“Chamber Leadership ABCs & Reminders for Success” Dave Kilby Twitter - @DaveKilbyWACE dave.kilby@calchamber.com September 2017

Change is Everywhere: Even the Basics Have Changed Know Your ABCs Change is Everywhere: Even the Basics Have Changed

Reminder #1 The Importance of the Team

Reminder #2 Don’t be Afraid to Ask

Reminder #3 Need to Know What Your Customers are Thinking

Reminder #4 Need to Know Your Numbers “Not everything that can be counted is important; not everything that is important can be counted”

Reminder #5 It’s OK to say NO “It’s often best not to say YES, until you know what you can get when you say NO”

Reminder #6 Learn from Others

Reminder #7 The Importance of Having Your Contingency Plan Ready

Reminder #8 Relationships Matter The concept of “Brand You”

Reminder #9 Know the “Rules”

Reminder #10 Be a Catalytic Leader

Be willing to take risks Reminder #11 Be willing to take risks Confidence comes from not always being right, but from not fearing to be wrong

Reminder #12 “No Surprises” Management

Reminder #13 Business/Life Balance “Take leave when you’ve earned it” - Colin Powell

So busy that you’re willing to miss what’s REALLY important? “I’m so busy” So busy that you’re willing to miss what’s REALLY important?

“To be a Mississippi River pilot, you’ve got to learn more than anyone ought to be allowed to know, and then you must learn it all over again a different way 24 hours later” Mark Twain

It’s still a jungle out there

Twitter: @DaveKilbyWACE Thank You! Dave Kilby (916) 930-1202 dave.kilby@calchamber.com Twitter: @DaveKilbyWACE