Service 101 11/13/2018 Water King Service 101 Water King Service Seminar

Service is important Service after the sale defines your customer commitment. The service technician is the point of personal contact with the customer. Sales personnel need to participate in service and start up to connect themselves with the equipment they sell. 11/13/2018 Water King

Types of service calls Service calls for parts plus labor. Warranty determinations. Warranty repairs. Start ups. Equipment surveys leading to quotations. 11/13/2018 Water King

Required service skills Troubleshooting Valve calibration Valve rebuilding Trouble shooting Calibration Rebuilding 11/13/2018 Water King Water King Service Seminar

Before you leave the shop Service 101 Before you leave the shop Review reference material for O&M. Call customer and make arrangements. Determine softener model numbers. Troubleshoot the problem over the phone. Take parts. Establish billing rates procedures. 11/13/2018 Water King Water King Service Seminar

At the jobsite Establish contact with company representative. Gain access to the location. Meet and greet as necessary. 11/13/2018 Water King

Ask the operator. Don’t touch anything until you, 11/13/2018 Water King

Ask the operator: What was the reason for the call out? Service 101 Ask the operator: What was the reason for the call out? What in particular is different than previously noted? What does he believe the problem to be? When was the last time he added salt? How often does he normally add salt? How much does he normally add? What has been done to try to remedy the problem? 1. Ask Questions to operator. What was the reason for call out? What in particular is different than previously noted? What does he believe the problem to be? When was the last time he added salt? How often does he normally add? And how much? When was the last hardness test? Does the problem seam to be common with both columns? (If twin) Ask for the Log sheets? Ask operator to review the piping arrangement. Ask if it is possible to bypass system and not disrupt service. 11/13/2018 Water King Water King Service Seminar

Ask the operator: When was the last hardness test? Service 101 Ask the operator: When was the last hardness test? Does the problem seem to be common with both columns? (If twin) Ask for the log sheets. Ask operator to review the piping arrangement. Ask if it is possible to bypass the system and not disrupt facility operations. 11/13/2018 Water King Water King Service Seminar

Make as many observations as possible. Service 101 Don’t touch anything until you, Make as many observations as possible. 11/13/2018 Water King Water King Service Seminar

Observations Does the unit have power to it? Is the service light on? Does the unit have salt in brine tank? Level of water in brine tank? What is inlet and outlet water pressure? Is piston is service position? 2. Make as many observations as possible: Does the unit have power to it? Is the service light on? Does the unit have salt in brine tank? Level of water in brine tank? (Take Measurement) What is inlet and outlet water pressure? Is piston is service position? Any flows to drain? Is time of day set correctly? Take a water sample – in and out. TEST Does it match the operator log sheet? Which unit is on line? General condition of equipment. Condition of wiring. Is it corroded or damaged? Metered system – When was last regeneration? Does meter work? Is it registering flow? Is supply valve to softener open? Is bypass valve open? 11/13/2018 Water King Water King Service Seminar

Observations Any flows to drain? Is time of day set correctly? Service 101 Observations Any flows to drain? Is time of day set correctly? Take a water sample – in and out. Conduct TEST. Does it match the operator log sheet? Which unit is on line? 11/13/2018 Water King Water King Service Seminar

Observations General condition of equipment. Service 101 Observations General condition of equipment. Condition of wiring. Is it corroded or damaged? Metered system – When was last regeneration? Does meter work? Is it registering flow? Is supply valve to softener open? Is bypass valve open? 11/13/2018 Water King Water King Service Seminar

Service 101 Don’t touch it yet!!! Make certain it is OK to start cycling softener. Re-Check with operator. Don’t touch it yet!!! Make certain it is OK to start cycling softener.   Re-Check with operator. 11/13/2018 Water King Water King Service Seminar

Now you can touch unit. Start repairs. Service 101 Now you can touch unit. Start repairs. Now you can touch unit. Prove your problem.   Go SLOW 11/13/2018 Water King Water King Service Seminar

