improvement in the emergency department. Academic Emergency Medicine, 1341-1349. Schein, E. H. (2010). Organizational Culture and Leadership (4th Edition). San Francisco, CA, United States of America: Jossey-Bass. Strouse, R. (2008). Adopting a lean approach. EE-Evaluation Engineering, 56. Roger Anderson

QUESTIONS/COMMENTS? Team