ICT Strategy Service Management

As-is situation Two separate technical infrastructures OSS vs. BSS 11/13/2018 12:13 AM Two separate technical infrastructures OSS vs. BSS OSS is 16x greater in financial terms Two “parallel universes” - competing architectures Fails “One Agency = One EA” maxim Strategic Architect Forum 2004© 2004 Microsoft Corporation. All rights reserved. This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.

Network Convergence One Agency = One network 11/13/2018 12:13 AM Network Convergence One Agency = One network Expand NRTS – leverage investment in national fibre network Standardise on IP for Data, Voice and Video Single terminal access via a UOI Economies of scale Integration Flexibility Strategic Architect Forum 2004© 2004 Microsoft Corporation. All rights reserved. This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.

Domains Although one logical network… 11/13/2018 12:13 AM Domains Although one logical network… Physically, a network of networks Concept of domains and “Circle of Trust” Federated identities (Single Sign-On) Strategic Architect Forum 2004© 2004 Microsoft Corporation. All rights reserved. This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.

Service Supply Chains BSS Atos Origin (ITIL v3) OSS NRTS 11/13/2018 12:13 AM BSS Atos Origin (ITIL v3) OSS NRTS Area Teams (TechMAC’s): Conceptually similar to the multi-service provider environment of the Public Sector Network (PSN) Requires similar competitive, multi-supplier environment Services need to be managed in a consistent manner (ITIL) Strategic Architect Forum 2004© 2004 Microsoft Corporation. All rights reserved. This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.

PSN Service Architecture The PSN Service Architecture enables service inter-working and is shown below: SDF – Service Delivery Framework

Service Oriented Procurement Architecture

Service/Contract Model

Network Services Under Network Convergence, this is an extended NRTS service Current service runs from 2005-2015 Needs to become PSN-compliant Currently a single network domain Separately managed Currently Open and Untrusted

SOA Runtime Environment Conceptually, an Enhanced Network Layer, in PSN terms A new service – essentially the Enterprise Service Bus (ESB) Provides the “Glue” for all other services New Managed Service Provider required Requires Systems Integration capabilities

Virtualised Data Centre Existing Data Centres: Operational (OSS): Coleshill Westhoughton (Disaster Recovery Centre) Business (BSS): Andover (Atos Origin) ICT Service Transformation (Atos Origin) is a step in the right direction (but only BSS Domain) Need to extend into OSS Domain

Traffic Technology Area Teams/ TechMAC’s (x14) Future scope for rationalisation (Novation in the interim?) Need to appear to HA as one virtual team

Traffic Information Currently divided between NTCC and RCC’s (All Traffic Mgt Centres – TMC’s) Common capabilities: Traffic Management Incident Management Leading to the Common Control Framework Virtualised To-Be architecture separates capabilities from organisation Focus on services, e.g. TI2011+ and TCP New Service Provider(s) 2011/2012

Common/Shared Services Some may be provided externally on a Pan-Government basis (i.e. Shared Services): HR and associated finance (Payroll, expenses, etc.) GIS and cross-agency Incident Management Others will be internal: Unified Network Model National State of the Network Identity Management/Single-Sign-On

End-User (Desktop) Services Includes the Unified Operator Interface All other Desktop services and associated infrastructure Currently Atos Origin for BSS/HAbIT OSS – various???? HA-wide service required

Security Services Security Operations Centre (central monitoring/response) Federated approach – domain-based Automated provisioning: From HR system for internal staff From Contract Management system for 3rd party contractors Standards-based: Security Access Mark-up Language (SAML) Liberty Identity Federation Framework (ID-FF) WS-Federation Security as a Service (not by Application) Enterprise Single Sign-On (ESSO)

Systems Integration Requires partnership with a recognised Systems Integrator Establish an Integration Centre of Excellence (ICE)/Integration Competency Centre (ICC) Design-time services to support Programmes/Projects and developers Run-time support services to support Service Delivery, Operations & Maintenance

Service Delivery Service Delivery includes: Atos Origin for BSS Service Level Agreement (SLA) Mgt Capacity Management Contingency Mgt (Business Continuity) Availability Management Atos Origin for BSS Various for OSS Needs to be consistent across the HA (ITIL-based)

Operations & Maintenance Service Desk/Service Request Mgt Incident Management Problem Management Change Management Release Management Configuration Management Atos Origin for BSS Various for OSS Needs to be consistent across the HA (ITIL-based)