Penn’s Trusted IT Partner State of IT September 12, 2016

Agenda ISC’s Big Three FY18 Priorities Transformational Initiatives Cloud First Information Security Reminders Q&A

ISC FY18 Priorities 1. Billing, Finance & Funding (BFF) 2. Client Intake, Follow-up & Reporting (CIFR) 3. Services

Billing, Finance & Funding Deliverables Ensure 100% compliance with Planview & prioritize financial accountability by August 2017 Automate 90% of all billing through Apptio by end of FY18 Define what constitutes costs that are “allocated” vs. “direct billed” by end of CY17

Client Intake, Follow-up & Reporting Deliverables Implement Remedy version 9.x in the cloud, ensure support for Remedy v8 during the transition — as soon as reasonably possible Define roles & implement standard processes for client intake, follow up, & reporting across ISC Identify metrics & implement regular reporting

Services Deliverables Develop a uniform ISC service hierarchy & process for maintaining by end of September 2017 Develop SLAs for every service Develop a clear & repeatable process for service lifecycle

Transformational Initiatives NGSS: Pennant Aid & Pennant Records www.sfs.upenn.edu/ngss https://catalog.upenn.edu/undergraduate Human Capital Management https://www.hr.upenn.edu/hcm Supplier Portal Burden Reduction Initiative Data Center: Vacate 3401 Data Center Space by end of CY18

Cloud First – FY17 Accomplishments Application Design & Tools Team Researched & selected a series of tools to be used in the new ISC cloud technology stack Architecture, Infrastructure & Migration Team Selected VMware’s vCloud Air platform for cloud migration of existing workloads. Lifted & Shifted 181 of 328 instances of existing test & development server workloads to vCloud Integration Team Selected Talend for ETL (Extract, Transform, Load) tool. Won Talend’s Data Masters 2017 Award for cloud integration work www.isc.upenn.edu/cloud-first Tom, You may want to mention some of the highlights

Cloud First – FY18 Goals Refine the data backup & disaster recovery processes that support both on-premises & cloud deployments, allowing for maximum agility & recoverability Determine & execute the strategy for campus-independent central authentication services Support automated & tested continuous deployments in the cloud-native framework Develop an automated testing methodology for Penn-developed, cloud-native applications www.isc.upenn.edu/cloud-first Tom, You may want to mention some of the highlights

Image Information Security Mention Two Step EVP organization 100% on Two Step by the end of Q2 FY18 Schools & Centers complete by Q4 FY18

Password Resets Percentage Compliant, Expired, or Scheduled SCHOOLS 92% Staff, 75% Faculty Decision to include students was up to individual Schools. Nonetheless, 62% of students are currently compliant or scheduled. CENTERS 73% Staff Soon to be over 90% in September

2-Step Verification NEW registration & login applications now in production Cohort 1 Finance Business Services, ISC, School reps – Now Cohort 2 All of EVP; open invitation to School & Center volunteers who would like an early start – Later in Sept. All Staff Nov 15 target www.isc.upenn.edu/two-step-verification Cohort 1 successfully started requiring 2 Step! Cohort 2: An open invitation for the remaining School/Centers to participate in Cohort-2. 

Coming Soon! 12 Three InfoSec Training Modules Delivered through Knowledge Link ~3 Minutes each to Complete Key topics Computer Compromises Passwords & Phishing Lost or Stolen Data & Devices www.isc.upenn.edu/security

Reminders 3401 Data Center New Tech Center www.isc.upenn.edu/student-services Project Management Office Website www.isc.upenn.edu/pmo Data Center: Vacate 3401 Data Center Space by end of CY18

Q&A Data Center: Vacate 3401 Data Center Space by end of CY18 www.isc.upenn.edu