Capitalising on the Cloud Applying new practices to deliver business Philipp Huber Cloud Infrastructure Architect Inverness, November 8th 2011 13/11/2018 SymetriQ Ltd.

SymetriQ Confidential Formed in December 2008 Infrastructure-as-a Service Cloud Provider Based in Glasgow 8 Staff in UK (Glasgow) 15 Staff in Ukraine Owned since 2010 by Glasgow based BPO organisation, MyKey Global Holdings Active ScotlandIS member 13/11/2018 SymetriQ Confidential

SymetriQ Confidential Some Clients 13/11/2018 SymetriQ Confidential

What is Cloud A new business model Most components have been around a while Public Cloud, Private Cloud, Hybrid Cloud Some key innovations Virtualisation of CPU, storage and networks Pay-per-use Customer self-service Automated provisioning Integrated billing similar to Telco’s 13/11/2018 SymetriQ Ltd.

SymetriQ Confidential Cloud Stack Software-as-a-Service (SaaS) App Components-as-a-Service (CaaS) Platform-as-a-Service (PaaS) Infrastructure-as-a-Service (IaaS) Physical Infrastructure Office productivity CRM Collaboration & eMail Social networks xxx APIs for specific service access Web-based software services Mashups DB engines / shared DBs / Queuing User Management / billing engines Scaling via load balancing (L3/L7) Fully automated Web Platforms Data centre space Co-location Managed hosting Internet Service Providers Cloud Servers Cloud Storage VLANs Self-service & automated provisioning Salesforce.com CRM, Zoho SymetriQ (e.g. MXSweep) WebEx, GotoMeeting Googlemail, MS BPOS Salesforce AppExchange Goggle Apps API Yahoo Map API Amazon Flex Payment SymetriQ (e.g. Zeus) Salesforce.com Force.com Rightscale Microsoft Azure Lumison Iomart Onyx EQSN SymetriQ Amazon EC2 & S3 GoGrid Rackspace Cloud Market Types Types of Offerings Examples Level of abstraction 13/11/2018 SymetriQ Confidential

Cloud definition (Public Cloud angle) You rent capacity (OPEX) You do not have to commit to much / for long You don’t really have to forecast future capacity You ask for resources and you get them instantly You only pay for what you actually use You have full control over usage 24x7 self-service, scale up- and down on demand If your Cloud supplier doesn’t allow most of the above you may have to look elsewhere ... 13/11/2018 SymetriQ Ltd.

Cloud Use Cases Outright cost saving drive - CAPEX to OPEX No IT support available No secure Data Centre space available Test or temporary environments Disaster Recovery environments Infrastructure with fluctuating loads Requirement for fast SW deployments Temporary number crunching Carbon reduction 13/11/2018 SymetriQ Ltd.

A few tips from the trenches How to get started? A few tips from the trenches 13/11/2018 SymetriQ Ltd.

1 – Cloud Readiness Workshop A half day to full day workshop Workshop data analysis Report with recommendation Pilot 13/11/2018 SymetriQ Confidential

2 – Build Business Case Identify the key drivers for Cloud adoption Decide at what level - IaaS / PaaS / SaaS Indentify suitable applications or services 13/11/2018 SymetriQ Ltd.

3 – Bring everybody on board Create a project team that involves ALL key functions of your current IT function Discuss things particularly with the network and security people Create commonly understood project scope Define clear roles & responsibilities 13/11/2018 SymetriQ Ltd.

4 – Vendor due diligence Understand pricing & level of commitment SLA and T&Cs Can you get your data out again Where is the data physically stored Data Centre Standards compliance (ISO2700x, N3) Resilience Cloud architecture & security aspects What support are you entitled 13/11/2018 SymetriQ Ltd.

5 – Cloud readiness Check your premises network connectivity Available bandwidth Latency Resilience Based on Step 2, assess your organisational resistance and where it comes from 13/11/2018 SymetriQ Ltd.

5 – Cloud readiness (cont.) Check with your ISVs about their licensing Ideally on a month-on-month basis incl. support No long-term commitments anymore Scale up- and down Ask your Cloud provider about SPLA for off-the-shelve applications (e.g. SharePoint) Check long-term SW contracts (MS SA) 13/11/2018 SymetriQ Ltd.

6 – Define operations Infrastructure Management Who is responsible for regular maintenance Who looks after patching and security Monitoring – who defines, implements, gets alerts Adapt your support processes / matrix E.g. You, Cloud provider, Systems Integrator, MS Have a DR plan in place Ensure that proper backups are done 13/11/2018 SymetriQ Ltd.

SymetriQ Confidential Why SymetriQ? True ‘elastic cloud’ platform and business model Guarantee of data location in UK Local Presence Secure Tier 3+ Datacentre 24/7 Telephone Support Simple to use, powerful GUI Granular, multi-tier billing engine ‘Enterprise Class’ Service Level Agreement 13/11/2018 SymetriQ Confidential

Thank You! phil.huber@symetriq.com 13/11/2018 SymetriQ Ltd.