Exams from the 1950s to 2018 in less than 6 months

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Presentation transcript:

Exams from the 1950s to 2018 in less than 6 months Antonia Lamanna, Senior Manager Student Operations and Improvement August 2018

Exams (Sem 1, 2017) Perfect storm POOR STUDENT AND STAFF EXPERIENCE Manual, outdated processes Single points of failure, under- resourced team Staff inexperience Poor data management Poor comms POOR STUDENT AND STAFF EXPERIENCE 29 formal student complaints, countless more directly to Schools and Academics. high level of complaints received from Academic staff poor Uniforum survey results cancelled exams low morale of exam team

Engagement Exams Team Academics and School Managers External vendors ICT and Strategic Procurement Broader Team Executive Directors and Senior staff Infrastructure and Operations Students

Stakeholder Engagement Reform (6 months) Systems Stakeholder Engagement Update Exam Scheduler Quality assurance QA everything – 4 stage process Comms Improved response to ‘calls to action’ improved student and staff experience Get others on board Seek feedback Broader team support

Outsource Invigilators Reform (6 months) Exams Procedure Engagement with stakeholders Service delivery consistency Automated reports Staff hours efficiency Removal of human error Outsource Invigilators Budget/staff hours efficiencies Better support for Invigilators

Single offsite location Coming Up Single offsite location Improved student experience Online exam paper mgt Work efficiencies Enhance exam system Personalised TT for students

Transformation within 6 months Improved student and staff experience ZERO student complaints Zero exam paper errors Improved Uniforum results and feedback Improved relationships with all stakeholders Gained support and advocates across University Improved Team capacity and morale Workload effectively managed to a high standard Process improvement focus Efficiencies in staff budget and hours Improved team work and morale

Learnings SUCCESS Regular communication and engagement with all stakeholders Understand stakeholder needs, create a shared vision Invite people to be involved and become part of the success story Work smarter and engage the right people – enables more capability within team (you don’t always need more staff). THANKYOU