Victim Support services Eva Hunt Engagement Officer and Caseworker Victim Support services

Victim Support Jacqueline Ferguson-Lee Engagement Manager for East Midlands Operations Manager for Nottinghamshire VS staff member for 17 years

Victim Services We are a universal victim support service with specialist trained volunteers and staff. We run a Specialist Young Witness Service in both Nottinghamshire and Lincolnshire Our service is free and confidential

Who do we accept referrals from? Please remember that you do not have to report a crime to refer to us. We accept referrals from: Victims directly Third parties Police

What do victims want? Victim support commissioned some research “Think Britain” to find out: 89% of victims were satisfied with VS 40% of crimes go unreported 61% of victims said that the crime had a notable impact on their lives 87% Victims want to talk and to be heard

What impacts on the support Crime Type Timely Appropriate The journey

Impact of any crime can be Psychological Behavioral Physical Financial www.victimsupport.org.uk

Impact of hate incidents on victim Incidents are motivated by bias / prejudice against a person's identity Victims cannot change who they are Some victims report being ‘used’ to certain types of incidents Under reporting Some victims do not feel confident to seek support from their family/friends or community www.victimsupport.org.uk

Crime Types Burglary Theft Anti Social Behaviour Criminal damage Assault Murder & Manslaughter Fraud Child Sexual Exploitation Domestic Violence Death by dangerous driving Sexual Violence Rape Assault Hate Crime Kidnap

Beyond crime www.victimsupport.org.uk

What are Victim Support Core services? Victim community based support services to any victim of crime offer: Face to Face and telephone support CICa support Practical measures Advocacy Referrals, signposting and information provision National Support line National Homicide Service Children and Young People victims & witnesses Research and Victim’s Voice

What is important to us That we listen to what the victim needs That we support or direct our service focussed on their needs and ensure the appropriate outcome We link victims to appropriate services if it not our specialism That victims are informed That we deliver what we promise

Local VS projects include: Victim Services: Caseworker services for complex cases Hate Crime caseworker (part o local collaboration) Support the Complex Persons Panel in the City Witness services: Queens Award winning Young Witness Service (home visiting and court preparation work) www.victimsupport.org.uk

National Victim Support Impact Report 2014/2015 Helped 155,305 people to cope and recover from crime 70,260 face to face meetings 297,521 telephone support calls 94% of victims were satisfied with the support we gave them 85% felt we reduced the impact of the crime on their health and wellbeing www.victimsupport.org.uk

How are we currently funded? Police and Crime Commissioner predominantly CDP (Crime & Drugs Partnership) Local Parish Councils A number of Trusts and Foundations Ongoing donations Small fundraising activities

How do we operate? With specialist trained vetted volunteers With ACPO/IOC Agreements IL3 level Standard delivery Operating Instructions Policy & Procedural Guidelines NSPCC accredited Safeguarding arrangements and training DPA – confidentiality & information sharing guidance Local offices with local people In partnership with other agencies

What do our customers say about us? “Thank you, you gave us our life back” “the person helping me through, made me more relaxed” “the supporter helped Mum feel better too so I didn’t have to worry about her” “a treasure, I don’t know what I would have done” “thanks for all your support it made a real difference”

Volunteering opportunities Direct support of victims Fundraising events and activities Community engagement Service User Survey Administration

How to get in touch with VS Monday to Friday 9am to 7pm Saturday 10am to 1pm 0300 303 1967 Add 18001 before phone no for Text Relay notts.vcu@victimsupport.org.uk Twitter @vsnotts www.victimsupport.org.uk www.youandco.org.uk www.victimsupport.org.uk

Thank you