Take unit out of service Prove your problem. Go SLOW. Open bypass valve and close outlet valve(s). Inlet valve to remain open. This will prevent unwanted water or salt in effluent supply. Determine model number and find out regeneration flow rates.   First: Open bypass valve and close outlet valve(s). Inlet valve to remain open. (This will prevent unwanted water or salt in effluent supply) 11/13/2018 Water King Water King Service Seminar

What will happen? The five cycles Service. Raw water passes “down flow” through the resin bed. Backwash. The resin bed is fluidized loosening the resin particles and removing suspended matter captured during the service cycle. Brine Draw. A brine solution is applied “down flow” to the resin bed removing the hardness ions from the resin matrix. Slow Rinse. The brine is rinsed from the resin bed at a low flow rate to reduce water use. Fast Rinse. The resin is rinsed at a higher rate to remove all brine from the bed. After the fast rinse cycle, the softener is on Standby until returned to Service. 11/13/2018 Water King

Problem: Hard Water, not using salt. Service 101 Problem: Hard Water, not using salt. Determine model number and find out regeneration flow rates. Problem: Hard Water, not using salt.   Determine model number and find out regeneration flow rates. First: Open bypass valve and close outlet valve(s). Inlet valve to remain open. (This will prevent unwanted water or salt in effluent supply) Initiate regeneration From timer put unit in BW. Observe piston position. Observe flow to drain. Measure flow if possible with bucket and stop watch. (Ref required flow from Catalog or O&M.) BACKWASH Flow rate low… Low water pressure Plugged Backwash flow control Other restriction in Backwash Lines Flow rate normal.. Move on Recheck Brine Level (Recheck measurement) Advance cycle to next position Brine Draw Observe flow rate to drain. During this cycle all water is passing through injector. Flow rate to drain low… Plugged Injector Clean or replace Flow rate to drain high Water is bypassing injector. Injector not properly seated. Piston broken or Leaky seals. Unit out of calibration. Flow Rate to drain normal (Recheck measurement in brine tank) Brine should be drawing a minimum of one inch per minute Brine Level not moving. Disconnect line between softener and brine tank. Put finger over tube. Vacuum: Poor vacuum, No vacuum or Pressure from control valve Problem in control valve Injector, piston, or BW flow control Good vacuum Good vacuum will be obvious. Seems to get stronger and stronger with time. Problem in Brine Tank Brine valve cracked, dirty, or plugged Clean or replace BV Salt in service line. Problem is from poor brine draw. Too long to get in so it is never rinsed out. Plugged injector, low water pressure. BW flow control restriction. Fast rinse now long enough. Pressure drop in front of unit. Variations in inlet water pressure can cause problems. Need good constant pressure. Problems may occur under 40 psi. Mineral to Service. Unit installed backwards. Broken distributor. Mineral in BW pit. BW flow control failure (BW rate too high) or Broken distributor. Repair or Replace. Insufficient service flow rate High Pressure Drop Bad Resin Draw sample and inspect Shut Off Kit not fully opening. Aquamatic Valve vent restricted Asco Valve not operating properly Troubleshooting SOK Exploded view of diaphragm valve. in both positions. 11/13/2018 Water King Water King Service Seminar

UBLE SHOOTING TROUBLE SHOOTING HARD WATER TO SERVICE Possible Cause Solution No salt. Salt bridging. Low or no brine draw Bypass valve Float setting Brine shut-off valve Electrical power Timer erratic (Does not regenerate at the proper time.) Build up on grid plate. Improper salt dosage, low salting units. Leaking bypass in plumbing. Twin units, one is hard, one unit soft. Make sure salt is in the brine tank Carefully break up salt with a stick. See No. 1 Fully close valve and outlet valves. If water runs to service, disassemble and repair if necessary. Adjust float Make sure the brine shut-off valve is fully opened. Check power supply. Replace the timer Clean grid plate Increase salt dosage, remove a plug. Shut off the inlet, outlet and bypass of the conditioner, check for the flow of water at a soft water faucet. Remove and clean brine director. 11/13/2018 Water King

