Support Services: In-House Management vs Support Services: In-House Management vs. Outsourcing Transportation, Cafeteria, Custodial, Landscaping, and Security Services Hemant Dutia, Business manager The American intL school – Muscat (TAISM)

The Flow Factors to Consider (questions, cost, quality, localization, local regulations) Group Discussion: Is your current status working for you? Summary

Factors to Consider: Initial Questions What is your mission statement? What is your prime business? Where is your expertise?

Factors to Consider: Cost Actual cost Management cost: Higher and Middle level management Multiple users for a resource or capital asset OLA Microsoft Cloud infrastructure services AirBnB For example: You may need cleaning workers after your school is out at 5.30 pm or you need bus services only in the morning and end of the day. Managing these people when you do not need them may be a big ask!) Child protection policies . Possible issues with child molestation

Factors to Consider: Quality Quality of services Reliability of services Examples: Landscaping: Appropriate and approved fertilizers? Pest Control: Approved pesticides?

Factors to Consider: Localization Does it help to hire your own staff to boost your localization %?

Factors to Consider: Local Regulations Cafeteria services Outsourcing security services Do all your support services contractors comply with local laws? Is your security services set-up compatible with your insurance? Monitors for busses, drivers, minimum age requirement for school bus drivers.

Factors to Consider: Insurance and Liabilities Contractor’s Third Party liability Policy Your school needs to be named as additional insured Public Liability Policy Territory of your PLP Jurisdiction of your PLP Educators Professional Liability Policy Territory & Jurisdiction of this policy

Group Discussion Is this currently working for you? If yes, what is working well? If no, what are the issues? Contract formats: Exchange with other schools Contracts: You may pick up something which you may not have considered

Summary What experiences did we hear from our peers? Is there a right or wrong answer? Does one size fit all?

Questions?