Online Tools Guide to Security Products International Website

Overview Our online platform has recently been updated with new tools. Customers are now able to create their own individual price lists Our Offer Manager is a self-service facility that delivers quotes and saves time through its multi-purpose functionality. Other tools include the FAQ & Knowledge Database, Download Centre, Approval & Certificates Database, the Technical Online Request form, and the Return Material Authorization (RMA) request form. Everyday we strive to serve you better! 13/11/2018

Offer Manager Features and benefits To prepare a quote, select products from the Product Catalog and add them to your offering basket. Depending on your profile, you might also see prices and discounts. . Features and benefits Generate quotes at any time Save quotes and edit them again for re-use Personalize quote titles so they are easily recognizable Download quotes with multiple options Download related documentation 13/11/2018

Offer Manager - Making Quotes using the Basket Add products by using one of the following methods: Side navigation bar under Products Search bar Product catalog sitemaps with direct links Press “In basket” to select a product. Indicate the requested quantity. This can be modified in the basket. The “In basket” button is located at the top right of the product page. Copyright © Vanderbilt 2017 13/11/2018

Offer Manager - Basket Details The amount of products ordered can be changed by hovering the mouse over the quantity. You will see a red double arrow. Left-click and hold while moving to the desired row. All the basket functions listed to the right will be explained in the following slides Copyright © Vanderbilt 2017 13/11/2018

Offer Manager - Quote Options I The quotation tool offers several format options. All options have the following elements in common: Article/product number Product name They also include empty or pre-filled* columns for: Price Discount in percentage Price per piece after discount Total after discount Total of order (without VAT or packing costs) * only if your account includes prices and discounts Tips: the Offer Manager can also be used to compare similar products, ultimately showing what product is best for you. Example 1 Example 2 Copyright © Vanderbilt 2017 13/11/2018

Offer Manager - Quote Options II Short Quotes Long Quotes Technical Data Short quotes show the price, order number, quantity, and calculates pricing after your discount has been applied. Benefits: More products are visible at once if the details of the description are not required Long quotes give a description of the products you have selected. Benefits: Shows pictures of the products Quotes with technical data show an overview of the product’s key features. Benefits: Gives a quick overview of details and features Copyright © Vanderbilt 2017 13/11/2018

Offer Manager - Save & Re-use Quotes Another feature enables you to save new baskets with personalized titles and comments. No data will be lost! 13/11/2018

Offer Manager - Download Basket Documentation Below the basket (on your screen) you will find a selection of documents for download. You can choose any of the proposed documents for export by just ticking the boxes. Benefits: An efficient way to download documents that will support the products in your offer. Copyright © Vanderbilt 2017 13/11/2018

Offer Manager - Price list Download Example: Product pages Your price list is available for download at two different places: 1) In the main pages of the product catalogue 2) In the menu below the order basket Benefits: Your current price list is available for download 24/7 days. Menu of the Order Basket Copyright © Vanderbilt 2017 13/11/2018

FAQ & Knowledge Database The FAQ & Knowledge Database provides technical information and FAQ based on an intelligent search function. Selectable pre-filters, such as Product Line, Info Type or available Language, help to adjust the number of offered search results. Benefits: 24/7 efficiency No need to call our Hotline Copyright © Vanderbilt 2017 13/11/2018

Download Centre The Download Centre optimizes your search for documents. This new facility gives access to the following resources: Datasheets Manuals Software & firmware Application notes Different types of technical information notices When using the Download Centre, you need to log in to have access to documents that are restricted or non-public availability. Public documents are accessible without login. Copyright © Vanderbilt 2017 13/11/2018

Download Centre In order to get a list of documents, use filters that will narrow the search. Start by selecting a ‘Product Line’, then continue defining your search. The final results are displayed under four different tabs. You can download multiple documents by ticking the boxes in front of them. Copyright © Vanderbilt 2017 13/11/2018

Approval & Certificates Database This module enables you to search our Approval and Certificate Database for the documents you need. Enter an order number or a product name and all available documents will be displayed in blue for viewing or downloading. Copyright © Vanderbilt 2017 13/11/2018

Technical Online Request Should a technical issue that does not require urgent attention arise, use our Online Technical Request form. For registered customers, all mandatory fields will be automatically populated. Benefits: this facility is available 24/7 Copyright © Vanderbilt 2017 13/11/2018

Return Material Authorization (RMA) The RMA template is an online form for the processing of product returns including warranty repair exchange, non-warranty repairs, credit returns and advanced exchanges. Access the RMA template and provide the requested information. Mandatory fields are indicated with an * Copyright © Vanderbilt 2017 13/11/2018