Trigger or Starting Point Process or Function Name: Date: Scope: Notes: Suppliers Inputs Processes Outputs Customers Trigger or Starting Point Ending Point

Suppliers Inputs Processes Outputs Customers Regional Sales Managers Process or Function Name: Corrective Action Process – Manufacturing and Distribution Date: 1/18/2017 Scope: All North America manufacturing and dist. facilities Notes: Does not include product recall process Suppliers Inputs Processes Outputs Customers Field Complaint Received Regional Sales Managers Product Problem Report (form CAP3) Containment Plan (form CAP1) Regional Sales Managers Problem Confirmation Customer Service Manufacturing QC Records In-House Stock Reworked Affected Customers Containment Actions Producing Plant Closed Corrective Action (form CAP2) Supplier QC Records Customer Service Root Cause Investigation Distribution Centers Corrective Action Plan Product Design or Process Changes Verification & Closure Corrective Action Validated

Trigger or Starting Point Process or Function Name: Date: Scope: Notes: 5 4 1 2 3 Suppliers Inputs Processes Outputs Customers Trigger or Starting Point Ending Point