Personal Characteristics Empathy: ability to identify with & understand another person’s feelings, situation, motives Honesty: others must be able to trust you at all times Dependability: accept the responsibility your position requires Willingness to learn: learn and adapt

Personal Characteristics Patience: must be tolerant and understanding Acceptance of criticism: accept it and learn from it Enthusiasm: display a positive attitude Self-motivation: ability to begin or follow through with a task

Personal Characteristics Tact: ability to say or do the kindest or most fitting thing in a difficult situation Competence: qualified and capable Responsibility: willing to be held accountable for your actions

Personal Appearance Good Health Diet: well-balanced diet provides body with optimum health Rest: adequate rest provides energy & ability to deal with stress

Personal Appearance Exercise: improves physical & mental capabilities Good posture: prevents fatigue with less stress on muscles

Personal Appearance Avoid tobacco, alcohol & drugs: impairs mental & physical functions

Uniform Neat, well fitting, clean, wrinkle free Avoid extreme styles Follow standards of place of employment

Clothing Clean, neat, in good repair Allow for freedom of body movement Appropriate for position

Name Badge Required at all facilities States name, title, department

Shoes Should fit well & provide good support to prevent fatigue Low heels best to prevent accidents & fatigue Type depends on facility policy

Personal Hygiene Control body odor: daily bath or shower, use deodorant Good oral hygiene Clean undergarments Avoid strong odors: tobacco, perfumes, scented products, after shave

Nails Kept short & clean Long, pointed nails can cause injury to patients Germs transmitted when dirt collects under nails Avoid colored polish Use lotion to prevent chapping & drying of hands

Hair Clean & neat Avoid extreme styles & hair ornaments Pin back off collar Keeps hair from touching patient Prevent hair from falling on tray or equipment Avoid blocking vision during procedure

Jewelry May not be permitted Can cause injury & transmit pathogens Exceptions: watch, wedding ring, small pierced earrings Excessive amount interferes with patient care & detracts from professional appearance

Makeup Avoid excessive use Should create natural appearance & add to attractiveness