Initiate Regeneration 11/13/2018 Water King

Initiate regeneration Initiate regeneration from timer. This will put unit in backwash position. 11/13/2018 Water King

Backwash Observe piston position. Observe flow to drain. Measure flow if possible with bucket and stop watch (Ref required flow from catalog or O&M.) 11/13/2018 Water King

Backwash Flow rate low: Flow rate normal: Low water pressure. Plugged backwash flow control. Other restriction in backwash lines. Flow rate normal: Move on. Recheck brine level measurement. 11/13/2018 Water King

Advance cycle to next position 11/13/2018 Water King

Brine draw Observe flow rate to drain. During this cycle all water that is going to drain is passing through injector. Flow rate to drain will be much lower than backwash rate. 11/13/2018 Water King

Brine draw Flow rate to drain low… Low water pressure. Plugged injector. Clean or replace. 11/13/2018 Water King

Brine draw Flow rate to drain high... Water is bypassing injector. Injector not properly seated. Piston broken or leaky seals. Unit out of calibration. 11/13/2018 Water King

Brine draw Flow Rate to drain normal... Move on  11/13/2018 Water King

Brine draw Recheck brine level measurement. Brine should be drawing a minimum of one-inch per minute. 11/13/2018 Water King

Brine level not moving Disconnect line between softener and brine tank. Put finger over tube. Poor Vacuum: No vacuum or pressure from control valve. Problem is in the control valve. Injector, piston, or BW flow control problem. 11/13/2018 Water King

Brine level not moving Good vacuum Good vacuum will be obvious. Seems to get stronger and stronger with time. Problem is in the brine tank. 11/13/2018 Water King

Brine level not moving Brine tank problems – brine valve Cracked Dirty Plugged Clean or replace brine valve 11/13/2018 Water King

Advance cycle to next position 11/13/2018 Water King

Fast rinse Full service flow passes to drain through backwash rate of flow controller. Observe flow to drain. Use white paper or styrofoam cup to check for resin to drain. 11/13/2018 Water King

Advance cycle to next position 11/13/2018 Water King

Service Observe valve position Service light should illuminate on valve Shut off kit should open Open bypass valves Unit is returned to service 11/13/2018 Water King

Other problems 11/13/2018 Water King

Salt in service line Problem is from poor brine draw. Too long to get in so it is never rinsed out. 11/13/2018 Water King

Salt in service line Plugged injector. Low water pressure. BW flow control restriction. Fast rinse not long enough. Pressure drop in front of unit. 11/13/2018 Water King

Salt in service line Variations in inlet water pressure can cause problems. Need good constant pressure. Problems may occur under 40 psi. 11/13/2018 Water King

Mineral to service Unit installed backwards (up-flow). Broken distributor. Mineral in BW pit. BW flow control failure (BW rate too high) or broken distributor. Repair or replace.   11/13/2018 Water King

Insufficient service flow rate High pressure drop Bad Resin Draw sample and inspect Shut off kit not fully opening Clogged distributors 11/13/2018 Water King

Troubleshooting SOK Aquamatic valve vent restricted Ruptured diaphragm Asco valve not operating properly 11/13/2018 Water King

11/13/2018 Water King Service 101 Aquamatic valve drawing Water King Service Seminar

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Twin units: One hard, one soft Service 101 Twin units: One hard, one soft Check brine director valve. Check brine director. Remove one side at a time to verify correct operation of director. Clean or replace. 11/13/2018 Water King Water King Service Seminar

Brine tank overflowing Foreign material lodged in BV seat. Remove and clean. Float binding on brine well. Realign. Faulty BV seal. Replace BV seal. Fittings defective. Tighten or replace. 11/13/2018 Water King

The End 11/13/2018 Water King

WATER KING, INC. 102 Charbonnet Road Duson, LA 70529 Service 101 WATER KING, INC. 102 Charbonnet Road Duson, LA 70529 Phone: (337) 988-2360 Fax: (337) 981-7922 E-mail: wknginfo@waterking.com Web site: www.waterking.com 11/13/2018 Water King Water King Service Seminar