Top Trends in Technology OSC Financial Conference December 14, 2010 Top Trends in Technology

Agenda and approach Some interesting new developments Current and Emerging trends Impacts of these trends Service Expectations of a New Generation

Interesting new tools and capabilities

Social networking and space

Online video Monumental Adventure www. monumentaladventure.com Cultural highlights of cities around the world

Communications, social networking New Facebook messaging www.facebook.com Messages to friends no matter how they access Facebook Communication portals Archive of everything communicated

4G network access Verizon 4G LTE service www.verizonwireless.com Provides 5-12 megabits per second (download) and 2-5 megabits per second (upload) Faster than wired cable access and similar to business network access Will be able to power WiFi via 4G

Augmented reality

Online Office Microsoft Office 365 Office365.microsoft.com

Current and Emerging Trends

Transformation underway in IT Effects of recession Cloud computing New technology companies helping accelerate cloud transition Renewed interest in mobile devices

Virtualization Server virtualization Storage virtualization Network/fabric virtualization Client systems Application delivery can be virtualized

Cloud computing (BIG deal) Greater interest in hosting services externally Software-as-a-service (SaaS) Infrastructure-as-a-Service (IaaS) Platform-as-a-Service (PaaS) Large enterprises Private clouds, Hybrid clouds Small/Medium enterprises Public clouds, real-time infrastructure

Focus on cost-saving approaches and technologies Data Center consolidations Federal government merging large number of Data Centers Industry INSA assessment (NC) “Cloud first” Part of new federal IT strategy Economic value of both larger scale and commodity services

Rapid increase in mobile devices and software applications Application architectures being refined and evolved to include mobility as key element With Droid, iPhone, iPad, and others coming the demand for quick location/download of useful applications is soaring Larger tablet-style devices may be coming

Software changing to take advantage of cloud and mobile devices Days of monolithic, LAN-connected, proprietary enterprise software applications are numbered Mobile security is becoming more important Ability to “wipe clean” or lock mobile devices remotely New ways to extend enterprise “LAN” for users that would previously be “off the network” Applications will need to assume access by a far wider range of devices and user interfaces that are likely connected remotely from somewhere on the internet and probably via a wireless connection

On-demand computing Consumer expectation that more IT can be provided and charged based on utilization, not allocation Mixed with cloud computing, this will begin to undercut many software licensing models Pay for what you use, not for what you might use

Impacts of these trends

People within IT Some confusion about “cloud computing” (public, private, hybrid) Many roles will need to shift and adapt CIO System administrators Application developers (starting developments using cloud environment will be important) Support functions

People outside of IT May be a growing focus by users on cost and transparency of IT services Expectation of faster response and more dynamic offerings (more later) Ability to access information quickly including use of “mash-ups” A mash-up is a web page or application that combines data, presentation, or functionality from two or more sources to create new services May be less confusion about “cloud”!

Cloud and Emerging economies Ability to order services (compute, storage, backups, even applications) quickly without capital outlay is very appealing www.myhosting.com Integration of data may not be as important Low cost and quick provisioning may greatly outweigh security concerns, data integration requirements, single-sign on, etc.

Application architectures will evolve (cloud, mobile) Applications that will have a long “life” in this new IT world will need to be cloud-ready Can scale to take advantage of more resources, some of which might be available across a hybrid cloud environment Applications will need to recognize and support a wider array of mobile devices and access interfaces

IT Operational challenges Manual operations will be stressed and forced to automate Self-service, on-demand model will prevail Dynamic sourcing pressures IT must figure out how to add/subtract resources (compute, storage, network, etc.) as needed Application demands will soar

Security worries Where is my data stored in a cloud-based environment? Is my data co-mingled with other agencies and companies? Is the hosted or cloud environment secure and well-managed?

Application- and Business-oriented demands App Store Effect “I want to download these applications from the online store and them have them linked together as a new application. Can you help me?” Based on business need (procurement, business intelligence, product design, R&D support) there will be a demand for faster and more inter-connected applications Acceptance of large (and expensive) ERP-level software suites may not be sustainable

Service Expectations of a New Generation

Emerging ways E-mail is primary business application Outside of work, Facebook is becoming the primary application At some point use of social networking tools at work will become more accepted and commonplace But what about mixing work, home, and personal interests together?

Immediate response

May expect more interactive support and access to information

Less delineation between social and professional communications Facebook accounts (as an example) would contain mix of communications Will social networking companies further recognize/address this issue? Many employees may want to share personal and social network information in a work context

Generation Y Expect to collaborate with work colleagues (and friends) globally Not to be confined to a small network of contacts within their specific area Expect to co-create and work to solve real business problems

Generation Z (net generation) Currently 18% of world’s population Communication takes place on the internet and mostly via online communities Very impatient and desire instant results Might be poor communicators

Privacy and information sharing More openness to sharing personal information Wide cross-linking of information in coming years will provide interesting aggregations of personal and professional information Identity management importance will continue to grow and will leverage cross-linked information

On-demand Services and Capabilities Now possible More cost-effective Fits new generation service expectations Dynamic Better

Exciting period ahead Cloud wave will impact many areas, including: Home (recent TV ads) Enterprise environments Small, emerging businesses Dynamic sourcing Applications Infrastructure services Greater mix of mobile demands, applications, and devices

Questions, feedback